Dawn C. Duffy 1426 Oakglen Street Pittsburgh, PA 15204 412-537-7597 dduffy511[at]gmail.com
Objective
Innovative sales professional with experience in various markets and customer bases seeking to join an advancement team focused on growth potential and cultivation of relationships. Meets and exceeds sales goals through consistent customer relationship development, incremental sales strategies and decisive planning with sales team and management.
Qualifications
October 2009 June 2010 Legacy Remodeling Inc. Pittsburgh, PA Certified Design Consultant Basements and Kitchens I traveled to customers homes, took precise measurements of the basement, kitchen, or attic to create a floor plan. I utilized my creativity to create a design plan that met all of the customers needs and wants. My primary duties were to create interest in the Owens Corning Basement Finishing System, Atticat, as well as kitchens. I would also address clients questions and concerns. I demonstrated the products and advised clients on how using these products can be the best solution for finishing the kitchen or basement areas of their home. I spent much of my time traveling to and visiting with prospective buyers and current clients.
June 2006 October 2009 Guardian Protection Services Warrendale, PA Sales Administrator - Builder Sales Division My primary focus in this position is to provide administrative support to the Vice President of Builder Sales and multiple Sales Consultants while working in a fast paced, high energy environment. In addition to the traditional administrative responsibilities, I enhance department reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. I use my time-management skills to respond to regularly occurring requests for information and make appropriate judgments on requests that may not be within my scope of authority. My focus is placed on organizing and expediting tasks, while proactively initiating new ideas and process systems that may elevate quality of service to customers. This position requires a high level of flexibility and tolerance for changing priorities as they occur. I am very successful at operating efficiently and productively, and I have the ability to work well both independently and as part of a team. My sales background is especially helpful in dealing with the sales aspect of the business.
September 2005 - July 2006 Cavanaugh Marketing Network Pittsburgh, PA Marketing Coordinator I was responsible for tracking Marketing activities completed by using various vendor relations, from bid award to completion. Provided support for promotional product fulfillment process, tradeshow activities, market research projects and sales incentive programs. I maintained various company websites for our clients. Fulfilled inventoried item requests. Maintained files for my clients, both electronic and paper, by project, vendor, and dates. Used my skills and creativity to find out what my clients wanted to accomplish with their promotional materials and suggest ways to meet and exceed their expectations. I often worked through high pressure to meet deadlines for clients.
December 2003 - December 2005 Davids Bridal Robinson Township, PA Bridal Consultant Used my relationship-building skills to find out as much about the bride and her wedding and advise on dresses for the bride and her attendants. I suggested colors, fabrics, and styles for dresses. I would also help choose suits for the groom and other male members of the wedding party. I utilized my passion for working with brides to make their day truly special. You will work with our wedding services business partners and assist the bride as she goes forward with the planning of her wedding. This position required excellent organization and communications skills and the willingness to build a reputation through excellent service and referrals. I obtained the ability to prioritize multiple tasks, while exceeding my sales goals. I built relationships with brides through consistent communication throughout the entire life of the event.
February 1998 - March 2003 TCI (Now Comcast) Pittsburgh, PA Inside Sales Representative In this position, I helped to generate new and repeat sales by providing product and technical information in a timely manner. I would do this by determining customer requirements and expectations in order to recommend specific products and solutions for their television, computer and telephone. I attempted to up-sell by suggesting alternate products based on cost, availability or specifications. I was required to accurately processed customer transactions such as orders, packages and pricing. Scheduled appointments for our installers based on customer availability. Proactively presented items needed by customers to increase customer satisfaction and improve transaction profitability. Increased sales and average order size by means of cross-selling, up- selling, add-on sales and offering promotional sale items. Educated customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. I remained current on consumer preferences, by attending sales meetings and from various channel representatives. I also trained new employees on sales techniques, as well as computer skills.
Education
Robert Morris University June 1996 Bachelor of Science in Business Administration Concentration: Marketing and Management
Awards and Honors
2010 - $100,000 Producer for exceeding $100,000 in sales during the month of January 2004 - Presidents Club - Exceeded $250,000 in sales during first year in business 1998 - 2003 - Bronze Award for Highest Digital Sell-In 1996 - Order of Omega Inductee 1996 - Cameron Coca Cola Senior Leadership Award 2010 - Certified Handler - Therapy Dogs International
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