1988-2013            Capitol Renovation & Supply, Inc.

President/General Manager

New Cumberland, PA

 

• Implemented a business plan and increased revenue by millions over five years for this hotel renovation company


• Involved in over 125 hotel renovation projects totaling over $200 million


• Monitored the efficiency of operations in terms of operating and production costs, earnings potential, budget controls, and trends within the industry.


• Developed and implemented sales and marketing plans, including brochure design, direct customer contact, and trade show booth design.


• Increased corporate visibility in the hospitality industry by developing corporate image, strengthening public relations and advertising efforts.


• Controlled budgeting, financial reporting, inventory cost, cash management, business plan development, financial analysis, and capital expenditures.


• Determined time frame, funding limitations, procedures, staffing requirements, and resources during each phases of the project.


• Well-versed with all aspects of business start-up from inaugurating corporate identity to product evolution, marketing and sales.


• Major strengths: design and implementation of start-up operation and project team management.


• Excelled in organizing, coordinating, and managing projects.


• Ensured project goals and objectives were accomplished in accordance with outlined priorities, time requirements, and funding conditions.


• Facilitated weekly sessions and unit meetings to assess progress and resolve problems.


• Handled multiple projects simultaneously and met all deadlines.


• Prepared cost estimates and negotiated design changes.


• Exposed to many troubleshooting and problem-solving techniques through active management of field operations and constant interaction with diverse client base.


• Managed large, multi-million dollar renovation projects within time constraints.


• Experienced in finding market openings through creativity.


• Coordinated renovations and hotel events and occupancy with hotel staff.


• Maintained a high profile with a strong "hands on" management style.


• Created detailed project plans to document and communicate project scope and constraints to client.


• Executed complete company start-up including construction, staffing, and financing.


• Established corporate structure, set up offices, hired and supervised employees.


• Managed resources needed to implement the project and maintain budgets.


• Modified time lines and work schedules according to project changes.


• Planned, organized, and controlled all projects, training meetings, and development activities.


• Initiated proposal development, compiled data from various sources and departments, and prepared final proposal.


• Coordinated consultants, architects, interior designers, contractors, and furniture purchases and deliveries.


• Continually evaluated work progress. Communicated with vendors to ensure compliance with company expectations and standards.


• Calculated manpower requirements and resource allocations for the project's duration.


• Established policies and procedures outlining the project's operation and function.


• Ensured project activities complied with company and client requirements.


• Evaluated workmanship and materials during all project phases.

  

1996-2014       Capitol Property Management

President/General Manager

New Cumberland, PA

 

• Developed real estate selection criteria, pro forma and business plans, feasibility studies, and projections for operation.


• Established budget, conceptual and final approval presentations for planning boards, design and value engineering, franchise selection and negotiation.


• Negotiated franchise agreements.


• Solicited new and existing accounts to meet/exceed revenue goals through outside sales calls, site inspections, telephone conversations, and written communications.


• Managed diverse portfolio of real estate holdings including commercial, residential, and parking surface lots in multi-tenant environments.


• Acquired, marketed, and managed real estate assets.


• Implemented cost control initiatives, and maintained lease and service contract negotiations, tenant relations, service contract administration, and life safety and security measures.


• Hired and managed real estate brokers, attorneys, and consultants to aid in the closing of acquisitions.


• Evaluated commercial and residential properties as purchase prospects for speculation.


• Developed all advertising, public relations, and promotional activities.


• Created systems for tenant credit checks, complaint resolution, and evictions.


• Prepared and negotiated commercial purchase and sale agreements.


• Prepared damage appraisals and secured negotiated repair prices with contractors.


• Created systems for rental collection records and deposited rent payments.


• Trained personnel to prepare and file small claims court actions.


• Researched properties, reviewed building demographics, and recommended leasing rates.


• Designed, developed, and implemented programs, policies and procedures ensuring all facilities and grounds were maintained in an operationally effective, clean, and safe manner in accordance with various governing entities.


• Experienced in all areas of commercial property management and leasing business.

 

 

2002-2011        Gourley & Gourley Private banking

Hospitality Project Financial Consultant

McAllen, VA

• Performed feasibility studies on potential hotel projects.


• Performed hospitality project analyses and hotel market summaries.

 

2002-2013     Ramada – A Wyndham Worldwide Franchised Property

President/General Manager

Jacksonville, NC

 

• Operated and managed hotel during start and completion of Hotel Development Project and achieved profitability in within months of operation.


• Completed $2.8m renovation and maintained national franchise flag, Best Western.


• Reorganized management structure and implemented operating policies and procedures for limited service hotel with 30 employees.


