CAREER ACHIEVMENTS


Maximized Profitability up to 25% for Interfaceflor in Project Execution and Management.
Appointed Dedicated Contractors and Lead installers for Wipro to Service South Zone resulted in a response time of less than 24 Hrs.
Successful execution of 5500 modular workstations within stringent deadlines at Wipro Technology, Bangalore.
Achieved 110% in 2005-06 on the composite desired performance parameters.
Achieved highest score in Customer Satisfaction Index in the North zone for FY 05-06.
Successfully executed 1st Full height Modular Furniture installation Project worth 07 mn for Godrej & Boyce Mfg. Co. Ltd. at Dept. of Naval Design, New Delhi.

EDUCATIONAL QUALIFICATIONS


Graduation/Degree: B.E. (Civil) 2001 - Nagpur University

PROFESSIONAL CHRONOLOGY


Interfaceflor India Pvt Ltd

Manager Projects (West) Feb 2007 - Current

Profile: Manager Projects (West) (IIPL Subsidiary of Interface Europe Ltd.)
Reporting to Regional / Country Manager (InterfaceFLOR India Private Limited). Handling regions of Maharashtra, Gujarat & Goa. Directly interacting with customers and executing projects. InterfaceFLOR India Private Ltd is a wholly owned subsidiary of Interface Europe Limited an American MNC headquartered at La Grand, USA.
Interface Inc. is the world's largest carpet manufacturer of commercial carpet and modular carpet and carpet tiles and carpet squares with manufacturing locations on four continents and offices in more than 100 countries.

Monitoring the Deliveries & Installations of Modular Carpets.
Working in Coordination with the Sales team for Smooth execution of Project.
Providing Service support to the Sales team.
Meeting Architects/PMC's for monitoring and ensuring smooth workflow.
Generating Service Revenue's through AMC's.
Providing Product related feedbacks to Head Office.
Impart Training to the Carpet Installers.
Maintaining highest degree of Customer Satisfaction.
Briefing the End Users on Product Handling.


Wipro Consumer Care & Lighting (Furniture Division)

Senior Project Executive Mar 2006 Jan 2007

Profile: Executive - Service ( WCCLG Furniture Division )

Reporting to Manager Projects ( WCCLG Corporate Office, Sarjapur ). Supervising 2 Engineers, 5 Contractors. Executing Wipro Projects in coordination with Wipro Infrastructure and Facilities.
WCCLG is a parent company of Wipro, manufacturing wide range of consumer products such as Dalda, Santoor Soap, Santoor Talc,etc. The company also deals in Lights and modular switches also it has recently forayed in Furnitures. Thereby taking the company turnover to 600 Crores.

Channel Management :

Identification & Appointment of Contractors.
Impart training to Contractor Technicians.
Providing Products feedbacks to Head Office.
Maintaining highest degree of Customer Satisfaction.
Researching and implementing new working procedures for smooth functioning.

Direct Management :

Ensuring timely execution of Projects
Monitoring the Deliveries & Installations of Furniture Products.
WareHouse Management
Support to Sales Team


Godrej & Boyce Mfg. Co. Ltd.

Senior Service Executive Jan 2005 Feb 2006

Profile: Executive Service ( Furniture & Interior Group )

Reporting to Deputy Manager/Branch Manager (FURNITURE & INTERIORS GROUP), DELHI BRANCH. Supervising 5 engineers, 5 contractors and 75 technicians round the clock in NCR. Directly interacting with customers and executing projects worth upto Rs. 5 crores.
Godrej & Boyce Mfg. Co. Ltd-An ISO 9001:2000 company with a name of repute since more than 100 years (HO at Vikhroli, Mumbai) dealing in several fields like Locks, Prima, Appliances, Security, Storage solution, aerospace, MHE, PED, InfoTech and Furniture & Interiors group.

Channel Management :

Identification, Appointment and Development of the Service Franchisees,Contractors & Sub Contractors.
Achieving Desired Service Revenues.
Monitoring & Motivating Authorised Service Providers,Technicians, Contractors & Dealers.
Training to Technicians,Contractors ,Sub Contractors ,Dealers & their service team.
Maintaining highest level of Customer Satisfaction by continuously meeting commitments.
Organising Free Service Camps in co-ordination with the dealers.
Stocks/Spares/Working Capital Management
Providing Products related feedbacks to Head Office.
Providing Technical Support to the Technicians,Dealers & their service team.

Direct Management :

Ensuring timely execution of Projects
Monitoring the Deliveries & Installations of Furniture Products.
WareHouse Management
Support to Sales Team








Era Constructions (India) Ltd.


Assistant Engineer Aug 2004 - Dec 2004


Profile: Supervision and construction of 180 men Barrack for C.I.S.F under C.P.W.D work contract, which involves planning work and executing the same within stipulated time, working of detailed work estimates, sub-contractor bills, budget for the coming month, preparation of daily progress and loss report, interact with the client & petty contractors, managing work force of labourers,


KEY STRENGTHS
Total Customer focus & excellent client servicing abilities.
Self motivated, self starter , fast learner & ability to work under pressure.
Excellent written & oral communication skills.
Work independently with minimal/no supervision.
Target oriented & Time bound.

COMPUTER SKILLS


OSWIN 95/98

GRAPHICS Adobe Photoshop, Adobe Image Ready, Macromedia Fireworks.
EDITOR

WEBMacromedia Dreamweaver, Microsoft FrontPage.
EDITIOR

Besides this I also have basic working Knowledge of Microsoft office, M.S. Project, GIF Animator and I can also configure CGI & Perl Scripts. Currently I am maintaining a website "http://tunnelinsider.hypermart.net" which was also my final year B.E.Project.

HOBBIES


Reading, Philately, Internet surfing, Web designing, Graphics creation, Cricket, Swimming.

OTHER ACHIEVEMENTS


Selected to participate in NSS (National Services Scheme) camp in May 2001, which was aimed at, investigating the problems of people living in backwoods and working out the solution to their problems.

TEXT RESUME

VIVEK CHIBBER
Fathers Name: Mr. Sudhir Kumar Chhibber
Marital Status: Unmarried
Nationality: Indian
Education
1997 - 2001 Nagpur University, Gondia (Civil Engineering)
First Division