Donna Brownell
2881 E Riviera Place
Chandler, Arizona 85249
480-258-4876
Objective: Desire a challenging position which would utilize my strong customer service, management and leadership strength.
Employment History:
August 2006-May 2009Younger Brothers Door & Trim Phoenix, Arizona
Project Coordinator/Estimator
vManage major accounts such as Shea Homes, Element Homes and Vantage Homes to include plan changes, custom
changes and late changes.
vPreparation of bid proposals (i.e. trim carpentry takeoffs, reading blue prints, providing base pricing, option pricing and
cover letters.)
vReview contracts/contract change orders.
vEnter new communities in database to enter starts and bill from.
vProcess all construction starts and change orders.
vResponsible for following community updates from Field Superintendents to order trim packages for scheduled date.
vProcess all sales orders making proper corrections to base house to reflect all options.
May 2006-August 2006Nesco Manufacturing Tempe, Arizona
Sales Associate
vContacted new companies for new business.
vProcessed incoming sales.
vProvided support for current customers.
December 2005-May 2006Amberwood Development Mesa, Arizona
Customer Service Representative
vResponsible for all incoming customer service calls, faxes and emails.
vScheduled appointments with homeowners and Customer Service Field Representative.
vCoordinated meetings with Customer Service Field Representative, trades and homeowner.
vCoordinated repairs involving more than 1 trade.
vMonitored and followed up on all open repair orders.
2004-2005Infinity Building Products Phoenix, Arizona
Sales Associate
vManaged major accounts such as Continental Homes, DR Horton, Dietz Crane and Woodside Homes to include plan
changes, custom changes and late changes.
vManaged all window sales for custom homebuilders.
vPreparation of bid proposals (i.e. window takeoffs, reading blue prints, providing base pricing, option pricing and cover
letters.)
vProcessed all construction starts and change orders.
1999-2004Paramount Windows Tempe, Arizona
Project Coordinator
vProvided support to Sales Manager.
vManaged major accounts such as Centex Homes, DR Horton, Scott Homes and Nicholas Homes to include plan changes,
custom changes and late changes.
vPreparation of bid proposals (i.e. window takeoffs, reading blue prints, providing base pricing, option pricing and cover
letters.)
Start Order Processing Manager
vResponsible for ordering 5-7 semi truck loads (500 windows on each) per week.
vVerified all starts for accuracy prior to data entry.
vVerified all starts after data entry.
vVerified all orders from factory for accuracy.
Bidding/Data Entry Department
vProvided support to 4 Sales Associates.
vResponsible for preparation of all window bids (i.e. base pricing, option pricing and cover letters.)
1992-1999Atrium Door & Window Phoenix, Arizona
Sales Assistant
vProvide support to Sales Manager
vManaged major accounts such as Continental Homes, Centex Homes and Woodside Homes to include plan changes,
custom changes and late changes.
vPreparation of bid proposals (i.e. window takeoffs, reading blue prints, providing base pricing, option pricing and cover
letters.)
Customer Service Manager
vResponsible for daily field operations consisting of 14 installers.
vSupervised 4 Customer Service Representatives.
vCoordinated daily truck schedules.
vScheduled glass production electronically.
Skills:
Proficient in Microsoft Office Excel & Word, Access and Outlook Express.
Education:
1984-1985Earls Academy of Beauty Mesa, Arizona
Cosmetology License
1981-1985Dobson High School Mesa, Arizona
General Studies, Diploma
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