PROFILE
Results-oriented, dependable professional experienced in customer service, sales, negotiating and closing contracts. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity and company profitably. Works well independently and as a part of a team. Committed to excellence; played a key role in TLC Insulators winning the Energy Award in the Parade of Homes of the Home Builders Association in 2004.

EDUCATION
ITT-Technical Institute, Arlington, Texas
Pursuing completion of degree in Computer Drafting and Design, anticipated graduation 2010
Sigma Alpha Pi (National Society of Leadership and Success)
2008-2009 Vice President Arlington Chapter Founding Member

SKILLS
Proficient in Auto CAD 2008
Hands on drafting skills
Produced architectural floor plans, foundation plans, elevations, wall sections and details
Produced structural steel and concrete framing plans, elevations, column, and beam details, fabrications and connection details
Computer-aided drafting with conventional methods of graphic communication to solve drafting and basic design-related problems
Ability to create variety of drawings of various sizes on different drawing media
Creating proposal drawings from field notes and sketches
Engineering graphics: designing all types of machinery, weld-type drawings, mechanisms such as gears, bearing, screws, and linkages
Proficient in use of Microsoft Office Applications
Excellent customer service skills
Strong organizational and time management abilities
Excellent oral and written communication skills
Fast learner; always willing to master new information
Excellent problem solving skills
Demonstrate excellent interpersonal, communication and team skills
Work effectively in both an independent and team atmosphere
Excellent leadership, management and supervisory skills
Photoshop
Illustrator
Tele Center Systems
Sabre Database System
Qikres
Crystal Reports
Nxtrend
AS400 and CSR data entry applications

QUALIFICATIONS AND ACCOMPLISHMENTS
Customer Service Representative Williamson-Dickie Mfg. Co. Ft. Worth TX
March 2007-January 2008
Provided customer service through e-mail, phones, fax, outbound sales follow-up
Processed orders through AS400, CSR entry systems along with others
Confirmed orders were filled correctly and shipped for the Dickie Outlet Stores for client retention
Managed and provided customer service for ASI sales division buying groups
Worked closely with the ASI sales division and Dickies Outlet Stores sales representatives
Maintained weekly open order and returns reports
Accomplishments:
Graduated from six-week training course by the fourth week
Recognized in inter-office newsletter for superior customer service skills
Wrote a Standard Operating Procedure (SOP) on certificate process
Pulled in $55k annual revenue for ASI division from competitor

Contract Services Outdoor Illusions Landscape Management Krum TX
November 2006- January 2007 (company closed)
Assisted owner in outside sales and landscape plan take offs
Supervised personnel
Delivered materials
Accounts Receivables

Branch Administrator Guardian Installed Services Colorado Springs CO
January 2005- November 2006
Established branch office from ground up for newly created division within the company. Expertise gained through management of personnel and day-to-day operations resulting in increased sales from $90,000 to $400,000 per month within a 12-month time frame.
Evaluated, selected and hired experienced personnel to carry out quality workmanship resulting in an 80% on-time project completion rate that increased customer satisfaction and repeat business.
Resolved customer disputes within 24-hours of receipt of issue.
Owner TLC Insulators Inc* Pueblo West CO
February 2004 January 2005
Operated business with 2 other partners
Excellent customer service and workmanship for small customer base gained a 3.5 million dollar contract with a Fortune 500 organization within a 9-month time frame which resulted in the merger of TLC Insulators and Guardian Installed Services.
Trained staff for quality workmanship.
Quality workmanship and customer service gained company the Energy Award in the Parade of Homes in 2004.

Marketing Assistant Federated Insurance Ft Worth TX
April 2003 January 2004
Update various commercial health and life insurance policies
Assist sales representatives in various areas