Name : jmcena29
Industry Type : Related Professions
City & State : Swampscott, MA
Job Title Independent Consultant
Relocation Preferences : Boston Metro
Objective : To join a company where I can contribute significantly to its success by leveraging my ability to manage both business and technology resources; through my skills in cross functional collaboration and leadership; and my focus on delivering superior client satisfaction.
Resume :  
PROFESSIONAL PROFILE
A Project Management professional with over fifteen years of professional experience and a versatile skill set including both hands on and management knowledge and a strong attention to detail.
Experienced project manager who has successfully led large project teams from requirements-gathering through to implementation and support.
Dedicated, self-motivated achiever who is committed to success and adept at juggling multiple tasks in a high-pressured environment.
Solid communicator with excellent team building skills and an outstanding problem solver focused on finding solutions that solve real business problems and produce measurable business value.
US Air Force veteran, having served on active duty as a commissioned officer responsible for service wide human resources strategy, budgeting, and planning.

PROFESSIONAL EXPERIENCE
Independent Technology Consultant 2009 - Present
Self Employed, Swampscott MA

Provide technical strategy and implementation support for small businesses and non profit organizations

Designed and implemented complete office network and centralized backup solution for an art services firm. Identified and implemented key hardware upgrades to extend the usable life of technology investments.
Migrated database of membership and giving records for a North Shores based non-profit organization. Enabled network access and integration with Quick Books.
Implemented OpenSource Network Attached Storage (NAS) Solution for a bookkeeping firm, providing data encryption and ensuring full compliance with Massachusettss newly enacted Privacy Laws

Director of Operations 2008 - 2009
iCorps Technologies, Boston MA

As iCorpss chief operating officer, lead a team of 27 consultants generating over $6.5 million in consulting revenues and ensuring high quality service delivery and superior client satisfaction. Directed corporate purchasing and network operations center to provide a full range of support to over 300 clients. Reported directly to CEO.

Streamlined core operating processes to ensure high quality, low cost service delivery and maintain profitable revenue sources.
Analyzed client base, and identified unprofitable clients and recommended an altered service delivery model to incent clients to purchase additional services
Reduced average time to begin providing full operational services to clients from 56 days to 4 days, generating an additional 1.7 months of recurring revenue from each new client.
Collaborated with account and consulting teams to identify additional revenue opportunities and develop strategies for generating client commitments
Developed and implemented companywide policies for project and scope management to eliminate project overruns and lost revenues. Increased project based revenue by 20% while maintaining and increasing client satisfaction.

Director, Project Management 2004 - 2007
Symantec Corporation, Cambridge MA

Symantec Corp. acquired [at]stake in the fall of 2004. Led IT integration team through a complicated transition. Expanded [at]stakes legacy infrastructure to become the dedicated technology platform for Symantecs Global Consulting Services. Absorbed all legacy Symantec consulting users into the new, global consulting network.

Led the implementation of several critical business systems designed to unify operations for over 800 consultants from numerous acquired companies, all focused on creating a single, rationalized Global Consulting Service
Oversaw the development and implementation of a global initiative to catalog the skills of consultants from each acquired company, creating a master skills database of over 1,700 individual technical skills. Provided a more complete understanding of the collective capabilities of the Global Consulting Services.
Increased consultant satisfaction and morale and reduced turnover significantly by ensuring that each consultant received an individualized career plan tailored to skills and chosen career path.
Managed the implementation of a critical business program to eliminate paper timesheets for all consultants and increase accuracy of revenue forecasting and recognition. Coordinated with all global business units and legal departments, ensuring the solution met a variety of global business and legal requirements. Directed all corporate communications to internal and external affected stakeholders.

Vice President Information Technology 2003 - 2004
[at]stake, Inc. Cambridge MA

Served as [at]stakes chief information officer, providing executive leadership for all aspects of [at]stakes core business applications and technology infrastructure. Established technology vision, strategy, policy, capital plans, business cases, budgets, and performance metrics. Responsible for information security, application development, infrastructure and user support. Key member of corporate leadership team, reported directly to CEO.

Transformed IT organization by implementing a strategic program for improvement and creating a platform for growth. Identified specific goals, actions, and criteria for tracking progress. Won support of the strategy from the CEO, CFO, and peer executives.
Dramatically increased ITs credibility through aggressive follow through on the IT Strategy, careful rebuilding of the technology team, and initiating an active dialog with executives, users, customers, and vendors about requirements, plans, issues, and delivery progress.
Delivered measurable business value with the implementation of electronic direct marketing application to support a campaign for [at]stakes product line. Led to an immediate 50% increase in product revenue.
Increased overall productivity by providing secured remote access for over 100 traveling consultants via secured gateways utilizing a private key infrastructure, sophisticated intrusion detection tools and extensive access controls shielding network segments based on individual privileges.
Considerably increased technology infrastructure availability by replacing underperforming business systems and by instituting companys first monitoring and alarm solution to ensure network operation center functions were fully monitored, problems were identified and escalated quickly, and corrective actions were taken in a timely fashion.

