CHRISTOPHER E. SHAULL
11432 East Hilltop Road, Parker, Colorado 80134
408.666.1943chrisshaull[at]yahoo.com

Professional Strengths
Building Science / Energy Efficiency / Storm Water / Environmental / Mold
AC/DC Low Frequency Experience

Leadership Strategic / Tactical Planning Communications Problem Resolution
Project Management Research / Analysis Employee Development / Training Q&A
Systems Engineering Process Reengineering & Implementation Data Tracking
Negotiations Fiscal Responsibility Field Testing Regulatory Compliance Safety
Client Relationship Management Team Building Policies & Procedures Remediation
Metrology Calibration Services Mechanical / Process Control Equipment Electro-Mechanical

CAREER SUMMARY

Professional Warranty Service Corporation, Chantilly, Virginia 05/2009 to Present
Manager, Customer Service

Engle Homes, Englewood, Colorado 2003 to 2009
1996 to 2000
Director of Warranty
Warranty Manager
Directed and coordinated all customer service warranty issues for sites from Colorado Springs to Fort Collins.
Authored detailed warranty, safety and mold remediation standard procedures. Researched and utilized EPA and state guidelines in the development of the companys mold remediation procedure manual.
Responsible for handling mediation and arbitration for builders and homeowners. Gathered, documented and provided defense evidence to legal staff in instances of arbitration and lawsuits.
Developed a training manual for the Warranty Department, which included a section on Corporate Policy, Division Policy and Documents.
Reviewed engineering reports and building plans to determine the most efficient means of resolving an issue. Saved the company $150K after reviewing multiple tolerance reports and making a sound alternate resolution recommendation.
Reengineered customer service process that resulted in a reduction of the average number of days to complete a service request from 34 to 16.24 days.
Developed a detailed standardized customer service procedure and employee evaluation metrics. Company earned a customer service rating of 5 out of 6 for the last two years.
Acknowledged by J.D. Power and Associates for the lowest number of warranty items per unit and for completing the highest percentage of warranty items for less than $100.
Delivered orientations to educate new customers on the functions and maintenance of their investment.
Determined that the HOA was not performing proper maintenance and was reporting warranty claims. Developed a Vertical Turnover Checklist and trained the HOA on what the warranty covered and what was considered maintenance, which lowered overall warranty expenses.

Superintendent
Assistant Superintendent
Responsible for working with engineers, inspectors and numerous municipalities to ensure that each building was completed in compliance with building codes and municipal regulations.
Responsible for completing warranty issues under budget.
Coordinated and scheduled numerous trades to ensure they remained on schedule and that each unit was built according to contract specifications. Completed 100% of units on-time.

CHRISTOPHER E. SHAULL PAGE 2
(Career Summary Contd.)

Coastal Flooring Corporation, Englewood, Colorado 2000 to 2002
Director of Operations
Performed project take offs and oversaw subcontractors for up to 40 projects simultaneously.
Trained employees and subcontractors to adhere to company, OSHA and state standards on all job sites.
Coordinated all subcontractor activities, including hiring, scheduling, directing, performance evaluation, training, invoicing and discharging upon project completion.
Assessed technician skill levels and developed training plans to upgrade capabilities.

Lewan & Associates, Denver, Colorado 1995 to 1996
Repair Technician
Provided routine scheduled maintenance on equipment.

Timberline Restoration, Aurora, Colorado 1994 to 1995
Punch Technician
Responsible for all warranty claims for several builders in the Denver area.
Delivered excellent customer service while performing unit repairs and touch-ups.

U.S. Army, Korea, Oahu, Hawaii and Fort Carson, Colorado 1987 to 1994
Production Control Officer (ALROP)

Managed Production Control, analyzed production reports, developed a detailed strategy and implemented improved procedures to reduce delinquency rate to less than 2%.
Oversaw RADIAC program that complied with DOD and NRC guidelines.
Authored a standard operating procedure recommended by the Communications-Electronics Command (CECOM) inspection team and adopted as a company standard.
Oversaw soldiers in technical and safety training.
Experienced with the calibration and repair of electronic testing equipment. I.E., frequency counters UHF/VHF, microwave, volt meters, oscilloscopes, frequency generators, torques, wrenches, dosimeters and chemical detectors.
Inspected and calibrated both new and repaired instruments to verify conformance to QC standards and process tolerances.
Controlled workflow in the calibration lab, assigned repairs to technicians, provided random checks of equipment and provided assistance to technicians.
Supervised nine staff in the repair of all communication equipment in support of all avionics equipment and ensured that productions were in compliance with Technical Standards.
Responsible for providing power generation on the Island of Tusitalla in Western Somoa.

TECHNICAL SKILLS / CERTIFICATIONS

Punchlist Manager, AppWrite, MS Word, Excel, MS Project, DOD and NRC Guidelines

PMEL, TMDE, Avionic Communication Equipment
Mold Assessment and Remediation
OSHA Construction Safety and Health
RADIAC Calibration Program
NRC Nuclear Regulatory Commission Guidelines
NIST National Institute of Standards and Technology
AC / DC Electronics, Solid State Applications, Low Frequency

CAREER SUMMARY / MILITARY EXPERIENCE

B.S., Business Administration, Northwestern Oklahoma State University, Alva, OK 1986