Personal Profile
Earned reputation for providing organizational leadership and providing workplace responsiveness and accuracy. Excellent communication in English and Spanish. Life-long learner with ability to recognize strategic goals and implement through customer-driven, timeline-driven processes. Strengths in providing timely communication and value added information in cross-departmental projects. Demonstrates clarity, cultural sensitivity and enthusiasm in driving projects. Professionally raises questions to clarify project and challenge processes to provide best practice methodologies.
Career Experience
Program Manager2003 present
Systems and Software Engineer1995 2002
Teacher/Organizer1991 1995
Education
* Thriving on Conflict, Project Management Institute, 2009
* Six Sigma Yellow Belt, Project Management Institute, 2007
* Masters in Business Administration (MBA), Colorado State University, 2006
* Certified Project Management Professional (PMP), Project Management Institute, 2003
* Masters in Computer Science, College of William and Mary, 1995
* Masters in Theological Studies, Wesley Theological Seminary, 1989
* Bachelor of Arts (Public/International Affairs), The George Washington University, 1987
Chronological Work History
One World Translation, Colorado2009 present
Spanish Interpreter (part-time)
* Analyzed data structure and content for migration to information management system
* Provided real-time English/Spanish oral translation for medical personnel and patients
Excelsior Software LLC (a GlobalScholar Company), Greeley, CO
PMO Director2008 2009
* Found customer data revealing a 400% greater than expected implementation queue
* Mapped out business processes from early sales cycle through implementation and renewals
* Created/executed internal SurveyMonkey request for prioritized enhancements to product
* Documented and created business processes to increase confidence, efficiency and accuracy
* Championed launch of scheduled Support model, leading to high customer satisfaction
* Collected key metrics for Support department operations and charted progress over time
* Created PMO SharePoint site for centralized documentation, team discussions, blogs, wiki, etc.
* Pushed for unified, available approach to interdepartmental and global document management
* Summarized implementation team weekly reports into consolidated report using milestone model
* Transformed customer engagement into clear dialog about goals and deliverables
* Rallied interdepartmental team to deliver assessment scanning demo under incredible schedule
* Interviewed implementation experts and produced detailed implementation project plan templates
* Completed long-delayed office move to allow for team communication and expansion
* Investigated and proposed expansion of SalesForce.com to handle our customer life cycle
Hewlett-Packard Company (VMC/VOLT contract), Fort Collins, CO
Senior Program Manager2006 2007
* Developed communication system for document management to support local and virtual teams
* Developed new project schedule with team in record time (2-3 weeks after I started)
* Managed collaborative work/firmware updates between HP and Flextronics
* Participated and shared in leadership of weekly engineering team meetings
* Improved reporting process to use graphs in PDF format, universally readable and printable
* Tracked and minimized project risk and buffer consumption in a dynamic business environment
* Reviewed big picture of project to analyze options to reduce project risk
* Participated in business travel as requested by the customer
Advanced Micro Devices (AMD VOLT contract), Longmont, CO
Technical Program Manager2005 2006
* Led development and validation teams in adoption of effective bug triage/tracking system
* Hosted development team offsite to review requirements for software update system
* Evaluated and delivered software for 50x15 initiative
* Anticipated, accepted and addressed business and technical issues of customers
* Supervised localization process for update messaging
* Communicated priorities with software providers such as Microsoft, Westtek and SoftMaker
* Managed software and hardware requirements to support delivery/communication of brand value
EchoStar Satellite, L.L.C., Cheyenne, Wyoming
Program Manager II2003 2005
* Coalesced multi-year software development effort into releases to customers
* Coordinated smooth execution of multi-site copier replacements
* Trained personnel on means to keep team documentation up to date and available
* Distilled over 800 system requirements based on over 250 business processes for RFP
* Recommended key components for implementation of Program Management Organization
* Addressed corporate and broadcast center requirements to monitor remote signal strength
* Researched pros/cons of various open source software systems to manage remote devices
* Mapped out dozens of disparate DB systems across departments for consolidation proposal
Hewlett-Packard Company, Englewood, Colorado & Rockville, Maryland
Systems Engineer2000 2002
* Designed a software packaging solution for HP-UX servers for Qwest Information Services datacenters nationwide, fulfilling the commitments promised earlier by HP
* Managed expedited shipping of computer systems for customer projects distributed geography
* Led Telecom/DOD suppliers through projects for HA servers, SAN (including EVA), ERP systems
* Evaluated/influenced finance programs to allow customer systems real-time system growth
* Requested configurations quoted, reviewed and fine-tuned resulting quotes
Hewlett-Packard Company, Fort Collins, Colorado
Software Engineer1995 2000
* Transformed support role for Software Distributor from slow to respond to problems and issues to quick response and proactive in solving problems & anticipating issues
* Produced, directed and wrote script for 30-minute training video to improve patch quality
* Interviewed MCI IT lead for process and functional support requirements of Software Distributor
* Lead contact for lab on internationalization and localization matters
* Aided in creation and delivery of software packaging training for partners
* Created and delivered Software Distributor (swpackage, swinstall. . .) class for networking group
* Collaborated with partners in California and Asia for improvements in technical support
* Published and presented a paper on 32-bit and 64-bit multistream technology, helping partners and customers prepare for HP-UX 11x
* Reduced workstation global supply chain risk by pooling many markets into single supply
Recognition
* Certificate of Gratitude (for Leadership), Shelby Kennedy Foundation 2009
* Six Sigma certification (Yellow Belt), Project Management Institute 2007
* Awarded by Echostar Compression Department for helping restore Puerto Rico 2004
* Teamwork certificate from Brent Gale, Vice President of Echostar Satellite LLC 2003
* $2700 in eAwards for Sales leads, including data center virtualization 2002
* District Managers special award for software packaging for Qwest 2001
* District Managers recognition for FY00 successful efforts 2000
* Drive The Future Award (Production of Patch Klatch 2 training video) 1999
* Ace of Diamond Award for Excellence, 18 total 1995-2000
* U.S. Patent for localization process (GeoCustoms) 1999
* Toastmasters International (Certified Toast Master) 1999
* Authored "Packaging for Multistream." Enterprise Solutions magazine: March/April 1999
Technical Skills
* Microsoft Project, Excel, Word, Visio, PowerPoint, Access, Outlook, Instant Messenger, SharePoint, *Explorer
* WebEx setup, attending, leading, recording
* Symantec Ghost
* Skype
* Freemind
* Adobe Acrobat
* Operating Systems (Linux, HP-UX, Windows XP, Windows 2000, Windows NT, Windows 95)
* Hardware Platforms (Wintel, PA-RISC, Itanium, embedded/ASIC)
* Working familiarity: Samba, Postgres, SQL, Zope/Plone, Apache, Mozilla, VNC, Open Office
* Virtualization/VMware
* Leading team discussions, requirements/design/code/test reviews
* Fluent reading, writing, speaking and translating Spanish and English; presentations
* Analysis (High Availability configurations, Total Cost of Ownership, Consolidation)
* Relational Database System Design and Oracle/SQL usage
* Shell Programming (Korn, POSIX)
* Filezilla
* Editors (vi, emacs, xemacs, dtpad, Notepad, Wordpad, Plone, EditPlus, Twiki, Dreamweaver)
* Software Packaging (PSF, swpackage, swcopy, swverify, swinstall)
* Dynamic HTML publishing and Cascading Style Sheets; Twiki/Wiki; Dot Net Nuke web technologies
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