PATRICIA ELENESKI
OPERATIONS MANAGEMENT / INDIRECT PROCUREMENT
Track record of exceptional results utilizing well-developed team building, change management and project management skills. Improved key performance metrics through enhancing efficiency, reducing costs and implementing customer focused solutions for large established organizations and smaller entrepreneurial businesses. Adept at leveraging creativity, solid business experience and highly effective people skills to drive organizational change and improve service. Key strengths include:
Facilities ManagementNegotiationsVendor Relations
Cross Functional TeamsCustomer ServiceBudget Management
Technology ImplementationCost ReductionsTraining
Profit Improvement InitiativesProject ManagementStaff Development
Representative Accomplishment
Designed and implemented new systems and reporting tools to decrease occupancy costs, achieving 6month savings of $1M for 2009 and $3M decrease for 2010 budget.
Led aggressive campaign to rent surplus properties that secured $650K income on surplus properties and $500K from early lease terminations, significantly exceeding the goal of $200K.
Managed due diligence for purchase of 8 retail stores and coordinated construction approvals from Landlords and obtain construction permits in conjunction with Assignment Agreements to minimize lost rent prior to new store openings.
Developed a system for the collection and tracking of Landlord claims resulting in $10M recovery over 3 years.
Significantly improved customer service metrics through introduction of procedures to measure individual and overall store performance.
Created a Company Newsletter as a communication vehicle between Corporate and store level staff. This vehicle gave a store employee a voice, improved morale and motivated each employee to perform at a higher level.
Analyzed cell phone spend and created and implemented policy guidelines to reduce usage. Negotiated with carrier to obtain lower cell phone monthly plan costs.
Negotiated $175K reimbursement on overlapping costs for copier and fax leasing agreements.
Created an in-house copier center that eliminated the need for an outside vendor and saved $150K annually.
Eliminated $1.5M in outside storage costs through introduction of an electronic filing system.
Partnered with Amex (in-house travel agent) to combine costs and manage airline spend category of over $100M and hotel spend category of over $45M.
Career History
Duane Reade, New York, NY, 1998-2009.
Director of Real Estate. Promoted to lead real estate acquisition and disposition activities in the NYC region. Coordinated activities among Real Estate, Legal, and Construction departments. Managed all landlord buy-back functions and finalized real estate software implementation (culmination of 3-year project). As Real Estate Manager, directed disposition of surplus properties, maintained implementation of new real estate software program, and supervised assistant.
Designed and administered new procedures in the leasing process, eliminating additional costs associated with unforeseen construction obstacles and obtaining construction permits before free rent period, allowing stores to open prior to rent payment. 95% of stores surpassed Pro Forma in the 1st year as a result.
Led opening of 4 new stores on budget in 2008 that exceeded sales goals by 10%. Opened 2 new stores on budget by 7/09, with sales on Pro Forma target and additional store openings projected by 12/09.
Lease Administrator; Manager, Office Services & Customer Relations; Executive Assistant to CEO. Prepared all subtenant billing and resolved landlord/subtenant issues. Tasked with developing and implementing systems to improve several functions, including claims collection, bill payments, report generation, and customer service. Created Office Services and Customer Relations Manager position to develop new department, overseeing 14 in office facility, mailroom, reception, and customer service areas. Developed budget, negotiated contracts, and oversaw design/construction of 65,000 sq. ft. of office space.
Functioned as Project Coordinator on design of Slim real estate software program, leading project to completion over a 3-year period. Results included providing Finance the ability to pay rent through an automated system, automating the Construction department to maintain costs and improve proactive approach, and giving the Real Estate and Legal departments accessibility for reporting and issue resolution.
Developed productive Office Services department with a dedicated budget, designing policies and procedures that led to 20%, 30%, and 33% budget reductions in each of 3 years.
Reduced subtenant arrears by 85% through development of billing system; additionally developed Customer Service department that provided store operations the ability to improve customer service.
Integrity Flooring, New York, NY, 1997-1998. Executive Assistant to the President. Maintained all A/R, purchasing, and administrative functions. Arranged marketing and business development for Presidents REIT involvement. Managed insurance requirements for contractors, subcontractors, and clients. Coordinated execution of trade shows to showcase the companys product offerings. Decreased purchasing costs by reducing number of vendors and increasing volume with retained vendors to secure higher discount.
News America Publishing, Inc., New York, NY. 1986-1996. Executive Administrative Assistant to the EVP of Finance. Maintained Travel department across 6 divisions ($10 million total), including negotiation of car rental agreements, airline contracts, and hotel contracts. Managed executive payroll and benefits, coordinated 14 company functions per year, and completed all administrative tasks.
Captured $2 million in savings through favorable negotiations for several contracts, including furniture, construction, and transportation.
Designed, implemented, and managed travel policy to incorporate all U.S. divisions, coordinated successful relocation of 450 employees from NY to NJ, and maintained the Amex Corporate Card Program.
Education
Computer Programming Certificate ECPI Computer Programming Institute
Business Law & Marketing Coursework Farleigh Dickinson University, East Rutherford, NJ
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