20264 HARRIS RD 636-358-6306 256-232-0973
ATHENS, AL 35614 blainedace[at]yahoo.com
DANELLE HENRY
Objective Highly competitive, self-starter who is organized, disciplined, and goal oriented, with a strong drive to succeed. Excellent communication skills and ability to work with people of diverse backgrounds. Listen to determine needs of customers and clients before offering a solution. Maintain excellent written and oral skills and problem resolution abilities. Capable of quickly establishing a rapport with clients. Resourceful, committed and welcome to the challenge of solving problems and satisfying customer needs.
Summary of September 2009 to Present RBC Bank
Qualification Relationship Banker
Customer Relations
Proactive Financial Advise
Sales & Tele-consulting
New Accounts
Loan Precessing/Home Equity/Lines of Credit/Car & Personal
Account Maintenance
July 2008 to September 2009 Reliance Bank
Head Teller
Provide customer service
Providing IRS with Cash Transaction Reports
Teller Operations
Vault Operations, ordering and shipping cash to Federal Reserve and to other branch locations.
May, 2007 to June 2008 Bank of Washington
Personal Banker
Provide Customer Service
Open all new accounts, including checking, savings, trusts, IRAs, & CDs with extensive IRA training and Account Titling training.
Maintenance on ATM & Debit Cards
Bookkeeping on new accounts
Maintenance on ITI System, Star System, & Premier (Platform)
Checking reports on all accounts to follow up on any new updates to system
Reviewing all new accounts by 3 other branches to follow up on maintenance
Work with Deluxe Pro to handle all check orders and check supplies
Provide assistance to 3 other branches to set all accounts correctly
Set up Business resolutions for business account
September 30, 2005 to April 25, 2007 Accounting Professionals, Ltd.
Administrative Assistant
Provided administrative support to the Owner/Senior Accountant.
Direct contact with Internal Revenue Service and State of Missouri
regarding income tax disputes.
Direct business relations with clients regarding tax and business issues. Problem resolution.
Filing necessary documents to set up Limited Liability Companies and Corporations with the IRS, State of Missouri, MO Department of Revenue, and Employment Security. Follow-up on all business start-up documents filed.
Internet proficient research concerning tax laws, business regulations, and out-of-state regulations in other parts of the country.
Plan and coordinate business luncheons and organize details of special events, travel arrangements, and itineraries.
Spreadsheets on EXCEL to organize business lists, taxes filed and not filed, 6-month extensions, necessary documents for accounting purposes.
Upon request, official business letters with necessary accounting information for banks, mortgage companies, and financial advisors.
Remaining a constant relationship with clients and potential clients.
Professional Bank of Sullivan December 2003-September 2005
Experience Assistant Teller Supervisor
All necessary bookkeeping and spreadsheets on incoming and outgoing money in the Union Branch office.
Tracking on all checks, traveler checks, cashier checks, loan disbursements, and auditing all teller drawers on a regular basis.
Tracking of all money in all vaults throughout the Union Branch office.
Excel spreadsheets for the vaults and for on and off location ATM Machines.
Scheduling the Teller staff and reporting to Branch Manager on daily activities, progress, and possible improvements.
Sales Incentive Program
Customer Service Representative
Dace Excavating, LLC 2000-2004 Owner / Operator
Education American International University 2005
Business Administration 26 credits
Completed Courses:
English Essays
Business Essentials
Microsoft Office
Marketing
Business Math
Personal Finance
International Trade
University of Missouri Extension Center 2004
Quickbooks
Four Rivers Career Center 2004
Accounting
Operating a Business
Graduate from St. Clair High School 1995
References Patti Coulter / Bank of Washington Vice-President (636) 239-7831 X3630
Amanda Carpenter / Bender, Weltman, Thomas, & Perry Co., PC (314)576-9650
Mark Denbow / Assistant Superintendent St. Clair School District (636)629-985
Diane Durham / Owner & Broker of Thundering Herd Realty (636)629-8200
Accreditations While employed at Bank of Sullivan I was promoted from lower-level Teller to Assistant Teller Supervisor in one year . I also have a Centralized Authorization File (CAF) Number to be a Power of Attorney and Declaration of Representative for the Internal Revenue Service. From 2000 to 2004 I was a business owner/partner and handled all bookkeeping and payroll. I was also employed as a Rural Carrier for the US Postal Service for five and a half years.
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