Professional Experience:
Mid-South Subcontractors, Inc. / Forest Park, GA May 1998 - Present
Human Resource Manager
* Developed/supervised/administered training in safety, benefits enrollment, new hire orientation, harassment, software orientation, and regulatory procedures/consultation for managers and supervisors.
* Lead/mentored payroll coordinator, safety manager, and clerical staff, improving performance. Mentored satellite office manager to be self-sufficient in basic HR operations/activities.
* Coordinated recruitment/screening/selection process with operational management. Improved talent pool by revamping recruiting processes, and creating workforce incentives for network recruiting.
* Attended annual salary reviews/increases and coordinated payroll database additions, changes and adjustments. Performed back-up payroll functions as necessary. Periodically monitored compliance with documentation of payroll/training/attendance/safety programs.
* Directed workers compensation investigation, modified duty/return-to-work/treatment oversight, primary litigation contact. Instrumental in keeping company EMR below .75 for eight straight years.
* Performed/supervised all applicable Federal and State government reporting. Trained others in OSHA/workers compensation reporting. Coordinated successful OSHA informal conference outcomes.
* Aided in developing employee relations programs. Lead open-door policy and daily contact with field and office staff to resolve benefits/employment/grievance issues and awareness. Lead or participated in disciplinary/ termination meetings. Helped initiate incentive efforts/safety bonuses.
* Wrote and lead editing committee for companys first employee and safety procedural manuals. Designed numerous forms/letters/training materials for company usage.
* Administrated H&W benefits programs. Coordinated negotiations/escalations with broker & carriers.
J.B. Hunt Transport / Forest Park, GA May 1997 - May 1998
Driver Supervisor / Yard Dispatcher
* Prioritized/managed flow of equipment and freight on and off of yard, and from customer sites.
* Conducted survey of all freight on yard, to identify lost/late/missed loads and dispatch errors. Played key role in reducing lost/missed yard freight by 20%.
* Reported/documented violations of equipment/attendance/safety policy to terminal management.
* Supervised 12-25 drivers on evening and night shift. Assisted day staff in driver evaluations, including safety/procedural/conduct issues. Coordinated driver check-out for time off/returning driver check-in.
* Advanced to fleet management position over local driver group with direct supervisory responsibility.
* Gained significant experience with freight logistics/dedicated transportation requirements.
Additional Business Experience & History:
Chick-Fil-A, Inc. / Fayetteville, GA / Shift Supervisor August 1996 - May 1997
* Lead/trained/motivated staff to meet targeted order fulfillment times. Coached/improved performance of several marginal crew members. Supervisory/scheduling responsibility for a total of 12-20.
* Handled customer service issues with first-line authority to ensure satisfaction of patrons.
Lance Marketing Design / Akron, OH / Project Manager October 1995 - June 1996
* Served as staff writer/editor/proofreader. Wrote/co-wrote 800+ sports card bios/never missed an approved deadline.
* Coordinated the efforts of design team and content team to assemble needed elements on time. Served in design review role prior to creation of final customer proofs; served as vendor contact/liaison.
Signature Rookies, Inc. / Fleetville, PA / Production Designer May 1994 - October 1995
* Served as staff writer/proofreader/editor/designer for company producing niche-market sports trading card/memorabilia products. Traveled extensively to proof product/conduct player autograph signings.
* Improved error-free rate to over 99% of bio/statistical information. Recognized for thoroughness in review process, June, 1995.
Sears, Roebuck & Co. / Scranton, PA / Sales Associate November 1992 - May 1994
* Consistently placed in the top three in sales among part-time associates.
* Cross-trained in automotive, sporting goods, and seasonal merchandise.
J. Crew Outfitters / Lynchburg, VA / Loss Prevention & Stock Keeper February 1989 - October 1992
* Cross-trained in loss prevention/stock selection/shipping/inventory control. Selected to perform stock reduction order fulfillment for publicity/fashion marketing clients and publications.
* Participated in safety committee and quality and productivity round tables. Chosen to co-lead quality round table group and present final recommendations.
* Trained several new hires in stocking/selection processes.
* Received safety award during random loss prevention inspection program.
Education/Training/Certifications:
* Bachelor of Science, Business Administration (concentration in Human Resource Management), Liberty University, Lynchburg, VA, 1992
* PHR Certification, Human Resource Certification Institute, 2007 (re-certification)
* CWCP Certification, Georgia State Board of Workers Compensation, 2008
* OSHA Construction 10-hour Certification, Associated General Contractors of America, 2003
* OSHA Construction 30-hour Certification, Associated General Contractors of America, 2004
* St. Paul/Travelers Fleet Risk Management Program, 2004
Additional Skills/Affiliations:
* Intermediate Spanish skills speaking/reading/writing/editing and knowledge of culture
* Microsoft Word, Excel, Publisher, Power Point
* CCH/Knowledge Point HR Suite and Spectrum HR
* Foundation Accounting System
* Member, Society for Human Resources Management
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