SHUNTA SIMS
QUALIFICATIONS
Superior problem-solving and implementation skills. Dedicated, detail-oriented and highly organized manager with proven skills in maintenance, budget management and development, cost containment, financial reporting and marketing. Self-starter with excellent communication skills, particularly regarding tenant relations. Able to set and meet both short and long-term goals. .
EXPERIENCE
THE HABITAT COMPANY ATLANTA, GA 08/04-09/09
DIRECTOR OF OPERATIONS
Responsible for managing property financial reporting.
Developed and maintained strong team relationships with all site personnel.
Analyzed and provided recommendations to improve property operations and financial performance.
Responsible for service providers lease expirations, budget preparation
Oversaw on-site resident file audits to ensure compliance with HUD
Inspected properties quarterly to insure proper management and guarantee performance of owners objectives for the properties.
Ensured income and major expenditures are made according to business plans and are appropriately approved and reported.
Oversaw budgeting process for property operating income and expenses.
DIRECTOR COMPLIANCE AND EDUCATIONAL DEVELOPMENT
Oversee and manage all aspects of the compliance policies and procedures to include training of 30+ employees of affordable housing communities under contract with Atlanta Housing Authority
Responsible for supervision of quality control (QC) reviews
Provided business direction and ongoing development of quality control and implementation of same
Provided day to day management for the operations of the compliance
Oversaw quality assurance team review of resident files for compliance with HUD regulations
Provided quality control reports of any findings, exceptions, and recommended actions to executive management
Provided up to date on issues in the industry related to compliance
Provided oversight of owners Moving To Work initiative (CATALYST) to employees
As system analyst, provided ongoing training to all Atlanta-based Habitat employees on Yardi Voyager
Managed Yardi iPHA implementations and acquired knowledge of Yardi SQL database schema.
Developed custom classroom training curricula for various Yardi modules, including hands-on exercises
Developed region-specific Yardi user manuals and published documentation in hard copy formats for end-user reference
Developed operational manuals
Reviewed property financials ($7,000,000 budget annually) for owners and provided variance explanations for ledger items over/under 5% of budget
Developed analytical reports to identify performance (operational and strategic)
Maintained consistent and routine dialog with owners via monthly, quarterly and specialty management meetings to brief on THCs ability to meet benchmarks.
ATLANTA HOUSING AUTHORITYATLANTA, GA 11/02-04/04
PORTFOLIO MANAGER
Acted as the primary point of contact (PPOC) between all departments within AHA to Private Management Companies (PMCO's) and any external clients. Oversaw pubic housing program including selection, re-certification, safety, resident services, and maintenance of units in accordance with regulations.
Audited files to ACOP compliance
Monitored adherence of PMCO's fiduciary contractual obligations
Reviewed Daily Operating Reports of all 18 properties for trends
Finalized budgets (in access of $5 million) and financial reports
Analyzed and reviewed monthly Tenant Account Receivables (TARs) percentages to ensure owners objective of <2% is met
Evaluated the completion and accuracy of monthly owners report to provide written financial feedback to the PMCOs
Constructed and monitored fiscal budgets which included operations, capital, and security
Reviewed quarterly cash flow reconciliation from PMCOs to assess funding needs
Delivered daily customer service satisfaction to vendors, residents, and internal clients
Retrieved and filtered departmental information to needed end-user
Actively involved with legal concerns that arose
Communicated daily with PMCO's point of contact
Developed and maintained relationships with Resident Leadership and Association Initiatives
Oversaw the abatement of environmental challenges affecting health and safety of residents
Established training coordination between AHA and PMCOs
Interpreted data from monthly owners report to input into Key Performance Indicator (KPI) scoring grid
Assessed the PMCO's essential operation to ensure compliance with HUD's regulations.
Conducted Semi-Annual Asset Management Reviews to identify PMCOs strengths, weaknesses, and best practices. Internally evaluated and interpreted PMCOs overall performance. Provided written feedback to address areas of concern
Attended after hours monthly Zone Commanders and Resident Association meetings
Reviewed weekly Occupancy and Leasing Report to ensure performance, productivity and sustainability
Conducted monthly Field Reports to identify deficiencies and marketability of the communities.
