George L. Santos 11707 Blackburn Drive, Orland Park, IL 60467 H. 708-460-3712 / C. 312.758.3912
Summary of Qualifications Accomplished and dynamic management career with an extensive twenty-two year operational experience in multi-site warehousing & distribution, supply chain management, with a unique combination of technology and retail sales skill set. Confident, assertive and effective communicator, bi-lingual professional with the ability to speak read and write fluent Spanish. Multifunctional expertise includes: Project Planning and Management Strategic and Business Planning Distribution & Store Operations Logistics Inventory Control Quality Control, Productivity and Business Process Improvement Profit & Loss, Cost Management Organizational Management
Professional Experience:
THP Capstar Acquisitions Corporation dba DMX Inc., Illinois2008- Vice President of Operations Accountable for six operational departments: oEngineering oNational Service Management & Subcontractor Network oProject Managers oService Dispatchers oField Operations oRack Fabrication & Warehouse Operations Established operations plan in support of all departments, developed overall strategic growth objectives and initiatives. Full P&L accountability with emphasis on budgeted goals and objectives. Conduct continual analysis and evaluation of monthly revenues, installation margins, and freight costs. Provided the executive team comprehensive, meaningful decision support with accurate forecast predictions.
Sun Capital Partners dba Wickes Furniture Inc., Illinois2004-2008 Director of Operations Accountable for five multi-site distribution centers in the states of IL, CA, OR, NV, & MN. Held full P&L accountability for a $3.5 million budget. Managed and responsible for 130 full-time associates. Logistics team member for Project Ignite, organization wide project to integrate finance, management, sales & distribution. WMS Manager for a successful SAP-Red Prairie/Dispatcher WMS (warehouse management system) implementation. Conceptualize, developed instructional documentation and executed End User WMS training. Analyzed supply levels and procured appropriate replenishment vendors. Streamlined field technician services 20% by outsourcing expensive non-productive routes, resulting in significant labor expense reduction, fuel savings, while increasing customer satisfaction by reducing back-log wait period. Developed and implemented Quality handling procedures for warehouse and delivery personnel. Developed strategies for implementing plan design changes and improvements. Achieved $1.1 million dollar Vendor Charge Back annum goal. Generated accurate reports of budget, fleet vehicle inventory, personnel, repair & maintenance costs, fuel, and supply expenses. Formulated, wrote, and implemented SOP (standard operating procedure), and KPI (key performance indicators) scorecard reporting. Key member on the executive reporting committee to the company CFO, COO, & CEO.
Sun Capital Partners dba Wickes Furniture Inc., Illinois2003-2004 Retail Store Manager Management of a retail location generating $7.7 million annually. Budgeted, set sales projections and growth objectives. Directed hiring and retention of administrators and consultant staff of 25 employees. Trained, supervised and evaluated staff, coached associates in selling through increased product knowledge and manufacturing construction. Implemented creative sales contests and incentive programs that increased revenues. Exceeded corporate goals for regional store sales growth.
SJ Bailey & Sons dba Mastercraft Corporation, Illinois2001-2003 Marketing Representative Responsible for market share growth across seven Mid-western states. Expanded new business through phone contact, internet searches, and extensive travel which facilitated the closing of numerous sales. Coordinate communication between independent retailers and manufacturing operations. Attended annual industry trade show presenting new articles for review by retailers. Conducted in-store sales support and training presentations. Evaluated customer plan requirements by conducting needs assessments using service surveys.
SJ Bailey & Sons dba Mastercraft Corporation, Illinois1985-2001 General Manager, Operations Directed daily operations of a 100k square foot fully racked RF warehouse/distribution facility. Accountable for $600,000 operations budget. Responsible for 30 warehouse and support staff. Project Manager for a successful ASAP-WMS implementation. Modernized and improved performance in key operational areas-productivity, efficiency, personnel, qualifications, quality, compliance-for the state of Illinois. Established warehouse inventory planning and control practices. Negotiated cost effective shipping contracts with several delivery carriers. Purchased material handling equipment, wire deck racking, and various warehouse equipment.
Technologies SAP Red Prairie Dispatcher-WMS (warehouse management system) Route View Technology ASAP WMS Microsoft Office Applications oExcel, Visio, Power Point, Word, Project, Publisher, Outlook Education Graduate of Saint Joseph High School, Chicago Illinois 1982 Emphasis on college prep
Personal Road Warrior, willing to travel 90% Participant of frequent flyer, hotel & automobile rental programs CPR trained and certified
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