Sandra Storm
Highlights: * Works well in high pressure environment, capable of multiple projects. * Well organized, efficient, self motivated and assertive. * Quickly learn and apply procedures and methods. * Major strengths in planning, problem solving and communication. * Demonstrated record of high performance standards. * Demonstrated ability to consistently meet deadlines.
Experience: * Lead Dispatcher * Wrote, designed and produced Dispatch and Safety Manuals. * Explained company policies and enforced safety regulations. * Analyzed and assisted workers in resolving problems. * Supervised and coordinated activities of dispatchers. * Worked charitable organizations in Tucson. * Studies production schedules and estimated requirements for completion of job assignments. * Trained and managed and achieved significant improvements in productivity. * Trained new dispatchers. * Suggested improvements and changes in working conditions and equipment use to increase efficiency. * Successfully managed a team of 15 dispatchers. * Recommended and initiated personnel actions, such as promotions, transfers, discharges and disciplinary measures. * Attended workshop and classes to constantly improve my quality and dedication. * Helped prepare and plan focus groups for the East Bay California markets for the field technicians and dispatchers. * Supervised and managed team meetings and follow up with employees for evaluations.
Page 2 Customer Service: * Took orders for cable installations and repairs. * Prepared special order worksheets. * Kept records of services in progress. * Kept records of customer related issues, followed up with customers as well as the technicians and Supervisors to insure quality and dedication. * Answered customers phone and mail inquiries. * Resolved customer complaints and requests for refunds, exchanges and adjustments.
Dispatcher: * Dispatched customer service work orders to install and repair cable. * Reviewed work orders and complaints from customers. * Wrote designed and produced a Maintenance Manuel for system outages.
Employment: Comcast Cable Dispatcher Tucson AZ 01/04 - 03/10
Lead Dispatcher 05/01 01/04
Dispatcher 06/94 - 05/01
Customer Service Representative 03/90 - 05/94
Education: Skyline College General Studies Pacifica Ca
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