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Name : Michael Ferguson
Industry Type : Portfolio Facilities Director
City & State : Boston, MA
Job Title
Relocation Preferences : Building Owners
Objective : VA, CO, MN, WA, OR
Resume :  
MICHAEL N. FERGUSON

EXECUTIVE PROFILE

Facilities Management Expertise Business/Revenue Growth Collaborative
Leadership

Highly-accomplished, results-focused dynamic leader and visionary facilities
management specialist. More than 12 years of demonstrated success contributing
to superior corporate performance by identifying critical operational issues and
implementing improved systems and processes in large, complex organizations to
fuel business/revenue growth. Creative problem-solver and change agent with
superlative strategic planning, communications, relationship-building and team
leadership attributes with the ability motivate team members to achieve
excellence.


CORE COMPETENCIES

Facilities Management
Process Evaluation/Design
Best Practices
Strategic Planning
Project/Team Leadership
Process Improvement
Operations/Change Management
Physical Inspections
Construction Technology/Materials
Capital Planning/Financial Analysis
New Business Development
Regulatory Compliance
Budgeting & Scheduling
Inventory Control
Customer Satisfaction
Problem Identification/Resolution
Interpersonal Communications
Relationship Building
Negotiation Skills
Team Building/Training


PROFESSIONAL EXPERIENCE

WINNRESIDENTIAL, Boston, MA, 2007 Present

Portfolio Facilities Director

* Commanded superior strategic leadership and directed multi-phased maintenance
operations at 13 military sites throughout the US encompassing 42,000 homes with
a $90 Million operating budget. Managed resources and team of site-level
directors to ensure delivery of top-quality customer services.

* Optimized achievement of organizational objectives by skillfully identifying
opportunities for improvement of systems and processes by analyzing performance
data, utilizing knowledge of robust strategic/business planning practices and
expertly implementing business process improvements.

* Utilized advanced communications and relationship-building skills and
increased operational capabilities by working cooperatively with all site
Directors of Maintenance (DOM) and serving as single point of contact to address
common issues/challenges and devise clearly articulated solutions/service
offerings.

* Valued as trusted leader/advisor to highest levels of management, staff and
DOMs cultivating collaborative working relationships by hosting bi-weekly
meetings/bi-annual roundtables and driving programmatic change. Identified best
method for completion of service orders/change of occupancy maintenance (COM).

* Captured annual savings of $3.6 Million by reducing operating costs for 6,500
unit property through performance of in-depth comparative analysis between
existing outsourced services/process and comparison to in-house labor and
equipment costs to maximize cost cutting and affect positive service
improvement.

* Innovated preventative maintenance program which saved $1.4 Million per year
and reduced lost time by 40%, achieved by introducing effective structured
scheduling procedures with residents and establishing robust field protocol for
testing systems/components to minimize large capital repairs and drive resident
satisfaction.

* Increased turnover quality, resulting in elimination of 4 return service calls
per home (on average) returning $2.1 Million in avoided costs and improved
resident satisfaction. Collaborated with team to collect/analyze quality data
and generate detailed reports of service orders within 30 days of unit turnover.

* Established program to assess and recover the cost of damages to homes at
move-out by analyzing revenue data and quantifying differences in quality across
12 different portfolio locations to discover causes of observed variations and
enable $4 Million of revenue growth to sites from turnover of 13K homes
annually.

* Built strong foundation for new business development and cost-effective
business process improvements at 1,600-home site by providing leadership of
startup maintenance operations, including management of 5-member Yardi
Technology Team for asset management, inventory, service order/COM process and
training.

* Upheld integrity of organizational mission through strategic communications
with VPs and managers on a regular basis and utilization of strong
analytical/systems-related skills through research, analysis, evaluation for
incorporation of improved service delivery methods/techniques. Implemented
safety programs.

* Demonstrated outstanding technical skills with ability to utilize multiple
technologies, including GPS fleet tracking, infra-red imaging, bar-coding and
electronic key management to improve productivity, quality/ timeliness of
service order/COM. Interfaced with vendors and conducted testing/cost-benefit
analyses.

* Exhibited exceptionally strong interpersonal and instructional/coaching
abilities with use of feedback response by working with VP of Training to
develop a technician training program (CAMT, CMM).

MMA FINANCIAL, Boston, MA, 2005 2007

Associate

* Contributed to leadership excellence by managing portfolio of 78 properties
throughout 8 states in Northeastern US and demonstrating strong practical
knowledge of construction/building design, operations, finance and program
compliance. Formulated relationships with developers, general partners, and
property-level staff.

* Facilitated release of capital contributions to general partners through
diligent and effective decision-making on the achievement of benchmarks; brought
accurate resolution to physical/financial project challenges and barriers.
Completed thorough reviews of financial statements, year-end audits and tax
returns.

* Served a pivotal leadership role in redesign of property evaluation tool to
expand scope and enable automated reporting/upload of key performance metrics to
asset management software. Introduce protocol to assess physical condition of
property and corresponding market conditions, increased consistency in
reporting.

* Exercised disposition option to sell LIHTC property leading to $5.7 Million
sale with $1.8 Million for ILP/investors after a 10-month process, by engaging
general partner (GP) using core values of integrity, commitment and earned
respect and serving as liaison with capital transaction team, appraisal firm and
GP.

* Knowledgeably trained/mentored 27 corporate asset managers, providing Fannie
Mae Property Inspector Certification training with a 100% pass rate. Realized
savings of $58K due to reduced training costs.

ON-SITE INSIGHT INC., Needham, MA, 1996 2005

Senior Associate (2002-2005) / Associate (1996-2002)

* Fulfilled national HUD/REAC contract by developing highly effective quality
control process and evaluation formats, with less than 1% of 7,000 annual
inspections rejected due to performance quality.

* Conducted pre-inspection property reviews and in-field training workshops with
100% of clients achieving High Performer ratings (scores of 90+). Generated $65K
in first year/established trend for New England clients.

* Made best use of company funds through expert capital planning and
comprehensive analysis of more than 300 widely diverse properties nationwide,
encompassing challenging locales and various building types, including historic,
adaptive re-use, public housing and luxury condominiums.


EDUCATION

LEEDS METROPOLITAN UNIVERSITY, Leeds, England, 1996

Bachelor of Science in Building Surveying, graduated with Honors


PROFESSIONAL DEVELOPMENT

Continuing Education:

Overview of the Real Estate Development Process, 2007,
Real Estate Investment Analysis, 2007,
Finance, Accounting and Taxation of Real Estate, 2005,

Boston University, Boston, MA

Estimating, Cost Planning, and Control, 1997
Real Estate Development Financial Analysis, 1995,

Harvard Graduate School of Design, Cambridge, MA

Achievements/Certifications:

WinnCompanies Winners Circle Recipient
National Center for Housing Management (NCHM), Certified Manager of Maintenance
National Apartment Association Education Institute (NAAEI), Advanced Instructor,
Faculty
Department of Defense Contractor Common Access Card holder
EPA Type I Certification
OSHA 10-Hour Safety Certification





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