Michael Macunovich

Highlights of Qualifications
Extensive remodeling experience with Masco Corporation Products.
Able to adapt to different situations and think well on my feet, analyze and resolve issues.
Coordinate, manage and complete multiple projects with high level of quality service, on time.
Developed and maintained cost / sell programs for Kitchen and Bath as well as other renovation projects.
Matrix managed / trained 40+ person sales staff and 30+ subcontractors.
Relevant Skills and Accomplishments:
Sales Management
Resolved customer complaints regarding sales and installation service.
Conferred with potential customers regarding installation needs and advise them on scopes of projects to purchase.
Planed and directed staffing, training, and performance evaluations to develop and control installation sales and service programs.
Reviewed operational records and reports to project sales and determine profitability.
Represented company at trade association shows and meetings to promote products and services.
Determined price schedules and discount rates. Conferred / consulted with department heads to plan advertising services.
Training and development
Developed and organized training manuals, multimedia visual aids, and other educational materials.
Conferred with management and conduct surveys to identify training needs based on projected production processes, changes and other factors.
Trained supervisors in project management techniques and skills for training employees.
Assessed training needs through surveys, interviews with employees and consultation with managers.
Attended meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
Continuously monitoring developments in area of expertise by reading current journals, books and magazine articles.
Construction Management
Prepared contracts and negotiated revisions, changes and additions with customers, suppliers and subcontractors.
Scheduled projects in logical steps and budget time required to meet deadlines.
Studied job specifications to determine appropriate construction. Interpreted and explained plans and contract terms to staff, subcontractors and customers.
Obtained all necessary permits and inspections. Took actions to deal with the results of delays or emergencies at the construction site.





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Installation Management
Compute estimates and actual costs of factors such as materials, labor and subcontractors.
Determined schedules, sequences and assignments for work activities, based on work priority and skill of personnel.
Patrolled and monitored project work sites to ensure established timeline is being met, on budget and work site conditions are safe.
Met with clients, designers and subcontractors to discuss products used for project. Monitored work levels and review work performances.
Conferred with personnel, such as management, customers, designers and tradespeople to resolve grievances and identify and review possible resources needed.

General Operations Management
Established and implemented departmental policies, goals, objectives and procedures, conferring with superiors and staff members as necessary.
Reviewed financial statements, sales and activity reports, and other performance data.
Managed staff, preparing work schedules and assigning specific duties.
Directed and coordinated activities of showrooms concerned with the pricing, sales and installation of products.
Performed sales floor work such as greeting and assisting customers, inform them of company services, products and warranties.

Employment History

Installation Services Manager August 2000 to August 2008
Kitchen Suppliers, Inc. Brighton, MI
Installation Manager July 1995 to August 2000
N.A. Mans & Sons, Inc. Trenton, MI
Carpentry by Mac March 1988 to July 1995
Owner / Carpenter, Canton, MI

Education:
Associates Degree in Dental Laboratory Technology, Wayne County Community College, MI
2 years Business Administration, Wheeling College, Wheeling, West Virginia
Certification as Residential Home Inspector, Wayne County Community College, MI

Notes / Other Information:

My strengths are in project coordination management, estimating, contract writing, and selling. I am well versed in product knowledge of construction materials and fixtures. I am a skilled carpenter with working knowledge in plumbing, electrical and many other areas of rehabilitation. I am willing to go the extra mile and do what it takes to get things done and create and maintain superior customer satisfaction. My delegation and team building skills enable me to support and grow a team as well as increase company sales.

Licenses:
State of Michigan Residential Builders License # 2101090164 since 1990
Kitchen Suppliers, Inc. State of Michigan Qualifying Officer 8/2000 8/2008
City of Toledo Home Improvement License # BTRO4274HRC since 2004