JOSEPH C. SPERANZA 587 Lincoln Avenue, Saugus, MA 01906 Cell: 617-501-7777 Home: 781-233-5571 E-mail: Joe_speranza[at]hotmail.com
Program Manager
North Shore Community College, BPI Certification Program Blower Door applications CO testing gas detectors equipment CAZ depressurization testing Spillage testing Weatherization Profile
Punctual, dedicated, dependable professional with outstanding record of building effective, productive working relationships with management, employees, and clients. Comprehensive experience in: oCorporate and retail management oOwner / operator, finishes contractor company oInterior / exterior painting oCarpentry, painting, wallboard, and tiling Versatile learner when facing new initiatives Proficient in: Word, Excel, PowerPoint, and Outlook Knowledge of:MS Project and QuickBooks Registered Home Improvement Contractor Construction Supervisors License (CSL) OSHA 10 Certified
Key Skills Management Managed staff of 12 at retail level, including hiring, training, and disciplining Opened and closed business; totaled days receipts and made bank deposits Purchased stock and set weekly sales goals Managed staff of 35 at corporate level, including problem solving with customers, between employees, and scheduling Addressed and resolved quality, production, and human resource issues Prepared taxes using schedule C form
Customer & Sales Service Managed daily tasks while taking lead role in new initiatives and projects Worked with business integrations / consolidations Learned quickly when facing new initiatives Balanced all stakeholder needs Competently built effective, productive working relationships with clients, management, and employees Complied with government regulations and company policies Responded to customer issues efficiently and tactfully, resulting in customer satisfaction and retention Contributed to team projects, such as trade shows, seminars, and open houses Provided quality service through regular travel to customer locations
JOSEPH C. SPERANZA 587 Lincoln Avenue, Saugus, MA 01906 Cell: 617-501-7777 Home: 781-233-5571 E-mail: Joe_speranza[at]hotmail.com
Construction Trade Diligently completed tasks at hand Reliably kept scheduled estimate appointments and work start dates Used all types of power tools and equipment Systematically completed all projects in workmanlike manner Supported customers after project completion Left premises as they were prior to start of job
Banking Worked in team-oriented position internally and across business lines Worked closely with senior associates to develop skills and market knowledge Identified referrals for other business teams Initiated FX wires with 22% conversion rating Worked closely with corporate and interbank counterparties to ensure all foreign exchange transactions were confirmed and settled timely and accurately Served as resource for customer and sales staff to assist in proper handling of operational issues Supported group managers on projects Provided ideas and concepts for locking device leading to more security Project Management Massachusetts Income Tax Project United Way Project
Work History Owner, Speranza & Son, Saugus, MA 2004Present Settlement Associate / Foreign Exchange Product Analyst, Bank of America, Boston MA19992004 Consultant, Bank of America, Boston, MA19961998
Education BPI Building Analyst Certification Program, North Shore Community College, Beverly, MA2010 EPA Renovator, Institute for Environmental Education, Wilmington, MA2009 Construction Certificate, Wentworth Institute of Technology, Boston, MA 2008 Carpentry Apprentice Program, Northeast Regional Vocational School, Wakefield, MA20052006 PMI Advanced Project Management, New Horizons, Waltham, MA2006 PMI Fundamentals, New Horizons, Waltham, MA2006 Advanced Interpersonal Communications, New Horizons, Waltham, MA2006 University of Massachusetts, Boston, MA Bachelor of Science, Business Administration Bunker Hill Community College, Boston, MA Associates of Arts, Computer Information Systems Associates of Science, International Business
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