application/x-httpd-php executiveresumesdetails.php HTML document text Patrick Zeller


Name : Patrick Zeller
Industry Type : District Manager
City & State : Brentwood, TN
Job Title
Relocation Preferences : Architects
Objective :
Resume :  
PATRICK D. ZELLER
9657 Boswell Court, Brentwood, TN 37027
(615) 579-2811

Increased Profit by $4.2 Million per Year
Increased Production by 250,000 Units per Year
Responsibility Managing Manufacturing Company of $270MM in Revenues

Client, Production or Operations Management

Production and Operations Customer Service Sales Banking Workforce Relations
Produce positive, productive teams that work efficiently in inevitably chaotic settings by providing supportive yet assertive leadership.
Contribute to strategic planning, decision making, trouble prevention as well as problem resolution applying analytical skills and foresight to establish and achieve objectives.
Improve workflow and production by initiating, implementing and managing corrective changes.
Develop new business and sales opportunities by networking with other businesses and by providing excellent customer service that brings in new and referral business.

More than twenty years experience enabling individuals and businesses to communicate better and operate more efficiently.
Managed business unit turn-arounds, survived corporate reductions and managed independently operated mortgage loan brokerage.
Provided knowledge that kept departments and/or companies viable. Self-motivated and diligent to promote company growth.


EXPERIENCE

LUCOR, NASHVILLE, TN 2008 - PRESENT
District Manager
Direct and support 9 managers of 90 to 100 technicians in a retail, warehouse, logistics and manufacturing environment. Developed short and long-term plans and procedures to manage and maintain company growth. Set production goals to ensure product quality, performance, on-time delivery, and customer satisfaction. Provided HR direction to assure adherence to company policy and procedures. Managed P&L.

ASURION, NASHVILLE, TN 2004 - 2008
Company provides cellular phone insurance and response to claims with repaired or replacement of damaged phones. Serving approximately 65 million clients and all major cell phone providers. Manufacturing environment.
Production Manager
Directed and supported 4 to 6 supervisors of 120 to 160 technicians in a warehouse, logistics and manufacturing environment. Developed short and long-term plans and procedures to manage and maintain company growth. Set production goals to ensure product quality, performance, on-time delivery, and customer satisfaction. Provided HR direction to assure adherence to company policy and procedures. Managed P&L.
Changed purchasing strategy on replacement parts.
Played a key role in the restructure to improve quality and increase production.
Produced new reporting process that determined poor performance periods and restructured production flow that minimized workflow backlogs.
Initiated measures to maintain achievement of ISO 9001:2000 quality management standards established by the International Organization for Standardization.
Achieved turnaround of department.
Implemented procedures that closed an inefficient department and reduce staff by 13%.
Increased revenue per unit by 130% - Increased from $173 to $225 per unit produced.
Decreased unit production costs by 46% - Decreased from $136 to $73 per unit produced.
Increased raw unit production 48% - Increased from 44,000 to 65000 units/ month produced.

FALCON CAPITAL FUNDING, FRANKLIN, TN 2003 - 2004
Mortgage Broker
Managed independently operated mortgage loan brokerage. Originated and assisted in the processing and closing of mortgage loans. Networked with realtors, financial planners and insurance professionals to develop a referral client base. Interfaced with clients providing direction in their loan decisions. Created effective advertising materials and loan packages to appeal to realtors.
Ranked in the top three producers among 10-12 loan brokers.

AT&T, TOPEKA, KS 1998 - 2003
Vendor Operations Manager
Managed operations of DSL technical support for multi-site Sikes call centers with 100+ phone agents at each site. Ensured and initiated customer service activities consistent with the AT&Ts vision to be the premier DSL service provider.
Operations Supervisor
Supervised the sales and customer service call center. Administered policy and procedures to assure uniform job performance. Maintained records to assure compliance with FMLA and other federal regulations. Team SupervisorSales SupervisorWorkforce SupervisorHR GeneralistSales/Service RepUnion Steward.
Increased revenue per call from $35 to $53.
Decreased average handle time (AHT) from 560 seconds to 490 seconds.
Increased team customer service and quality performance to an average of 95%.

FIDELITY STATE BANK, TOPEKA, KS 1995 - 1998
AVP Lending and Branch Manager
Managed VISA and MasterCard merchant services, developed lending programs, managed indirect paper buying, developed auto dealer floor plans and collateral inventory verification. Networking and B to B Sales, DDA Accounts, UCCC Filings, Loan Origination, Processing and Underwriting, Collections, Repossessions, Foreclosures.
Top producer of home equity loans and credit life insurance sales.
Increased indirect paper production from $100,000 per month to $500,000 per month.
Directly responsible for a $14,000 recovery - discovery, initiation of the recovery and achieving successful debt payment.

US ARMY, TOPEKA, KS 1986 - 1994
Maintenance SergeantGulf War Veteran

FARM MANAGER, MAYETTA, KS 1982 - 1988
Production, Crop and Heard Management, Negotiating Financing, Marketing, Purchasing, Logistics, Transportation and Distribution, Inventory and Storage, Data Management, Bookkeeping, Equipment Maintenance, Safety.
Skills that allow me to make informed decisions and implement changes.
EDUCATION and SPECIAL TRAINING

MBA, University of PhoenixCurrently Attending Anticipated Graduation December 2009

MBA - Mini, 1997Washburn UniversityTopeka, Kansas

BBA, 1993Wichita State UniversityWichita, Kansas

1988-1990Kansas State UniversityManhattan, Kansas

Assurant SolutionsFandI Manager School, 2004
Dale CarnegieLeadership, 2003
Schools of BankingLending Principles, 1996
Professional Bank ServicesRESPA Doing it Right, 1995
Institute of Financial Education, 1994
Asset and Liability Management
Financial Statement Analysis
Mortgage Loan Origination
Consumer Lending

Basic Non-Commissioned Officer CourseBNCOC, 1992
Primary Leadership Development CoursePLDC, 1990

DISCIPLINE EXPERIENCE

Six Sigma
Lean Manufacturing
JIT Just-In-Time Inventory
TQM Total Quality Management
CPI Continuous Process Improvement

SOFTWARE EXPERIENCE

AvayaCMSRT1000
NiceWitnessAS400
KronoseTimeWindows

Dynamics / Axapta (WMS)
CRM Implementation and Experience
Microsoft Office Suite Outlook, Word, Excel, PowerPoint, Visio, Access





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