Name : Jeanne
Industry Type : Design Build Firms
City & State : Placentia, CA
Job Title Manager Construction Administration
Relocation Preferences :
Objective : TO obtain a position where my construction and management experience, as well as my Interior Design degree, can be utilitied to it fullest potential.
Resume :  
Jeanne C. Radlauer
443 Purdy Avenue
Placentia, California 92870
714-686-6509


Objective:To obtain a position where I can apply my past work experience toward a
long term growth opportunity.

Experience:
January, 2005 PresentPardee HomesIrvine/Corona, CA
Manager Construction Administration
Interview, hire and train all Construction and Customer Service
Administrators in their various duties.
Invoice Processing Safety Administrator
Flooring Coordinator Corrigo for Customer Service Admins
Assist V.P. Construction Operations
Reports Daily Completion Reports, Eliant Reporting, Construction
Scheduling, Manpower Projections, Subcontractor Evaluations,
Weekly Job Status, CHIPs reporting (Construction Homebuyers
Interaction Program), Offsite Reporting, SWPPP
Construction and Customer Service trailer set up, including furniture,
Phones, computers and signage.
Blackberry set up and scheduling RIM updates; CPS Field Connect
Employees job requisitions, vacation reporting, time keeping, uniform
ordering, semi-annual Performance Management Reports and
Individual Development Plan
Customer Service Management
Hands on Customer Service responsibilities
Coordinate with Customer Service Reps for scheduling appointments
Coordinate and schedule appointments with vendors
Speak directly with Homeowners regarding issues to be completed
Work with Homeowners scheduling Options Walks and Final Walks
Record PCIs, Backchecks, walk thru items, and service requests in
Corrigo computer system
Train Homeowners and vendors on Corrigo system
Organize Departmental meetings and functions
Bi-Weekly Superintendent meetings
Monthly Customer Service meetings
Quarterly Team Builders
Interact with other Departments to ensure homeowner satisfaction
Weekly meetings with Sales, Purchasing, Closing Services
Six Sigma project with all Departments on Customer Touch Points
Plan and implement Safety Week for subcontractors and employees
Guest speakers and demonstrations OSHA, Fire and Police
Department, CPR demo, scaffold safety, and 30 others.


October, 1995 August, 2003Pacific Sales of So CAOrange, CA
Operations Manager / Purchasing Manager
Oversee and manage daily operations of Company (finish carpentry)
A/R, A/P, Payroll, Sales, Estimating, Scheduling, Contracts, Insurance,
Pre-Lims, Reporting, Job Costing
Verified materials from bid to contract
Purchased all material for all projects
Negotiated large quantity items
Scheduled installation of finish material
35-50 projects in various stages of production
Customer Service
Coordinate schedules for customer service requests to be completed with
Homeowner and Builder
Purchase materials to complete customer service requests


1980-1985 & 1991-1994Innovative Living AssociatesIrvine, CA
V.P. Development
Located office space, negotiated lease, space planned, purchased furniture,
and set up turn key
Designed, coordinated and implemented new services and procedures
Wrote Procedures Manual for office staff, sales and telemarketing
Designed and produced 10 minute marketing video

1986-1991N.A.D.S.Commerce, CA
Office Manager
Oversee and manage office staff
A/R, A/P, Union payroll for 150 employees
Job Cost reporting

Education:
1992 Interior Designers InstituteInterior Design Degree
A.A. Business Administration

Achievements:
Six Sigma Green Belt Certified
2006 Employee of the Year (Pardee Homes)
Developed computer program for construction homeowner touch point
satisfaction

Skills:
Proficient in AS400, Corrigo, CPS Field Connect, Excel, Word, Microsoft
Publisher, Microsoft Power Point, Microsoft Project,Quickbooks, Outlook, 10 key by touch





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