EQUITY OFFICE PROPERTIES TRUSTATLANTA, GA 10/00-01/02
ASSISTANT PROPERTY MANAGER
Responsible for the management of two (2) office buildings totaling over million square feet.
Resolved shutdown of building security cardkey system (Casi-Rusco)
Coordinated new effective security protocol with IT contractor and chief engineer to revamp security system processes within effective timeframe
Planned and conducted annual fire drills for buildings
Conducted life safety/fire warden training and evacuation for tenants
Conducted monthly property inspections to identify functional, aesthetic and safety issues
Constructed annual operating budgets and variance reports
Worked with service vendors, contractors, and maintenance staff on a daily basis
Interacted with tenants extensively on a daily basis
Composed and prepared tenant manual
Implemented necessary repairs to retain property value
Maintained effective recycling program
Performed daily site inspections
Managed service requests from tenants within site through a work order system
Worked with tenants on compliance issues and lease negotiations
Managed preventive maintenance contracts for critical equipment such as: Supplemental HVAC units, UPS units and Fire Suppression System
Selected to act as Regional JD Edwards Field Support Specialist/Trainer
Developed and implemented tenant relations and customer service programs such as quarterly Blood Drives, Health Fairs and Tenant Socials
EQUITY RESIDENTIAL PROPERTIESATLANTA, GA03/00-07/00
PROPERTY MANAGER
Responsible for the management of 420-unit apartment complex.
Maintained budget control and monitored all site accounting activities to include A/R
Formally evaluated leasing, maintenance, and accounting
Hired, trained and supervised a staff of eight personnel
Scheduled all maintenance and make-ready activities
Created, organized and supervised community recreational activities
TRIZECHAHN OFFICE PROPERTIESATLANTA, GA03/99-03/00
PROPERTY MANAGER
Responsible for management of 1.2 million square feet of office, office/service and office distribution space
Prepared monthly financial statements and handled tenant A/R
Developed annual operating budgets and variance reports
Computed percentage rent due from retail tenants
Assessed late fees and contacted delinquent tenants
Procured HVAC service contacts from tenants
Obtained and reviewed contractors and tenant insurance certificates
Generated energy cost savings by retrofitting lamps
MILES PROPERTIES ATLANTA, GA11/97-01/99
COMMUNITY MANAGER
Supervised 2.7 million dollar renovation for two properties
Created 98% occupancy within three months
Shrank bad debt to 1% within 5 months
Monitored all site accounting activities to include A/R
Directed all sales, accounting and operations activities with full profit and loss accountability
Negotiated purchase contracts and services contracts
Developed marketing strategies including promotional and advertising campaigns
Evaluated leasing, maintenance, and accounting procedures for new forms of efficiency
Maintained Section 8 and tax credit leases
Scheduled all maintenance and make-ready activities
Hired, trained and supervised a staff of 14+ personnel
H.P. PARTNERSHIP/CORNERSTONE PROPERTIES HOUSTON, TX12/92-12/95
RESIDENTIAL PROPERTY MANAGER
RESIDENTIAL PROPERTY MANAGER HOUSTON, TX08/89-10/92
PACIFIC 5 JOINT VENTURE (162 units)
CAPITAL REALTY GROUP (204 units)
GREYSTONE GROUP (204 units)
JUDWIN PROPERTIES (484 units)
SOFTWARE
Microsoft Office (Word, Excel, Access & PowerPoint), Yardi Voyager & Enterprise, CTI, JDE, Prentice Hall, RentRoll2000,
AOI, DDI, RealPage, CrystalReports
EDUCATION/AFFILIATIONS
Georgia State University BBA- Real Estate 1998
Champions School of Real Estate- Licensed Realtor (inactive)
CPM Candidate-IREM
RPA Candidate-BOMI INSTITUTE
CREW member
Registered Real Property Appraiser
Capstone Institute of Mortgage Finance
Dale Carnegie Course
NAHRO Associate
Certified Manager of Housing - NCHM
Certified Manager of Maintenance NCHM
Tax Credit Specialist - NCHM
Housing Certified Compliance Professional NAHB
Certified Professional of Occupancy - SAHMA
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