Cindy M. Miller
SUMMARY:My ability to organize and prioritize work, joined with my abilities to multi-task, allows me to be a productive goal-driven member, both in a team environment as well as independently.
EXPERIENCE: HOMEMASONS, INC. 286 River Road West Manakin-Sabot,VA 804-784-1200 PRODUCTION MANAGER Aug. 07 Oct 08
Managed, communicated and maintained responsibility for Production aspects of the Company (projects up to $300K). As Safety Coordinator, was responsible for a safe work place and ensured that safe work habits were maintained on each project. Monitored each projects accounting process and utilized information to ensure its financial success. Coordinated the labor forces with lead carpenters to ensure that each job was staffed properly to maximize projects productivity. Coordinated trade partners and vendors to ensure that each trade was properly scheduled and adequately staffed. Developed and reviewed the project schedules with the lead carpenter to ensure that the milestones were met or exceeded. Visited each jobsite to inspect for quality control issues and help on any problems or changes. Held initial and ongoing construction meetings with clients to ensure expectations were being met or exceeded. Reviewed estimate, obtained quotes/bids and awarded contracts for all sub-contracted portions of the projects. Reviewed project job cost information, analyzed budget to actual cost and overruns to determine any problem areas. Responsible for all hiring, reviewing, layoffs/terminations of Production staff. Recommended training and development needs and enforced all company policies and procedures. Served on Management Team as advisor to the President/Owner of the Company.
METRO GROUP, INC. 2323 Westwood Ave. Richmond, Virginia 804-278-9911 SERVICE MANAGERFeb. 07 May 07
Responsible for production schedules and estimated labor requirements for completion of job assignment, dispatched crews to various work sites, visited and inspected work for quality control and productivity. Established and implemented a system for receiving and inventory control. Ensured compliance of employees with established security and record keeping procedures and practices. Updated and documented work procedures to meet production schedules. Performed measurements, estimation and proposals for both property managers and retail sales. Interviewed hired and trained employees and assigned them to work commensurate with their qualifications. Worked to resolve customer issues either over the phone or on site. Assessed any repair work needed and schedule a crew to make repairs.
FLOOR TO CEILING 201 N. Main Street Franklin, Virginia 757-569-8152 OPERATIONS MANAGERMay 05 Feb. 07
Supervised, trained and coordinated activities of Sales and office staff engaged in Flooring, Remodeling and Cabinet design. Responsible for production schedules and estimated labor requirements for completion of job assignment, dispatched crews to various work sites, visited and inspected work sites for quality control and productivity. Established and implemented a Purchase Order system for receiving, inventory and payables. Reconfigured and categorized inventory, through out the warehouse and showroom. Ensured compliance of employees with established security, sales and record keeping procedures and practices. I reconfigured the warehouse layout and design, for better follow and efficiency. Designed and built a secure tool room for housing the company tools and established a safe workroom, with appropriate tools and equipment to meet safe operating conditions. Updated and documented work procedures to meet production schedules.
Analyzed and resolved work problems, assisted workers in solving work problems both internal and/or externally. Designed and established company logo and had signs placed on all company vehicles. Supervised employees engaged in sales, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions. Wrote and implemented company handbook, to include vacation, paid time off, and standard operating procedures. Formulated pricing policies on merchandise according to requirements for profitability of store operations. Formulated merchandising policies and coordinated merchandising activities, demonstrated effective presentation skills through the redesigning the showroom floor and merchandise displays. Preformed design, measurement, estimation and proposals for both builder and retail sales.
COSTEN FLOORS, INC. 9840 Mayland Dr. Richmond, Virginia 804-527-2929 PRODUCTION MANAGER / CARPET/VINYL/CERAMICFeb.01 May 05
Supervised and coordinated activities of 8-12 employees and 15-20 sub-contracting crews engaged in the installation of Carpet, Vinyl and Ceramic Tile for Retail and New Construction. Interviewed hired and trained employees and assigned them to work commensurate with their qualifications. Evaluated and reviewed employees annually on performance, attendance, productivity and quality of work, made recommendations for promotion, disciplinary action or dismissal of workers accordingly. Facilitated a Technical and Safety training program with the installation staff to insure proper and safe installations. Through strong leadership skills, business and operation knowledge I was successful in motivating individuals into working in a team environment. Prepared documents through the use of industry specific software, MS Word, and Excel required for installs and pick tickets to have the materials pulled from the warehouse. Inspected and ensured all materials were pulled and loaded to complete necessary installations. Met with crews to go over daily production schedules, special conditions at the install site, or materials being used. Completing work orders and cutting tickets from Inventory when work was complete forwarded tickets to Billing and/or sales to include any additional charges for time and materials for accurate billing to the client. Participated in Sales, Management and Productivity meetings providing detail on new policy and procedures pertaining to my department, product availability, scheduling issues and provided input on Technical and safety issues to be considered for sales and human resource processes. Member on the team researching, testing, purchasing and implementation of new company wide operating software. Provided input and assistance with displaying merchandise on the showroom floor to attract the attention of perspective customers. Assisted sales staff with customers in making ceramic tile selections and layout. Installed and trained crews as needed to install Radiant Heat Mats. Took field measurements for installation of Carpet, Tile or Vinyl. Worked to resolve customer issues either over the phone or on site, which often required I perform some on site repairs. Assessed any other repair work needed and schedule a crew to make repairs.
FILTRONA RICHMOND, INC. White Pines Rd. Richmond, VA 804-524-4983 CTF OPERATOR1997 - 2000
Operated filter-producing machines efficiently and safely. Monitored and inspected raw material delivered to production machines. Followed quality assurance programs through statistical process controls, evaluated and made necessary adjustments ensuring specified targets were maintained. Initiated and performed tooling replacements as needed. Completed production reports and entered required data into computer system.
VIRGINIA HOME CENTER, INC. Amelia, Virginia OUTSIDE SALES REPRESENTATIVE1996 - 1997
Conducted sales for new construction and remodeling jobs. Designed and laid out cabinet designs for both kitchen and bathrooms. Took field measurements and blueprint take offs. Processed orders and received merchandise. Scheduled job deliveries and installations. Followed up on job completion and customer service and punch list repairs.
MILLERS INTERIOR DESIGN Chesterfield, Virginia 804-276-6458 OWNER/OPERATOR1989 - 1996
Decorating and interior design for both commercial and residential clients. Performed all aspects of interior design to include but not limited to Painting, wall papering, ceramic tile and vinyl installation, and hardwood floor refinishing, electrical and plumbing. Completed small construction projects using various power and hand tools. Supervised scheduling and coordinating materials and sub-contractors thru job completion. Performed all administrative aspects of small business operations including sales and marketing.
Licenses
General Contractors Class B HIC or- CIC
Completed Courses / Seminars
How to deal with conflict (in the work place or with customers) Mold / Mildew Seminar (How to recognize) Trade Seminars (Laminate, Vinyl & Ceramic Tile) MS-Excel Level I
Associations / Affiliations
National Tile Association (Liaison)
Special Skills, Equipment and Tools
Office Equipment, Fax, copier and computers, etc. Can install Ceramic Tile, Vinyl, Hardwood and Laminate Hand tools and/or powers tools as needed for all installation application Forklift (with carpet polls and forks for pulling and loading materials) Hand and Power Tools for Construction applications
References available upon request.
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