DAVID SCHOW
HUMAN RESOURCES PROFESSIONAL

Accomplished management professional with extensive leadership experience in human resource and information technology. Proactive partner in developing programs aligned with business strategies. Adept at effecting continual improvements in services performed. Excellent communication, mediation, and coaching skills. Not afraid of dealing with difficult workplace issues. Developed exceptional employee morale with direct reports. Successful in creating a team environment that gets results. Strategic and/or tactical experience in:

LeadershipEmployee RelationsPerformance Management
Team Building / coachingConflict ResolutionCompensation
Creative Problem SolverPublic SpeakingProcess Improvement
Staffing / RecruitingCross-functional TeamsCustomer Relations
Staffing PlansManaging ProjectsData Analysis
EEO/Affirmative ActionLife Long Adaptive LearnerMS Office Expert

PROFESSIONAL ACCOMPLISHMENTS

QWEST Communications (formerly U S WEST)1980 - 2008
A Fortune 200 national telecommunications company with 35,000 employees providing the Spirit of Service to customers across the United States.
IT / Network Recruiting Manager (2005- 2008)
Staffing and recruiting responsibilities for IT and Network Operations organizations, supporting over 5500 employees across the US. Hired entry level technicians to Director. Administered compensation. Developed staffing plans, led team projects and implemented process improvements.
Hired, promoted, or moved 311 individuals to new positions during first three quarters of 2008. Represents a 15% increase over total year 2007. Carried a weekly average of 130 open positions throughout 2008 working with over 100 hiring managers.
Recognized repeatedly for creative solutions to staffing challenges and for excellent client service.
Led team responsible for Qwest procedures to revised OFCCP Internet Applicant definition. Introduced changes to five key areas: job descriptions, candidate outcome codes, data limiting techniques, external search documentation and handling of unsolicited resumes. Trained staff on all changes. Changes made to maintain existing government contracts, allow future bidding and reduce organizational risk.
Implemented part-time hiring strategy for Minneapolis IP NOC to build qualified source pool and reduce time to hire for full-time openings. Managers extremely satisfied with strategy. Delivered additional benefit of improving service levels to critical business customers served by Qwest.
Lead Corporate Recruiter (2002 - 2005)
Staffing and recruiting responsibilities for Corporate (HR, Legal, Wholesale, etc.) and Consumer Markets business units. Variety of positions and levels for each business unit.
Accepted challenge in 2002 to improve hiring results for call center employees in Cheyenne, WY. Implemented aggressive recruiting efforts which improved hiring results 133% over previous year. Placed 135 people in 2003.
Launched a Diversity recruiting effort for the Legal department and the hiring of attorneys. Worked with diversity focused attorney associations, marketing all openings to each organization. As a result of my efforts Qwest received awards for their commitment to diversity recruiting efforts.
Trained managers in behavioral interviewing to improve candidate selection process and retention. Presented instruction in multiple organizations to supervisors, managers and directors. Managers provided positive feedback that the training was helping them make better hiring decisions.

College Relations Manager (1999 - 2002)
Enlisted by HR IT Director to lead effort and improve hiring of new IT college graduates.
Revamped college recruiting processes and improved previous years hiring of <30 employees to over 100 in first year. Achieved a 50% acceptance rate on offers extended.
Managed budget of $250,000 for recruiting efforts, including onsite visits of highly qualified candidates.
Coordinated, scheduled and attended campus career fairs and interview days on 30 campuses in the Western USA. Successfully completed 450 on campus interviews.
Initiated and delegated duties to direct reports to build intern program. Hired over 40 interns in first summer and converted 9 to full time employees after their graduation.
Created staffing plan for recruiting, interviewing and selecting candidates for unique IT retraining program created in partnership with CU-Denver. Hired 48 external and 26 internal candidates for intense college level IT program. Recognized at IT Presidents Club for outstanding achievement.
IT Operations Manager (1997 1999) 23 direct reports
Maintained Sr. Director budget of $70M. Managed $5M capital budget for district. Led team responsible for producing monthly system and application availability reports. Direct impact on organization bonus payout.
IT Telecommunications Manager (1994 1997) 24 direct reports
Improved employee morale, improved service levels to customers and demonstrated leadership to team through team building, coaching and performance management. Consolidated team with mainframe and midrange support groups to form single IT client support organization.
Reduced customer reported average outage times from 15 hours to 4 hours through process improvements.
Executive Manager / IT Project Manager (1991 - 1994) 7 members on project team
Special projects manager for VP of IT Operations. Gather and analyze data, present findings to leadership team. Led project for conversion of data networked printers from mainframe to IP printing.
Supervisor / Staff Manager IT Operations (1987 - 1991) 17 direct reports
Supervised mainframe tape and print operations staff in data center. Interacted with CWA union representatives. Standardized process and procedures for both operations. Project managed install of initial 12 StorageTek tape silos in the data center. Reduced staff as part of the project plan ROI.
Customer Service Representative (1980 - 1987)


EDUCATION AND SKILLS
B.S. Degree in Business Administration / HR emphasis, Regis University, Magna Cum Laude
PHR Certification, Society for Human Resource Management (SHRM)
DDI Targeted Selection, Certified Trainer
Conflict Resolution, Certification in Process
Now Discover Your Strengths
Insights Discovery Challenge

PROFESSIONAL ORGANIZATIONS
Member of SHRM
NACE National Association Colleges and Employers
HRCA Homeowners Association past delegate