ROBERT M. SMITH
21845 Lyon Meadow Court Home: 248-486-4357
South Lyon, MI 48178 Cell: 248-767-0427
DISTRICT MANAGER SALES MANAGER ACCOUNT MANAGER
Highly motivated, dynamic, versatile and results-oriented District Sales Manager known for exceptional business development, strategic planning, negotiation, problem solving and client management skill sets. Superb salesperson with a proven track-record of identifying and acquiring profitable accounts, securing high dollar sales agreements, growing market share, implementing or revamping successful sales programs and significantly improving the sales performance of employers. Enthusiastic leader with a record of accomplishment in motivating employees to impress clients and surpass sales goals. Experienced in international business market penetration.
Account Management Sales Team Building Customer Relationship Management
Customer Care Strategic Planning Negotiation Relationship Development
Leadership Cost Control Revenue Generation International Business
PROFESSIONAL EXPERIENCE
ACE HARDWARE CORPORATION, Oakbrook, IL 2000 - 2008
Senior District Sales Representative
Recruited to facilitate field sales operations for Multi unit locations, $8.5M territory on behalf of this international hardware and home improvement supplier to commercial and residential clientele. Key responsibilities included employee training, complaint resolutions, field inspections, inventory management, wholesale and retail sales support, new product launches, B2B sales, marketing and trade show support.
Revamped and launched nationwide B2B sales program, establishing new direction and strategy including specific regional sales targets for B2B growth and assignment of inventory management and pricing responsibility to field sales teams. Pilot program established incremental sales growth of $1.9M from 15 selected stores in 2006.
Increased retail and wholesale sales 40% for single location throughout tenure.
Instrumental in securing product and company approvals for State of New York in 2006.
Secured profitable business relationships with Russia, Estonia and Ireland, rolling out new international corporate business plan.
Improved internal sales training initiatives by designing updated materials and integrating more interactive training experience for associates and management. New curriculum vastly improved effectiveness and overall productivity levels.
Created more efficient inventory management processes by extending dating and payment terms for special promotions, improving integrity of written off inventory and shrinkage reports and overseeing consignment inventory for grand openings of new locations.
Recipient of Eastern Division Sales Award in 2006 for achieving #1 spot for sales among division.
Received award as Top Sales Performer in 2005.
Achieved Color Your Life Award in 2005 for dcor and project management of 100+ installations.
Earned recognition as sales leader for all new sales team members and Rookie of the Year Award for Great Lakes Region in 2001.
OLEARY PAINT COMPANY, Lansing, MI 1999 - 2000
Commercial Sales Representative
Oversaw new business development and market penetration initiatives for this manufacturer and distributor of high quality architectural, commercial, and industrial paints, coatings and related equipment and supplies.
Instrumental in start up and growth of new location reaching $750K in sales during first year, 100% of predetermined sales goal.
Expanded product portfolio and customer satisfaction by establishing store as distribution point for another product line needed in market.
Continued
Robert M. Smith Resume Page 2
ICI PAINTS, Cleveland, OH 1985 - 1999
Regional Sales Manager
Charged to oversee sales for 15 domestic territories on behalf of worlds largest coatings manufacturer, number one in decorative paints and performance coatings and leading supplier of specialty chemicals. Additional responsibilities included new business development, pricing, $21M budget control, employee development, P & L management and sales program design and implementation.
Streamlined operations and established cost savings through negotiation of single source supplier 3-year contract with manufacturer. Contract promised $1M in incremental business opportunities annually
Orchestrated contract on behalf of leading retailer K-Mart supplying materials for nationwide renovation project.
Significantly reduced internal turnover of sales force by establishing team environment, standardizing processes and implementing effective and rewarding sales programs.
Spearheaded design and pilot of sales program targeting specific business segments leading to successful nationwide launch.
Earned Winners Circle Award annually from 1988 - 1999 for successfully surpassing all sales and margin goals.
Recipient of New Business Award 1988 - 1992 and 1995 - 1999 for effective identification and recruitment of new business leaders.
Recognized in 1997 as New Business Leader earning 15th spot in United States for business development initiatives, with sales exceeding $1.5M.
Won District Merit Award in 1996 as Top Sales Performer in division.
Received Mid Central Division New Business Award in 1996 for achieving #1 spot among division for new business development efforts.
EDUCATION & CERTIFICATION
Bachelor of Science Management, UNIVERSITY OF PHOENIX, Fall 2009
Certified Fire Fighter I & II, Hazardous Materials Operations Level, Medical First Responder
TRAINING & PROFESSIONAL DEVELOPMENT
Computer Skills: MS Office Suite, Internet and Intranet applications
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