AARON MAKI
PROFILE Highly motivated, confident, and results-driven professional with extensive leadership, management, and relationship building skills gained from an industry leader. Proven ability to leverage technical knowledge, excellent communication skills, integrity, and a high degree of professionalism to achieve documented success in a challenging environment.
QUALIFICATIONS SUMMARY Proven Leadership Success Strong Goal Orientation Effective Decision-Maker Creative Problem Solver Excellent Conflict Resolver Process Efficiency Expert Relationship Management Excellence Motivating Team Leader Efficient Project Manager
CAREER HISTORY PULTE HOMES CORPORATION (June 01 Present) Developed outstanding leadership and management skills within multiple roles for the Minnesota division of the nations largest homebuilder. These skills are defined by advanced technical construction knowledge, clear expectation setting, meeting critical deadlines, exceeding budget goals, and developing processes that produce desired results.
Master Construction Superintendent & Service Manager (5 Years) Successfully managed the construction of over 170 homes by utilizing strong leadership skills with all trade partners, effective communication skills across all buyer profiles, and developed innovative processes that preserved the quality of workmanship while maximizing efficiency. Developed strong and respected leadership skills that provide an efficient and effective working environment that produces exceptional results Proactively communicated expectations with trade partners to deliver top quality workmanship by assigning accountability throughout all stages of the construction process Effectively lead a productive and positive team environment amongst peers, coworkers, and management Achieved Master Superintendent status, the most rigorous and demanding of the four skill levels for Construction Superintendents Negotiated win-win solutions with contractors and customers using creative problem solving techniques that protected the companys best interest while preserving customer/contractor satisfaction
General Manager of Customer Relations (2.5 Years) Successfully hired, managed, and developed a team of nine Customer Relations Managers with varying skill levels that serviced over 74% of the divisions customers. This team ranked 2nd of 52 in the nation for customer satisfaction ratings. Coached and developed stronger Customer Relations Managers at all skill levels via customized skill enhancement training plans, personal training and mentoring of new hires, and leading large group interactive training sessions focused on strengthening core construction and service skills Successfully lead the Customer Relations department through the fourth quarter of 2006 while the department leader was absent, maintaining the overall divisions YTD customer satisfaction rating while providing leadership, direction, and counsel for team members Spearheaded recruiting efforts at area universities from prescreening events to interviewing, hiring, and coordination of post-offer activities to promote 100% acceptance rate with the best candidates
EDUCATION & PROFESSIONAL HIGHLIGHTS B.S.T. Construction Management Cum Laude May 2001 Pittsburg State University Pittsburg, KS Nominated for the honorary Top Gun program a distinction given to only 3% of employees nationwide Recognized for operational excellence by being awarded the monthly Top Dog Award eight times in an eleven month period Awarded the TOPS distinction for the highest ranking team for service, productivity and profitability, 2004 Accepted the Gold award on behalf of the MN division for outstanding customer satisfaction, 2005
|