• Trained and developed team members, devised and implemented formal marketing and operational plans.


• Devised and implemented annual marketing, financial, and capital improvement programs.


• Formulated and deployed transient/group inventory restrictions and pricing strategies to maximize revenue from a rate and occupancy perspective.


• Analyzed and reviewed business processes, identified areas for improvement relating to quality management.


• Developed rates and group ceilings.


• Reviewed weekly (14-day) and monthly occupancy and revenue forecasts (30-60-90).


• Reviewed End of the Month reports.


• Prepared annual budget and Strategic Sales Plan.


• Planned, developed, and implemented programs to enhance workplace incentives and decrease staff turnover.


• Created training programs for all departments.


• Developed cost containment program.


• Developed forecasting, price strategies and inventory control.


• Acquired property with 22 out of 124 rooms in operation at time of acquisition.  Renovated property to meet Best Western product improvement plan


• Managed group block activity.


• Monitored Central Reservation System and Global Distribution Systems.


• Supervised and trained Reservations Department.


• Coordinated Daily Revenue and Weekly Sales and Staff meeting.


• Organized and evaluated office procedures to ensure an effective and efficient flow of work.


• Monitored work-in-progress and reassigned staff as needed.


• Monitored front desk staff to ensure quality customer service.


• Supervised office personnel ensuring all duties were performed accurately and timely.


• Supervised all personnel to ensure that workflow met high company standards.


• Stayed informed of all federal and state regulations that affect the company and employees.


• Analyzed workload and assigned staff accordingly.


• Coordinated Tour and Travel groups from start to finish.


• Coordinated room status with Front Desk and Custodial Department.

 

2004-2009       Capitol Character Foundation, Inc.

      Founder and President

      Harrisburg, PA

 

• Founded this non-profit organization devoted to bringing smiles and fun to regional children confined to extended hospital stays.


• Organized and participated in monthly visits to local hospitals.


• Planned and coordinated an annual Valentine's Day Ball to raise fund

 

2004-2012       Four Points by Sheraton – A Starwood Hotels Franchised Property

President/General Manager

Lexington, KY

 

• Operated and managed hotel during start and completion of Hotel Development Project and achieved profitability in second month of operation.


• Completed $3.4 million renovation and obtained national franchise flag, Four Points by Sheraton


• Trained and developed team members, devised and implemented formal marketing and operational plans.


• Devised and implemented annual marketing, financial, and capital improvement programs.


• Formulated and deployed transient/group inventory restrictions and pricing strategies to maximize revenue from a rate and occupancy perspective.


• Analyzed and reviewed business processes, identified areas for improvement relating to quality management.


• Developed rates and group ceilings.


• Prepared weekly (14-day) and monthly occupancy and revenue forecasts (30-60-90).


• Prepared End of the Month reports.


• Prepared annual budget and Strategic Sales Plan.


• Planned, developed, and implemented programs to enhance workplace incentives and decrease employee turnover


• Created training programs for all departments.


• Developed job costing, cost containment program and budgeting processes.


• Developed forecasting, price strategies and inventory control.


• Managed group block activity.


• Monitored Central Reservation System and Global Distribution Systems.


• Supervised and trained Reservations Department.


• Coordinated Daily Revenue/OPS and Weekly Sales and Staff meeting.


• Organized and evaluated office procedures to ensure an effective and efficient flow of work.


• Monitored work-in-progress and reassigned staff as needed.


• Monitored front desk staff to ensure quality customer service.


• Supervised office personnel ensuring all duties were performed accurately and timely.


• Supervised all personnel to ensure that workflow met high company standards.


• Stayed informed of all federal and state regulations that affect the company and employees.


• Analyzed workload and assigned staff accordingly.


• Coordinated Tour and Travel groups from start to finish.


• Coordinated room status with Front Desk and Custodial Department.


• Coordinated group, VIP, and unusual reservation requirements with Operations Department and desk clerks.


• Successfully managed the property through the single largest Equestrian event ever held in the United States, World Equestrian Games in 2010

 

2007-2012            Capitol Entertainment Group/Spice Restaurant

President/CEO

Harrisburg, PA

 

• Owned and operated Spice Restaurant at “The Heart of Restaurant Row” in downtown Harrisburg, PA.


• Completed a $450,000 renovation in order to reposition this restaurant in the market.


• Implemented new food and beverage menus.


• Trained and developed a new management team and staff.


• Developed an extensive marketing campaign.


• Repositioned the restaurant into a modern “South Beach” open-air theme.


• Completed an extensive rewiring of lights and sound systems.


• Generated a monthly profit in only our second full month of operation.