Jeanne C. Radlauer 443 Purdy Avenue Placentia, California 92870 714-686-6509
Objective:To obtain a position where I can apply my past work experience toward a long term growth opportunity.
Experience: January, 2005 PresentPardee HomesIrvine/Corona, CA Manager Construction Administration Interview, hire and train all Construction and Customer Service Administrators in their various duties. Invoice Processing Safety Administrator Flooring Coordinator Corrigo for Customer Service Admins Assist V.P. Construction Operations Reports Daily Completion Reports, Eliant Reporting, Construction Scheduling, Manpower Projections, Subcontractor Evaluations, Weekly Job Status, CHIPs reporting (Construction Homebuyers Interaction Program), Offsite Reporting, SWPPP Construction and Customer Service trailer set up, including furniture, Phones, computers and signage. Blackberry set up and scheduling RIM updates; CPS Field Connect Employees job requisitions, vacation reporting, time keeping, uniform ordering, semi-annual Performance Management Reports and Individual Development Plan Customer Service Management Hands on Customer Service responsibilities Coordinate with Customer Service Reps for scheduling appointments Coordinate and schedule appointments with vendors Speak directly with Homeowners regarding issues to be completed Work with Homeowners scheduling Options Walks and Final Walks Record PCIs, Backchecks, walk thru items, and service requests in Corrigo computer system Train Homeowners and vendors on Corrigo system Organize Departmental meetings and functions Bi-Weekly Superintendent meetings Monthly Customer Service meetings Quarterly Team Builders Interact with other Departments to ensure homeowner satisfaction Weekly meetings with Sales, Purchasing, Closing Services Six Sigma project with all Departments on Customer Touch Points Plan and implement Safety Week for subcontractors and employees Guest speakers and demonstrations OSHA, Fire and Police Department, CPR demo, scaffold safety, and 30 others.
October, 1995 August, 2003Pacific Sales of So CAOrange, CA Operations Manager / Purchasing Manager Oversee and manage daily operations of Company (finish carpentry) A/R, A/P, Payroll, Sales, Estimating, Scheduling, Contracts, Insurance, Pre-Lims, Reporting, Job Costing Verified materials from bid to contract Purchased all material for all projects Negotiated large quantity items Scheduled installation of finish material 35-50 projects in various stages of production Customer Service Coordinate schedules for customer service requests to be completed with Homeowner and Builder Purchase materials to complete customer service requests
1980-1985 & 1991-1994Innovative Living AssociatesIrvine, CA V.P. Development Located office space, negotiated lease, space planned, purchased furniture, and set up turn key Designed, coordinated and implemented new services and procedures Wrote Procedures Manual for office staff, sales and telemarketing Designed and produced 10 minute marketing video
1986-1991N.A.D.S.Commerce, CA Office Manager Oversee and manage office staff A/R, A/P, Union payroll for 150 employees Job Cost reporting
Education: 1992 Interior Designers InstituteInterior Design Degree A.A. Business Administration
Achievements: Six Sigma Green Belt Certified 2006 Employee of the Year (Pardee Homes) Developed computer program for construction homeowner touch point satisfaction
Skills: Proficient in AS400, Corrigo, CPS Field Connect, Excel, Word, Microsoft Publisher, Microsoft Power Point, Microsoft Project,Quickbooks, Outlook, 10 key by touch
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