Rodney M. Ferri
1 Independence Way Franklin MA, 02038 (508)440-5322
PROFESSIONAL EXPERIENCE
Office management
Project management
Interpret blue prints
Planning and permitting
Production tracking
IT management, software and database
Materials management loss prevention
Administrate contract specifications
Site readiness and code compliance
Contracts revisions and change orders
Customer service manager
Site inspections quality control
Budgets and deadlines
Recruiting and retention
Mediation and negotiation

Objective: To provide excellence through professional performance. .
Skills:
Proficient with 20/20, computer aided design software.
Soft plan, computer aided design software.
Act database, office management software.
Pin Point marketing, accounts and time management software.
Job Pro/09 tracking software.
The ability to interpret, execute, negotiate or revise blue prints and or contract specifications.
Multi-task utilizing discretion to distinguish priorities while ensuring fiscal responsibility.
General management of sales, warranties, and customer service departments.
Conflict resolution, leadership development, interpersonal and negotiating skills.
Certified customer service, Blue Cross and Blue Shield of Rhode Island.
Certified Emergency Medical Technician, State of Massachusetts.
Certified Communications specialist, United States Army Signal Corps.
Honorably Discharged, Decorated Military Police Officer.
Employment history:
GOMODULAR, INC. lincoln RI, 02863 October 2003 - January 2008
Field Facilitator/Project Manager: .
Planning, permits, insurance, signatures, stamps, inspections, restrictions, covenants.
Scheduling, comprise project calenders and assign contractors according to work load .
Final review of projects with engineers, architects, designers, clients, building and conservation officials.
Production, perform on site field inspections with engineers, architects, designers, clients and building officials, track progress, code compliance, change orders, contract revisions.
Utilization and review, maintain computer software to track multiple projects, progress, inventories, timeliness and budgets through real time reporting.
Conduct weekly performance review meetings with subordinate staff and field personnel to review inspections obtained, milestones, projected schedules and required levels of completion.
Maintain compliance with federal, state and municipal requirements, contract specifications budgets and deadlines with maximum efficiency.
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Authorize invoice payments and cash disbursements accordingly.
Maintain essential communications to ensure continued progress and adherence to contract specifications.
Respond to required mediation with federal, state and municipal officials, architects, designers and clients.
Create and initiate policies to enhance production, ensure cost containment and loss prevention.
Recruiting and retention of professional contractors and tradespeople throughout New England.
Research current products, technologies and developments, market rates, trade and labor expenses associated with the construction industry.
Conduct annual audit and individual performance review of customer service personnel and field contractors.
Prepare and present monthly field development reports to corporate vice president.
Tasks & Achievements:
To improve efficiency and accountability within customer service, sales and design departments.
Establish performance baseline, assess deficiencies and initiate proactive solutions.
Enforce loss prevention and accountability through real time inventory control and chain of custody.
Created and initiate a customer service claims database and tracking system to record, analyze and evaluate the nature of reported claims so as to ensure all corrective measures are performed in a timely and professional manner.
produce a claims review process to accurately determine cause, provides claim resolution, initiate corrective measures, reduce liability, increase quality, minimize expenditures.
Initiate subrogation process on applicable claims for third party liability.
Initiate statistical product controls to provide performance data and fiscal reporting.
Initiate a customer survey to assist with customer satisfaction rating and feedback.
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