High emotional intelligence aimed at meeting customers needs.

Highly motivated to surpass quotas and attain goals.

More than 10 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, utility design issues, planning / implementing proactive procedures and systems to avoid problems with field construction crews.

Solid computer skills with excellent knowledge in Microsoft Excel, Word and Microsoft Power Point Presentation.

A team player, acknowledged as a Total Quality Customer Service Professional.

Maintain SOX compliance procedures with contract accounting and handling.

Proven ability to coach employees.
Understand importance of public relations in reaching company goals; self-motivated and energetic with strong problem solving, organizational and leadership skills.