AUDREY CLARKE-FELIX
QUALIFICATIONS SUMMARY
Assistant Chief Engineer experienced in building/facilities care and maintenance. Skilled in managing special projects from initiation to completion. Excellent background in facility design and reading blueprints, scheduling and budgeting. Excellent communication, with detailed organizational and supervisory skills.
EXPERIENCE
Marriott International, Inc.
2001 - 2009
New York Marriott East Side, New York, NY 2007 - 2009
Assistant Chief Engineer
Managed the day to day care and maintenance of a 646 guestroom hotel, with 5000 sq. ft. of banquet space, a Lobby Bar and restaurant. Supervised 22 mechanics and the engineering supervisor. Ensured corporate standards of customer service and cleanliness. Created and analyzed preventative maintenance projects/programs utilizing in-house and outsourced personnel. Implemented care programs for guestrooms maintenance ensuring 100% completion each quarter per corporate standard and regional report.
Coordinated and implemented major capital expenditure projects for renovations and upgrades.
Defined design criteria, completed initial planning, cost estimates and secured funding for owner requested projects.
Initiated, managed and requested proposal for projects costing over $500,000 to 2 million dollars
Coordinated and implemented correction of Building, Environmental and Fire Department violations for property.
Initiated, implemented and reviewed service contracts for building maintenance and acquired insurance documentation.
Utilized corporate software elevating preventative maintenance scores to 100% vs initial 67%.
Coordinated with vendors and expeditors obtaining all federal, state and local licensing for building occupancy permits.
Effectively researched and cut the costs of budgeted projects by $20,000 to $150,000.
The Ritz-Carlton Hotels of New York
2001 - 2007
Area Engineering Manager (promoted 9/06)
Project manager coordinated major CAPEX projects of two 5-star, luxury properties. Implemented and requested proposals from vendors and contractors for budgeted projects over $10 million. This consisted of major renovations throughout both facilities that included guestroom floors, lobby, offices, restaurants, spa and fitness centers. Supervised and worked with a combination of 42 mechanics between both properties, ensuring standard operating procedures of cleanliness for preventative maintenance and environmental care.
Responsible for monitoring cost expenditures for yearly capital projects and departments maintenance budget.
Coordinated funding and budget requirements per owners and Director of Finance.
Supervised successfully and completed on time more than 20 projects in less than 5 years.
Established and implemented safety programs per corporate, OSHA and ADA standards.
Coordinated scheduling and implementation of projects with departments and areas affected to complete projects on time and without impact to customer service.
The Ritz-Carlton New York Battery Park2004 2006
Engineering Project Supervisor
Initiated, coordinated and managed preventative maintenance, care and refurbishing projects of a luxury 298 room hotel and residence, banquet area and restaurant. Monitored, prepared and distributed monthly and yearly care and preventative maintenance reports for submission to corporate and executive committee. Researched and implemented safety initiatives and programs. Managed, prepared and submitted all monthly and capital expenditure invoicing, as well as documenting data for future auditing. Supervised and trained 8 Guest Service Call operators utilizing software that monitored customer care/service and its impact to our clients, corporate goals and service standard. Researched, coordinated and saved over $100,000 in phone repairs and other renovating projects. Prepared and maintained work schedules, payroll and attendance records that was benchmarked and used in other departments.
The Ritz-Carlton New York Battery Park2001 2004
Engineering Coordinator
Established corporate standard operating procedures for care, and maintenance and departments fiscal budget. Managed and scheduled daily work. Managed payroll and staff scheduling in a newly opened hotel and residence. Managed and scheduled renovations and furnishing projects for the hotel and residential area. Implemented and monitored vendor outsourcing for HVAC, landscaping and public area maintenance.
EDUCATION
B.S., Facilities in Management, New York City College of Technology, Brooklyn, New York
A.A.S., Hotel and Restaurant Management, New York City College of Technology, Brooklyn, New York
Completed Marriott Foundations of Leadership Training, 2007
Completed two courses of Ritz-Carlton Leadership Training, 2004 & 2006
Certificate of Study in Low Pressure Boilers, National Association of Power Engineers, 2007
Fire Safety Director Course, 2008
Ritz-Carlton Staff Interview Analyst, 2001
AWARDS AND ACCOMPLISHMENTS
Awarded 5-Star Employee of the 1st quarter 2005
Marriott International Outstanding Engineering Department 2006
Food Safety Manager Certification 2008
CPR Certified
Volunteer Executive Director Mount Sinai Center for Community Enrichment
Volunteer Delivery person Meals-on-Wheels of Staten Island
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