Matthew P. Ritter

PROFILE

Goal oriented leader and problem solver with over 17 years of construction experience implementing high-volume residential and commercial construction projects. A proven record of initiating and driving process improvements resulting in measurably higher productivity and increased customer satisfaction. Proactive manager with diverse experience leading cross-functional teams and building consensus throughout the organization.


PROFESSIONAL EXPERIENCE


Morningstar Properties, Inc., Matthews, NC 1/08 8/09
Project Manager
Oversaw $1.2 million expansion of storage facility on budget.
Managed $180,000 marina renovation on time and on budget.
Managed $75,000 office up fit during active business hours.
Negotiated, released and tracked contracts, change orders and lien waivers.
Ordered and installed all merchandise displays, office furniture and corporate decorations for showrooms.


Ryland Homes, Charlotte, NC 11/04 10/07
Customer Service Manager
Implemented new communication policy which reduced warranty expenditures by 17% and lowered total open service requests by 46%.
Increased training of CSRs that resulted in 24% more efficient completion of service requests.
Led Southeast Region in 2005 and 2006 in Customer Satisfaction.
Developed Southeast Region Customer Service Certification program.
Volunteered and accepted as a mentor for corporate management trainee program.


Derocher Construction, Grand Blanc, MI 7/04 11/04
Project Supervisor
Managed daily construction of a $1.5 million Hummer dealership and 7,900 square feet office building, shell only, simultaneously.
Completed two Saturn car dealership showroom updates during active business hours.


Centex Homes, Michigan division, Southfield, MI 1/03 6/04
Lead Field Manager
Promoted to oversee second community within two months of employment, including all construction, warranty, and homeowner, sales and contractor meetings.
Developed and implemented production schedule and superintendent control book for a multi-unit condominium site resulting in increasing on-time closings by 110% in four months.
Implemented a daily audit process for site staff and contractors resulting in improved customer satisfaction ratings by 80% in nine months and a reduction in the number of items requiring corrections during the sixty-day warranty appointments.








Toll Brothers, Inc., Michigan division, Farmington Hills, MI 3/00 1/03
Project Manager 1/01 1/03
Managed start-up of a 69 site luxury home community responsible for all marketing collateral, estimating, contracting, homeowner meetings, sales meetings, budgets, and weekly, monthly and quarterly reporting.
Coordinated the construction of a $1.2 million, 5,700 sq. ft. fully decorated custom model in six months, including landscaping and finished basement allowing increased traffic flow of potential buyers.
Developed detailed budgets for seven floor plans enabling options to be added while remaining under initial projected costs by 1%.
Assumed all customer service responsibility for 180 homes in completed community and increased customer weekly sign-off count by 200% in three months.
Assistant Project Manager 3/00 1/01
Managed 70 duplex condominiums and settled 52 units on time and under budget before being promoted.
Implemented same day warranty reviews and next day follow up procedures earning a third place ranking among 153 communities nationwide in customer satisfaction.


Pulte Homes of Michigan, Royal Oak, MI 8/96 3/00
General Superintendent 1/98 3/00
Closed three homes per week, 150 in 1999, managed schedule at two months ahead through daily meetings with co-workers to set goals and assure schedule adherence.
Ranked first in division in 1999 by achieving 92% customer satisfaction, 4% higher than next community.
Conducted by-monthly site safety inspections and quarterly safety meetings increasing safety rating by 17% and raising rank by three places to fourth out of eleven communities.
Selected to be a corporate field trainer for new employees.
Led a Field Quality Analyst team that developed a standardized site start-up manual allowing for accurate budgets and schedules to be set for community opening dates.



EDUCATION

Michigan State University, BS Construction Management
Oakland Community College, Construction Estimating


CERTIFICATIONS/ CLASSES

Certified State of Michigan Storm Water Management Operator
Handling Difficult Customers, Charlotte, NC
Dealing with Conflict, AMA, Atlanta, GA
Graduate of Center for Creative Leadership LDP program, Colorado Springs, CO
OSHA 10 hour Safety Certification
Delegation, AMA, Atlanta, GA


LICENSING

General Building Contractor, State of North Carolina