Design & Construction Job Descriptions & Questions
What is Construction Electrical Service Technician Job Description ?
Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation systems are properly maintained and operating correctly.
Handles emergency service calls as directed during the day and after hours.
Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components.
Diagnoses trouble or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on automation systems and components according to TSP / service agreement contracts.
Tests and verifies system readings ensuring an optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades and service contract expansion.
Prices, proposes and proceeds with new work as per issued guidelines.
Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
Performs system checkout and assists in automation systems startups for service installed jobs.
May coordinate electrical installation with electrical contractor at job sites as required.
Completes and submits written service orders and reports covering all aspects of each assignment and activity.
Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
Works with other branch, company or external service providers or vendors including Information Systems professionals to arrange servicing and to resolve problems.
Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs.
Conducts training and development classes for customers onsite or at the branch.
Delivers technical support, coaching and direction to end users and field labor when applicable.
Associate's degree in Electronics or other related field. Microsoft or CompTIA network certifications required.
5+ years engineer/service experience.
Knowledge of automation systems, HVAC, electrical concepts, computer networks, and building operations preferred.
Working engineering and programming background preferred.
Skilled in programming, job start-up and checkout, and troubleshooting.
Proficient in Microsoft Office: Word and Excel.
Excellent verbal and written communication and customer relation skills required.
Must be able to work after-hours and on-call when needed.