application/x-httpd-php executiveresumesdetails.php HTML document text Keith Hensler


Name : Keith Hensler
Industry Type : Manager of Design and Project Management
City & State : Troy, MI
Job Title
Relocation Preferences : Construction Recruiters
Objective : NC, SC, GA, TX, TN
Resume :  
KEITH HENSLER

H I G H L I G H T S

17 years experience supervising corporate office relocations
9 years experience in Project and Construction Management
8 years experience in Facilities and Real Estate Management
Continuously lead and implemented process improvement initiatives to increase productivity
Strong leadership, conflict resolution, organizational, verbal and written communication skills
Self directed, highly motivated individual, committed to high quality and customer satisfaction
Member of IFMA (International Facilities Management Association)
R E L E V A N T S K I L L S & WORK E X P E R I E N C E


2001 PresentManager of Project Management and DesignKelly Services, Inc.

Managed Project Management team that oversees all lease negotiations, design and construction work and office relocations for over 600 offices throughout North America.
Managed Design team, which is responsible for drawing new build or reconfiguration projects in both retail and office space, with the effort to keep to the corporate standard.
Managed service level agreements with vendors under contractual agreement, including national contractors, maintenance, flooring, furniture, signage, wall covering and movers.
Managed furniture installation and relocation projects for up to 300 employees.
Managed construction projects ranging from $2 to $3 million dollars, per project
Negotiated new vendor contracts annually, saving the company $300,000 per year.
Annually prepared and managed capital projection budget reports of up to $15 million.
Continuously develop new business ideas to improve longevity of offices in setting up preventative maintenance programs, which reduces amount of repair costs spent each year.
Managed monthly quality audit reports, resulting in increased productivity from my departments, which allowed time to give more support to our customers.
Promoted cooperative and productive working environment by assessing the skills and abilities of staff, by assuming and delegating appropriate tasks and responsibilities.
Trimmed relocation timeline from 180 days to 118 days by developing and improving workflow processes for Leasing, Design, Telecommunication and Project Management departments.
Researched office locations, up to 36,000 square feet per location, to assist executive management in deciding whether to relocate or to expand.
Directed biweekly management meetings with Corporate Telecommunications and Leasing to review project updates, issues and to discuss resolutions.
Traveled to more than 75 domestic and international branch offices to determine their construction needs, maintain corporate standards, manage construction build, furniture installations and the relocation of the offices.
Conducted training seminars for Office Managers to educate them on corporate facility policies.
Responsible for performance reviews and salary administration.

2000-2001Manager of Facilities and AdministrationNational TechTeam

Managed Corporate Facilities, Real Estate, Purchasing and Shipping/Receiving departments, including the maintenance of three network/equipment rooms and generator.
Managed the operation and maintenance for a 100,000 sq. ft corporate facility complex, including buildings and grounds; and managed the work assignments for building technicians, vendors, and contractors.
Managed construction, lease negotiations, furniture installations and office relocations in the U.S. and Europe.
Managed design and construction of Corporate IT equipment rooms costing up to $800,000.
Lead department to achieve highest rated marks in quality with process documentation, throughout company.
Traveled to domestic and international branch offices to determine their construction needs, maintain corporate standards, manage construction build, furniture installations and the relocation of the offices.
Re-negotiated new vendor contracts within my first three months saving the company $75,000 per year.
Managed service level agreements with vendors under contractual agreement, including national contractors, maintenance, furniture and moving companies.
Prepared and managed capital project budgets and operating budget reports.
Developed emergency evacuation plans for headquarters building identifying safety procedures.
Designed base plans for construction and furniture layouts.
Completed OSHA training to ensure companies compliance with required standards and regulations.

1999-2000Project ManagerCompuware Corporation

Promoted from Facilities Maintenance to Project Manager within three months of hire, due to quality customer service, excellent communication and organization skills.
Managed construction and relocation projects totaling up to $1.5 million per project.
Managed 35 projects simultaneously involving space design, construction builds, furniture/telecommunication installations and office moves.
Managed furniture installation and relocation projects for up to 150 employees.
Traveled to more than 25 domestic and international branch offices to determine construction needs, maintain corporate standards, managed construction build, furniture installations and the relocation of the offices.
Routinely selected to manage irate client assignments due to proven conflict resolution skills.
Consistently received outstanding customer service ratings on job performance evaluations from customers.
Designed base plans for construction and furniture layouts.
Trained new employees on equipment use, process guidelines and industry regulations.
Collaborated with database designer to develop database application to verify funds in budget, track all calls received for furniture and building maintenance requests, purchase orders and all contract work.
Co-developed Integration Expense Report to track expenses for furniture and fixtures, moving costs and telecommunication expenses for corporate accounting audit.
Responsible for the removal and disbursement of all furniture and IT equipment from closed office locations.
Strategized with Senior Purchasing Buyer to develop and implement a streamlined procurement process.
Assisted in the assembly of Steelcase, Haworth and Herman Miller office furniture.

1993-99Facility Coordinator Stevens Van Lines

Coordinated furniture installation and relocation projects for up to 300 employees per project.
Supervised up to 25 people daily to assure quality management and proper customer care during relocations.
Developed good customer rapport resulting in over 15 client bookings profiting the company $450,000.
Routinely selected to manage irate client assignments due to proven conflict resolution skills.
Consistently received outstanding customer service ratings on job performance evaluations from customers.
Successfully maintained $100,000 annual contract amidst sales turnover by acting as a customer liaison.
Maintained 100,000 square foot warehouse by receiving office furniture, packaging domestic and international shipments, organizing stock and updating daily inventory.
Trained in the assembly of Steelcase, Knoll and Herman Miller office furniture.

E D U C A T I O N
Bachelor of Business Leadership Baker CollegeJuly 2003





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