Director Infrastructure Operations 2002 2003
Cross Country Automotive Services, Medford, MA

Responsible for securing and delivering core voice and data infrastructure services supporting 1,000+ seat call center and handling over 65 million minutes of voice traffic annually. Controlled a multi-million annual operating budget with responsibility for all contract negotiations, purchasing, and vendor relations. Reported directly to CIO

Improved overall efficiency of the technology infrastructure by aggressively reducing costs while simultaneously increasing the quality and reliability of services provided.
Reduced operating costs by over $2.4 million annually by negotiating a master agreement with a major telecommunications carrier and by completing outsourcing deals for support and management of non-core systems. Additionally, secured return of over $620K from carriers for previous over-billing.
Reversed long standing downward trend in key technology operations metrics including network availability improved from 94% to 99.9+%; average age of application support requests reduced from 157 days to 25 days; and support first contact resolution improved from under 10% to 50%.
Responsible for the technology operations and maintenance of three call centers, utilizing three Avaya DefinityG3R switches, Call Management Software, InterVoice Brite IVRUs, and CTI servers. The Cisco based data network supports Windows 2000, Unix, and Linux servers, Oracle 8i databases, and EMC Symmetric storage technologies.

Managing Principal 2001 2002
TechNav Consulting LLC, Swampscott, MA

Total responsibility for profitability and operations of this business and technology-consulting firm. Established business strategy, sales strategy and market offerings. Delivered technology strategies and implementations.
Interim CEO and CIO of online retailer and delivery service: Developed core strategies and business plan; Negotiated $10 million strategic channel partnerships with major international retailers; Identified critical business applications, technology infrastructure and costs for achieving business objectives.
Served as Chief Information Officer for noted sales consulting firm: Selected and implemented workforce collaboration tools that enabled the firm to grow over 30%.


Director, Global Technology Operations1999 2001
Sapient Corporation, Cambridge, Massachusetts

Complete responsibility for global delivery of technology infrastructure and services for this premier technology consulting firm. Set direction for the data and voice networks architecture, standards, operations, maintenance, and operational processes. Directly responsible for corporate information security. Controlled a $25 million annual budget with responsibility for all IT operating statements, contract negotiations, purchasing, and vendor management. Reported directly to CIO.

Led a team of 82 technology professionals on 4 continents supporting over 3,400 global users at a 50+% annual growth rate. Expanded enterprise infrastructure from 9 domestic/1 international sites to 20 domestic/9 international sites in an 18-month period, integrating 4 acquisitions and one international JV.
Instituted the companys first structured analysis of new capital spending by creating a business case model that evaluated expected business value and common financial analysis metrics such as ROI, IRR, and NPV.
Turned around failing customer support team, improved user satisfaction from 1.5 to 5 on scale of 5.
Significantly improved network stability by upgrading entire WAN/LAN backbone with a state of the art, Cisco based network running ATM, frame relay, and VPN protocols. Increased flexibility of the network by building the capability to support voice and video business applications.
Responsible for the operations and maintenance of 3 primary and 27 secondary data centers, operating over 300 networked servers, running Windows, Novell, Unix, and Macintosh operating systems.

Business Consultant and Project Manager 1996 1999
Sapient Corporation, Cambridge, Massachusetts

Responsible for client delivery primarily in the Financial Services, Energy and Government Sectors, leveraging my leadership and collaboration abilities in order to drive client satisfaction in a fixed time/fixed price delivery model.

Supported a variety of clients in the development of business requirements, technical designs and technology implementations, all designed to drive meaningful business solutions and generate increased revenues for them.
Directed team that defined strategies for transforming the use of information technology at American Century Investments. Consulted directly with their Chief Technology Officer on IT best practices, methodologies, organization, technologies, and standards. Investigated all aspects of their technology activities, recommending both strategic and tactical actions. Consequently, this firm was able to deploy an on-line brokerage service while fully leveraging legacy technologies:
Headed team that worked with Sallie Mae senior executives to define and clarify business objectives for increasing their ability to directly originate student loans, and to simplify the loan process for borrowers, lenders, schools, and guarantors. Assisted in the establishment of business criteria for evaluating and selecting most promising ideas. Resulted in the implementation of the first online student loan portal.
Managed $7 million implementation of a first of its kind retail energy system for the Williams Companies, the nations largest natural gas distributor. The system included sales, marketing, customer initiation, natural gas network operations, billing and customer care functionality
Led engagement to help the US Marine Corp strategically rethink its approach to logistics and supply chain management and to modernize its approach to supporting forces more in line with realities of 21st century missions. Worked with the USMC Deputy Commandant for Installation and Logistics and Marine Corp logistics professionals of all ranks to develop a future-state concept of operations for supply-chain management as well as to define strategy, business process, information technology, and change-management requirements for implementing their vision.

TECHNOLOGY KNOWLEDGE

VMWARE, ORACLE 11i, MYSQL, SQLSERVER, LINUX, BSD, SOLARIS, ACTIVE DIRECTORY, WINDOWS VISTA/XP/2000/NT/98, BES, MS ACCESS, MS EXCEL, MS PROJECT, MS POWERPOINT, MS WORD, MS VISIO, MS EXCHANGE, SHAREPOINT, CHAT, LOTUS NOTES, MAILMARSHAL, MS OUTLOOK, CISCO, TCP/IP, LAN, WAN, INTRUSTION DETECTION, IPTABLES, CHECKPOINT, AVAYA DEFINITY G3R/COMMUNICATIONS MANAGER, CALL MANAGEMENT SOFTWARE INTERVOICE BRITE IVR, CTI, REMEDY, KAYAKO, ITCONTROL, FREENAS, CRASHPLAN, BACKJACK

EDUCATION
Worcester Polytechnic InstituteB.S., Management
Johns Hopkins UniversityOrganizational Development
US Air Force Squadron Officers SchoolLeadership and Communications





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