Name : Tonikaj
Industry Type : Construction Technology - Software
City & State : Euclid, Ohio
Job Title Estimator and Bidding Specialist
Relocation Preferences :
Objective : To obtain a position where my experience and knowledge can be effectively applied.
Resume :  
24941 Devoe Ave.
Euclid Ohio 44123Phone 216-780-5278
Fax 216-916-4731
E-mail theoneandonlytonika[at]
Tonika Johnson
ObjectiveTo obtain a position where my experience and knowledge can be effectively applied.
Abilities15 years of customer service.
Excellent verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Highly productive in the use of Microsoft Excel and Microsoft Word.
Excellent performance and a winning attitude.
Work experience2005-2010Ohio Preservation Service LLC.Cleveland, OH
Office Manager
Devise a positive working relationship between the client and contractor and effectively keep the communication at an excellent level, in order to receive a positive ranking level at evaluation and foreclosure work.
Implement a strategic plan to hire a competent office and work crew staff and select scheduled duties and their objectives. .
Design a cataloged system of confidential filing and balance a well maintained functioning office and inventory of the warehouse and equipment and set up accounts as needed in order to determine the capacity of the work loads and performance up to the clients standards.
Complete bidding for current and potential work and maintain four effective distribution workloads between office and client and outside work crews. Streamline the activities utilized by the work crew and maintain inventory and production.
Streamline the activities utilized by the work crew and maintain inventory and production.
Organize and maintain office structure and accounts on a monthly basis and report to the owners of the company.
Develop a schedule for all hired employees and job performance evaluations and include job descriptions.
Record the weekly and biweekly payment schedules and paycheck distributions and perform human resource functions according to those objectives.
2000-2004OfficeMax, Inc./BoiseMentor, OH
Customer Service Supervisor
Answered inbound calls in support of Customer Service Representative needs.
Performed queries in multiple databases.
Take supervisor calls and assist on contact center floor when managers are not available to work.
Answered any and all questions stores may have in regards to system and online navigation.
Periodically assist in new hire and refresher training.
Answered vendor direct shipped service inquiries sent to the delivery center in regards to customers order and complaints.
Turn in daily compliance and reports on agents assigned to specific team which ranged from 15-25 agents.

Education1996-1999Ohio State University ATIWooster, OH
Associate Of Applied Science Degree / Construction Management

ReferencesAvailable Upon Request

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