Robert M. Shannon
6160 Stansbury Lane
Lakewood, IL 60014
Home: 815-459-7158

E-mail: bshannon[at]comcast.net

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Vice President - Operations

SUMMARY: Highly motivated, results-orientated Residential Construction Professional with extensive experience and proven ability developing new business procedures in a challenging environment. Consistent record of producing exceptional profit margins and award winning Total Customer Satisfaction. Dedicated, creative, strong team building and analytical skills. Possesses unique ability to develop value propositions, programs, and processes that capitalize on opportunities to improve production and profitability. Excellent verbal and written skills focusing on team and relationship building to achieve measurable goals and objectives that utilize measurements and assures company and customer expectations are met and exceeded. Solid reputation within the industry for leadership, professionalism and enthusiasm built on addressing customer concerns and credibility as a business partner with all trade and team partners. Strong organizational skills. Ability to effectively plan and tactically execute all company goals.

RELEVANT SKILLS:

Proven Record of Exceptional Profitability Consistently Ranked in the Top 3% Nationally by Lee Evans Group
Award Winning Customer Satisfaction By Avid Rating Service / Professional Builder Benchmark / Northwest Herald Newspapers Readers Choice
Constellation / Newstar Operating System Proficient
Dedicated to Accountable Process Improvement and Higher Profitability
Organized and Committed Team Player, Motivator and Mentor
Highly Regarded Within the Industry for Leadership and Professionalism
Proficient in All Areas of Land Accusation, Approval and Site Development Through Final Acceptance
Superior Profitability Performance in Contracts, Budgeting of All Overhead, House Line and Land Development
Award Winning Home Design, Land Planning and Development
Managed 200 +Company Apartment Rentals below budget
Development of National Contract Partnerships with Kohler, Carrier, Schlage, GE, Progress Lighting, Silestone, Owens -Corning, Dow and Sherwin-Williams
LEED, RES Check and Green Building Proficient
CAD Drawing Proficient for Customization of Plans to Customer Specifications
Development of Excel Scheduling Program for House and Land Development Tracking
Development of Excel Program of Pre-budgeting of House Line for all Sales Pricing
Development of Select on Site Customer On-line Design Center / Color Selection Process
Consistent Record of On Time and Under Budget Home Deliveries of Highly Customized Homes
Exceptional Ability to Motivate Staff and Trade Partners to Perform at Highly Challenging Levels
Increased Annual Sales Through Increased Referral Programs Based on Surveyed Overall Customer Experience
KEY ACCOMPLISHMENTS:

Managed consistently exceptional gross and net margin numbers during slow economic conditions in homebuilding operation of 150+ unit / 40+ million in gross sales of highly paced production / semi-custom builder.
Awarded national recognition from Professional Builder- Avid in 2008 for Best Overall Customer Experience - North America. National Builder of the Year 2008 Diamond Award.
Awarded 2005 and 2006 Best Builder Readers Poll Survey by Northwest Herald Newspapers.
Consistently maintained record of 95% customer recommend and satisfaction levels over the past five years as verified by Avid Ratings.
Awarded national recognition by National Arbor Day Foundation for Green Building Practices in site development.
Developed company Green Building Practices and Procedures Manual. Established Certified New Home Energy Program.
Awarded many Greater Chicago Home Builders Association Platinum Design Awards.
Established and maintained Customer Care, Warranty and Trade Partner Manuals.
Consistently developed 150+ buildable lots per year from raw land purchase through final acceptance. Below budget and with minimal corrections at final development acceptance.
Implemented Newstar Purchasing and Service Modules for Operational Systems.
Maintained consistently low overhead and production numbers with rating of top 3% nationally in profitability as ranked by Lee Evans Group- Executive Summit.
Established and maintained Customer Select on Site On-line design selection center.
Established and maintained national manufacturer partnership programs leading to over $50,000+ in annual rebates, marketing co-op programs and design center displays.
Unique ability to manage and supervise all union carpenters and laborers of in-house carpentry operation.

PROFESSIONAL EXPERIENCE:

Gerstad Builders, Inc., McHenry, IL 2001- Present
Vice President Construction Directed and managed all construction activities for highly customized single and multi-family builder 150+ units per year. Responsibilities included all land development, purchasing, contracts, budgets, production, property management and customer service. Reported directly to company owner.

Residential Development Group, Inc., Crystal Lake, IL 1983-2001
Operations Manager Directed and managed all production / sales activities for 350+ unit per year highly paced production builder. Responsible for all daily sales activities, land development, House / Multi-family production, apartment management and renovation, contracts and budgets, customer service and 100 union construction employees. Directly reported to the Executive Vice President of the company, owner was absentee.

EDUCATION:
BS, Construction Management, Southern Illinois University Carbondale
AAS, Construction Technology Building, Southern Illinois University Carbondale

INDUSTRY ASSOCIATIONS:
Member of the Regional Board of Directors, Home Builders Association of Greater Chicago, Residential Employers Construction Counsel, Past Trustee - Fox Valley Carpenters Joint Apprenticeship Program. 10 Hour OSHA Certified.