KIM BARWICK

CUSTOMER SERVICE PROFESSIONAL


More than 30 years successful experience in installing and maintaining building controls

and systems in commercial buildings with recognized strengths in account maintenance,

problem-solving and trouble-shooting, sales/engineering staff support, and a leader in

emerging technologies. Skilled at evaluating complex issues by utilizing system observations

and reports and creating effective solutions.




Strengths and Expertise:
* Technical Team Management.
* Complex Technical Troubleshooting.
* Requested by Customers
* Inventory Control
* Software Development
* Operations Management
* Project Cost Control
* Solid Computer Skills Including Microsoft Office, AutoCAD, Visio.
* Deep industry-wide training and experience on controls, building automation, facility and

energy management systems with multiple manufactures.



PROFESSIONAL EXPERIENCE


CONVERGINT TECHNOGIES LLC (2002-2010)
Sr. Customer Support Specialist.

* Lead programmer. Responsible for programming standards. Developed programming for terminal

units to aid in checkout without any additional equipment, making it self contained.

Provided support for customers and technicians. Mentored newer technicians. Helped develop

programming for complex systems.
* Installation team leader. Installation, troubleshooting and commissioning of building

controls, facilities management systems and building automation systems. Designed,

programmed and installed Convergints first large school district upgrade project, combining

and upgrading 5 older separate building automation systems (Alerton Ibex), into one

district-wide networked Bacnet system, meeting a difficult customers expectations. Analyzed

a recent customers HW plant with trends and equipment measurements which lead to a complete

rebalancing of system and the customers satisfaction.
* Responsible for customer training. Selected to train associate dealers entire technical

staff for Alerton BACtalk certification after hours for 8 weeks.
* Alerton Certified BACnet Engineer.



Kim BarwickPAGE 2

AUTOMATIC BUILDING CONTROLS(1989 -2002)

Systems Technician, Senior Systems Technician.
* Responsible for installation and servicing of temperature control/building automation

systerms.
Customer Support Manager.
* Provided remote support for service department. Respond to customer service calls with

remote monitoring and programming. Provide technical support for sales and technical staff.

Create software programs for new installations.
Software Manager.
* Develop software standards to provide cost savings on new installations, and provide

seamless job integration.
Engineering Manager
* Led engineering staff in project drawing creation from plans and specs. Integration of

multi-vendor products and systems. Created Automatic Building Controls first office network

in engineering center, which provided seamless drawing and file printing and sharing,

including drawing standards, resulting in great cost savings.
Installation Team Leader.
* Selected to lead the installation team for Automatic Building Controls largest project to

date, The new Midway Airport rebuilding project. Responsible for installation, checkout,

programming, and graphic creation on a multi-year project. The project included fiber optic

communication, multiple communication hubs, all HVAC systems including all air and water

systems. Also trained the customer management team in the system control and management.

HONEYWELL, BUILDING SERVICES DIVISION (1976 1989)
System Specialist, Sr. Customer Specialist, Support Specialist, Service Manager.

* Serviced and installed building automation systems, fire alarm and security systems, CCTV,

Direct Digital Control systems.
* Was made customer liaison for the branchs largest customer. Responsible for relations

between on-site service staff and customer management.
* Supported sales staff, technical personnel and customers with problem solving, pricing,

and engineering of new installations
* Trained personnel on new technology and systems.
* Managed an eight person service staff consisting of 4 technicians, 4 union fitters. and an

almost $1,000,000 service contract base.
* Reduced inventory by $80,000 the first year by verifying service contract material charges

and material write-off of obsolete stock.


EDUCATION
ASSOCIATION OF APPLIED SCIENCE IN ELECTRONIC TECHNOLOGY
WITH EMPHASIS ON MICROPROCESSOR HARDWARE AND SOFTWARE
POST GRADUATE COURSES IN ADVANCED DIGITAL ELECTRONICS
GRADUATED WITH HONORS
ELGIN COMMUNITY COLLEGE