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| Name : |
Construction Operations |
| Industry Type : |
General Contractors - Managers |
| City & State : |
Morris Plains,
NJ
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| Job Title |
President/Owner/General Manager
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| Relocation Preferences : |
Do not want to relocate
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| Objective : |
Objective: Seeking a position in senior-level operations management.
SUMMARY OF QUALIFICATIONS
Proactive, astute professional with 19 years of expertise designing and executing operational processes and procedures that streamline workflow, increase productivity, cut company costs and boost bottom line profits.
Key expertise includes:
Strategic & Tactical PlanningOperations ManagementRelationship Management
Sales & Marketing Innovations Staff Training & Supervision Business Development
Financial Analysis & Forecasting Financial & Budget Administration Account Management
Cost Reduction Initiatives Project Management Vendor & Client Negotiations
Profit Growth Strategies Labor & Employment Relations Conflict & Problem Resolution
Policy & Procedure Development Regulatory Compliance Customer Satisfaction
PROFESSIONAL BACKGROUND
PRESIDENT/FOUNDER/OPERATIONS MANAGER, Gemstar Painting Contractors, Inc., Mendham, NJ 1993 Present
Own and operate full-service commercial and residential painting contracting company servicing businesses and homeowners throughout Northern and Central New Jersey. Establish company goals and direct all aspects of operations including marketing, sales, business development, financial management, personnel management, tax reporting, payroll, contract bidding, project execution, and customer service.
Exceptional written and verbal communication skills, ability to clearly delegate responsibilities to crews, and build strong, long-lasting relationships with customers through hands-on involvement from initial client consultations through quality assurance.
NOTEWORTHY ACHIEVEMENTS:
Launched successful commercial/residential painting contracting company directly out of college, developing business from inception to current status of 7-figure annual sales, 2500+ accounts, and 20 employees19 years running.
Successful in maintaining and growing business during economic downturn by utilizing commercial construction project databases, offering expanded service menu, and partnering with contractors in different trades.
Generate 95% of new business through word-of-mouth referral as result of maintaining high quality of service.
Transform 80% of prospective leads into satisfied customers, a high number for construction industry.
Effective in retaining employees for lengthy periodsupwards of 15 yearsin field known for high turnover.
MARKETING, SALES, & BUSINESS DEVELOPMENT
Manage analysis, planning, research and development of company objectives and strategic plans in order to achieve business opportunities, growth and profitability.
Direct all planning and execution of marketing and advertising initiatives, utilizing competitor strategy research, consumer market research and multiple media and referral strategies.
Promote company through industry trade and community associations including Painting and Decorating Contractors of America (PDCA) and Better Business Bureau (BBB).
FINANCIAL, BUDGETARY, & ACCOUNTING MANAGEMENT
Consistently increase profits by developing financial objectives and budgets based on analysis of reports summarizing and forecasting business activity and financial position in areas of income, expenses, and earnings.
Generate reports with data on cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to business operations.
Compute, prepare, submit, and track statements and invoices to customers; verify, allocate, and post details of business transactions to accounts in Quickbooks; and reconcile and balance accounts.
ADMINISTRATIVE & PERSONNEL MANAGEMENT
Directly supervise three managers and manage staff of 18, leading all activities relating to staffing, employee education and training, management development and salary/wage administration.
Plan, develop, and implement all company policies and procedures to ensure smooth and efficient operations.
Plan and conduct new employee orientations to promote teambuilding, engagement, and buy-in with company goals.
Hire and train employees, evaluate performance and initiate promotions and disciplinary action.
Ensure compliance with federal, state, and municipal agencies by interpreting and clarifying relevant laws.
PROJECT MANAGEMENT
Effectively manage multiple projects concurrently through ongoing communication with customers, vendors and staff.
Manage average of 20 projects monthly, consistently meeting or exceeding time and budget constraints for each.
Secure construction project contracts, performing cost analysis in determining project requirements; directing all planning, coordination and execution; and communicating with field managers to review goals and manage progress.
CUSTOMER RELATIONSHIP MANAGEMENT
Cultivate strong working relationships with customers by actively listening to their needs and goals, providing assistance in best application of services, and answering all service-related questions.
Create and administrate customer relationship management database, using ACT database management system to organize and store data.
EDUCATION & CREDENTIALS
B.A. IN ECONOMICS, Pennsylvania State University, University Park, PA
Dual Citizenship USA / Great Britain
Technical proficiencies include: MS Office Suite, Quickbooks, and Sage ACT! CRM software
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| Resume : |
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| Personal Website Link |
Visit Personal Website |
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