Randall Wallace Jackson 3315 Pinewalk Drive North Apt 109Margate, FL 33063 (954) 977-5448 / (954) 245-5843 (cell)rjacksonusaf[at]comcast.netPROFESSIONAL STRENGTHS: Proven Leadership Strategic Planning Organizational Supervision Process Analysis and Improvement Project Management Cost Reduction Presentations and Briefings Services Development Team Building Data Analysis Mentoring and Coaching Personnel Training and Development Facility Management Public Speaking TQM Facilitator Microsoft Suite and ARC/GIS Software KEY ACHIEVEMENTS:Operations Improvement Manager of Division realizing $300 million profit over last two yearsIncreased driver productivity by 15 percent for 5 continuous yearsDecreased vehicle accident rate by 50 percent and personal injuries by 40 percent over a 5 year periodReduced fleet maintenance costs and operational expenses for over 200 vehicles by 12 percentSuccessfully coordinated service requirements with city officials of 20 cities for over 750,000 customersOperations Improvement Manager Waste Management, Pompano Beach, FL March 2006 - August 2008Analyzed data to identify positive and negative productivity trends and potential increase in profitabilityProvided documentation and viable solutions which increased driver productivity by 15 percentCreated detailed city maps for customer service, managers and drivers through the use of ESRI GIS softwareAdvised senior management on productivity and workplace safety trends through detailed analysis of dataRouted 400 vehicles to efficiently provide outstanding service to commercial and residential customers in 2 counties Reduced fleet maintenance costs of over 400 vehicle and cut operational expenses by over 12 percentCoordinated service requirements with city officials of 20 cities for over 750,000 commercial customersSupervised teamwork processes, procedures and support programs driving outstanding team performanceOversaw personnel needs to include coaching, training, and evaluating employee and manager performance Safety Manager Waste Management, Pompano Beach, Fl May 2001 March 2006 Provided viable solutions that decreased accident rate by 50 percent and personal injuries by 40 percent over 5 yearsDeveloped, coordinated, and trained new or less experienced employees on OSHA and DOT safety topicsCreated new safety programs and safety topic promotions involving demonstrations and detailed slide presentationsDeveloped maintenance and safety programs required for compliance with OSHA regulatory requirementsConducted site assessments for compliance to company and federal safety guidelines and corrected infractionsResponsible for safety, health, and operational compliance required by OSHA, EPA, state, county, and city entitiesPerformed driver performance reviews to monitor compliance to company, DOT, and OSHA safety directivesManaged incident response and customer claims through analysis, interviews and investigationInvestigated accidents and incidents to find root cause and prevented future occurrences through follow-up trainingMinimized company and insurance costs using sound accident investigative techniques to determine faultSpearheaded hurricane clean-up projects for county and city officials by providing detailed FEMA requirementsManaged city hurricane clean-up projects to ensure swift access for essential emergency service vehiclesOrganized and directed contractors and sub-contractors involved in tree and housing debris removal and disposal Wing Weapons Manager US Air Force, Pope Air Force Base, NC May 2000 - August 2001Established base-wide weapon training requirements for 250 armament systems personnelCreated guidelines for weapon safety training and standardized aircraft maintenance proceduresResolved manning deficiencies and filled requirements for flying and maintenance squadronsEstablished operational policies governing support of flying missions during training and combat operationsPublished standardized procedures and training for the safe launch and recovery of A-10 fighter aircraftImproved the combat readiness of the fighter group by superior scheduling of personnel for combat turnaround training; fully qualified status raised from 40% to 95% combat readiness Randall Wallace Jackson Resume Page 2. Chief of Quality Assurance US Air Force, Pope Air Force Base, NC January 1999 - May 2000Implemented aircraft and equipment maintenance inspection program to ensure compliance with aircraft and personnel safety Established tracking systems to ensure timely completion of time compliance technical orders and local technical orders Maintained the authoritative Air Force technical order library for all equipment utilized on Pope Air Force Base Ensured correctness and completeness of written maintenance and inspection programs for over 2,500 techniciansMonitored ongoing aircraft and equipment maintenance and inspections for compliance to maintenance directives Provided counsel to senior leadership by formal slide presentations on aircraft and maintenance capabilitiesVerified and published technical orders and maintenance requirements for over 1,000 maintenance personnel Weapons Flight Chief US Air Force, Pope Air Force Base, NC June 1997 - January 1999Attained a 99.3% bomb release rate and a 99.8% gun fire rate by implementing a thorough maintenance inspection programAchieved a record 20 zero defect gun bay inspection record through an outstanding maintenance inspector mentorship Managed the training, weapons loading and maintenance actions of 50 Armament System personnelEnsured readiness and aircraft availability to meet daily flight training requirements and deploymentsManaged combat turnaround training programs to ensure 100% of the load crews were qualified for combat deploymentCoordinated maintenance operations with external agencies for seamless progression of readiness status Created maintenance teams and load crews and determined training requirements and daily work schedules Mentored and coached subordinates for career progression to promotion and challenging positionsEstablished standard equipment operating packages for deployment to training and combat zones Armament Systems Flight Chief US Air Force, Pope Air Force Base, NC March 1994 - June 1997Managed 50 personnel in maintaining over 2,000 pieces of alternate mission equipment at a 99.9% in-commission rateDevised a thorough equipment warehousing and scheduling program that ensured all equipment were inspected in a timely manner and maximum quantity of equipment was available for combat training and deploymentDevised comprehensive deployment packages of back shop equipment meeting weight and space constraintsPalletized and shipped 15,000 pounds of armament support equipment 20 hours ahead of schedule for Operation Restore HopeFormed end of runway crews to alleviate manning shortage of flight line personnel and augment fighter squadrons during combat deployments and local training exercises Completed 7 time compliance technical orders for weapons equipment well ahead of scheduled time linesFlawless inventory management of assets valued over $35 million Maintenance Flight Chief US Air Force, RAF Mildenhall, England, March 1992 - March 1994Established the 100 Consolidated Maintenance Squadron from 2 desks to mission ready status in 6 monthsConsolidated all war reserve material (WRM) in Europe to 4 European operation centersDesigned, planned and executed strategy for warehousing and maintenance of war reserve materialManaged the maintenance scheduling of 5,000 pieces of equipment valued over $35 million; rated best seen to date by DODRecruited and trained 48 personnel of 7 diverse career fields to manage and maintain powered and non-powered aerospace ground equipment, weapons equipment, trailers, test equipment, and aircraft support equipmentCreated prototype equipment deployment packages for fighter, bomber, and support squadronsPrepared ambulances and fire trucks for transfer to civilian agencies under strict time limitations and budgetTransferred all equipment to active units throughout the Air Force ahead of schedule and under budget EDUCATION:Webster University, St Louis, MissouriMaster of Arts Computer Resources and Information ManagementCampbell University, Buies Creek, North CarolinaBachelor of ScienceElectronic Technology