ROBERT A. BARROS
SUMMARY OF QUALIFICATIONS
Over 20 years of professional experience including operations leadership, sales, and marketing within the healthcare industry. Experience in business and sales software applications, start-up operations creation, profit and loss responsibility, staff training and development, project planning and management. Participated in five successful JCAHO surveys without deficiency.
PROFESSIONAL EXPERIENCE
Healthcare Waste Solutions, Cincinnati, OH 2006-2009REGIONAL ACCOUNT EXECUTIVE New England, New York State Develop leads and close sales within regions of responsibility resulting in $820,000 of business FY2008. Coordinate sales calls with inside sales team to assure effective coverage within region of responsibility. Qualify potential customers, propose quality solutions, and close sales resulting in increased revenue and customer satisfaction. Monitor documentation of sales process by inside sales team via software tools available. Provide customer service for a large National Sales account as well as local clients to improve customer retention levels.
MCM Environmental Technologies 2005NATIONAL SALES REPRESENTATIVE Develop leads and conduct sales calls for a medical waste disinfection system. Utilize the Auric Sales Prospecting system to track sales opportunities.
Medical Waste of America (MWA) 2004-2005REGIONAL BUSINESS MANAGER New England, New York State Marketing and sales of mobile medical waste disposal system for New England area, Long Island, and Hudson River Valley in New York. Negotiate with agencies and legislature to achieve transportation and site licensure. Serve as customer liaison for existing clients. Designed MWA sales brochure and information packet. Designed PowerPoint presentation and electronic sales/marketing tool. Developed content for MWA website.
Resume of ROBERT A. BARROSPage 2
Sodexho Healthcare Services 1998-2003GENERAL MANAGER - St. Vincents Medical Center, Bridgeport, CT (391 Bed Acute Care Urban Hospital) Manage the Housekeeping, Landscaping, and Groundskeeping for Medical Center as well as Family Health Clinic, St. Josephs Clinic, Seton Womens Center, and seven additional offsite locations. Responsible for inventory control, service contracts, and department purchasing. Member, Medical Center Safety Committee, Patient Flow Committee, Service Excellence Committee. Exceeded Press Ganey Benchmarks versus Peer Group for Environmental Services. In top productivity percentile per Hunter Group Benchmark statistics. Reduced client budget annually since 1999 while maintaining quality. Showcase Award and Productivity Award Nominee. 1992-1998ACCOUNT OPERATIONS MANAGER - Melrose-Wakefield Hospital (250 Bed Acute Care Community Hospital) Managed the Housekeeping, Laundry, Security and Telecommunications departments for the hospital as well as for the Melrose-Wakefield Medical Associates Office, Dutton Adult Day Health Center, Health Image services and eight additional adjacent office buildings. Managed Purchased Services Contracts. Responsible for inventory control and purchasing. Reduced staff by 20% to meet hospital staffing benchmark while maintaining quality standards. Member, Environmental Safety Committee and Emergency Preparedness Committee. Mission Accomplished Winner, Customer Focus Winner, and Productivity Award Nominee.
1990-1992OPERATIONS MANAGER - Franciscan Childrens Hospital (100 Bed Rehabilitation Hospital and Day School program) Managed the Housekeeping, Laundry, and Security departments. Responsible for inventory control and purchasing. Recruited and trained staff as needed. Chaired the Hospital Recycling Committee. Presidents Challenge Award and Quality Award Winner.
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Sodexho Healthcare Services, continued
1988-1990OPERATIONS MANAGER - Union Square Nursing Center (150 Bed Nursing Home Facility) Managed the Housekeeping, Laundry, and Maintenance departments. Responsible for inventory control and purchasing. Recruited and trained staff as needed. Initiated the upgrade of existing maintenance contracts by issuing RFPs, reviewing bid proposals, and checking references.
Other locations worked at include Northeast Rehabilitation Hospital and Blair House of Tewksbury.
EDUCATION
Bachelor of Science Business Administration. Bryant University, Smithfield, RI Major Concentration: Management.
CERTIFICATIONS
Certified in Servsafe Sanitation
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