application/x-httpd-php executiveresumesdetails.php HTML document text Albert Dower

Name : Albert Dower
Industry Type : Mr
City & State : Columbia, IL
Job Title
Relocation Preferences : Energy Producers- Developers
Objective :
Resume :  
Albert Dower

401 East Cherry StreetMobile 314.775.8199
Columbia, IL 62236aedower[at]

Seeking a career opportunity in the Nuclear Power Industry to apply my background of diverse technical and management experience. Particularly interested in returning to the nuclear power plant construction environment. I possess 23 years of Quality Assurance experience (19 Nuclear and 4 Aerospace). Seven years of project management experience with proven supervisory skills, excelling in client and interpersonal relations. A history of successfully managing technical projects with a focus on schedule and budget.


Assistant Manager - ABP Aventura 4/06 11/09, Golf Galaxy 3/05 4/06
After moving to St. Louis and looking to decrease my amount of travel (previously 100%), I changed fields and pursued sales/management in golf equipment and ergonomic furniture.
Independent Consultant 4/01- 3/05
Consultant to small and midsize businesses for determining website and software needs, evaluating vendor presentations and proposals, identifying cost effective solutions and tracking vendor progress and cost.

A member of Customer Relationship Solutions at GE Capital Consulting/PSINet Consulting 4/98-3/01
Senior Client Consultant/Project Manager on field assignment at GE Capital Credit Card Services in Stamford, CT. Acted as the Customer Service IT Lead on a Customer Relationship Management (CRM) software installation. This effort supported a project creating a new workstation for Card Services call center customer service representatives at multiple locations. Roles and responsibilities during this project included:

Interface with business analysts, management and vendors
Overall IT support for the Customer Service Department
Design consultant

Senior Client Consultant on field assignment at First Data Corporation, a financial services company in Boston, MA. Team member of design group developing a new release of CRM software (utilizing Pegasystems) for a Mutual Fund call center. While in this consulting position at First Data Corporation, duties included:

Configuration/coding of workflows to client technical specifications
Menu design
Ensuring workflows met business requirements
Interfaced workflows with backend mainframe system

Project Manager on field assignment, managed the installation and configuration of CRM (Pegasystems) software at a financial institution. Responsibilities during the assignment with GE Financial Assurance (formerly First Colony Life of Virginia) as a Project Manager included:

Responsible for project progress and status reports
Management of project resources - client and consultant personnel
Interface with business representatives
Y2K compliance of Pegasystem software and configurations
Integrating Pegasystem workflows with the FileNet imaging system
Assuring workflows reflect business practices and needs

A member of NES (formerly Nuclear Energy Services) Consulting 9/91-4/98
As a Client Consultant/Workflow Architect with NES, a utility engineering consulting company, assigned to the to the Central Vermont Public Service (CVPS) Pegasystems Project. This Pegasystem installation is the first implementation in an electric utility call center environment. Responsibilities included:

Met with business clients to identify current and reengineered business processes
Utilized PegaREACH and PegaVIEW Ace to perform menu development and configuration of workflow rules based on the clients business practices.
Documentation and mapping of workflow processes using Visio


QA Project Manager Connecticut Yankee, Millstone 2 & 3, NES 1991-97
I was responsible for managing a Q-List and Bills of Material project for Northeast Utilities. This project involved hiring and staffing a team of engineers and technicians to perform a comprehensive review and verification of plant equipment and configuration, reviewing all applicable drawings and identifying discrepancies, building a data base of QA component classifications, contacting vendors to identify spare parts and recommending stocking levels. Ensured compliance with contractual requirements and acted as communication liaison between the NES corporate office and the client.

QA Specialist Savannah River Project, Gilbert Commonwealth Engineering 1989-91
At this Department of Energy site I performed program and procedure development for the Spare Parts Engineering Evaluation Program. Reviewed work control packages for compliance to site procedures and QA criteria. Developed inspection plans and performed field verification of maintenance and plant modification activities.

QA Engineer Wisconsin Electric- NEC 1986-89
Assigned to the corporate QA department in Milwaukee developing a Q-List for the Point Beach Nuclear Power Facility. This entailed assigning a quality classification to all plant components after review of drawings, licensing documents (FSAR, Tech Specs) and other commitments.

Participated as a member of an audit team performing an SSFI Audit at the 3 Mile Island Nuclear Facility. During this audit I was responsible for assuring mechanical equipment/system was consistent with original design basis . Performed system walkdowns, reviewed design changes and system performance parameters.

QA Inspector/AnalystPerry NPP Comstock Engineering, Seabrook & Beaver Valley Unit II UESC 1984-86
During this time I worked in various QA departments performing field verification and document review for area package development and turnover in support of startup activities. This included review of inspection reports, drawings, and resolution of document discrepancies.

QA Engineer Seabrook NPP, United Engineers & Constructors 1983-84
Performed surveillances and audits of site engineering and construction activities for compliance to site procedures, 10 CFR-50 App B and other licensing commitments. I was responsible for responding to NRC audit findings (Blue Sheets) identifying root causes and corrective action plans. Member of the procedure review board where I participated in the revision of site procedures to ensure compliance with the QA program.

QA Analyst Indian Point 3 NPP, UTL 1982-83
Performed field verifications and vendor surveillance activities during an extended steam generator sleeving outage.

QA Inspector Fairchild Republic, 1978-82
Performed electrical and mechanical inspections on all phases of aircraft production from subassemblies to final line signoffs. Worked on the Boeing 747 (subcontract) and Air Force A-10 Thunderbolt II programs.


Software: PegaSYSTEMS, PegaREACH
and PegaVIEW Ace, Microsoft Office Suite, MS Project, Outlook, GroupWise, Corel WordPerfect Suite, Visio, Lotus Smart Suite.
Techniques: Engagement/Life Cycle Project Management Methodologies, Project Planning, Business Analysis, Meeting Facilitation, Training


Business Administration, Parks College of St. Louis University

Certified Level II Electrical & Mechanical Inspector per ANSI N45.2.6
ASQ Courses: Statistical Quality Control (QC-1), Total Quality System (QC-3)

Pegasystems certified Workflow Architect
Implementing Kana eService (Silknet)
Extending Kana eService

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