DESIREE A. LORD
2490 Matchlock Court, West Lafayette, IN 47906 765-237-7138

LEADERSHIP POSITION IN FACILITIES MANAGEMENT

Operations / Contracts / Construction / Location P&L / Re-engineering / Six Sigma / Safety Strategic Planning / Vendor Management / Trades / Maintenance / Multi-location

Directed and managed multi-location building control systems in facilities for customers of Johnson Controls, a leading global supplier of building automation systems for hundreds of facilities in most industries. Concurrently realigned JCI internal processes and deliver operational and facility structures to achieve greater margins. Reduced costs and ensured highest quality outcomes. Ethical leader and motivational team builder. Background in engineering systems integration, facility construction and infrastructure improvement.

Restructured Johnson Controls delivery of building automation services, gaining 10% in new work.
Expanded facility management service offerings for Johnson Controls, cutting client facility costs 11%.
Spearheaded program to improve Johnson Controls client facility efficiencies, saving $750K.
Introduced Six Sigma into Johnson Controls facility management process, saving $1.1M.

Key Skills: Driving out-of-box thinking. Winning cooperation at all levels. Getting things done quickly. Simplifying complex projects. Introducing change smoothly. Bringing creativity out of others. Succeeding where others fail. Coaching winning teams. Meeting demanding objectives. Remaining calm under pressure. Articulate.

BS, Mechanical Engineering, Seattle University.

Key Accomplishments
Restructured Johnson Controls delivery of building automation services, gaining 10% in new work. Customer facilities were not utilizing full range of JCI building management services. Developed work-sharing process with internal departments. Negotiated preferred contract rates. Additional service work added $132K in new service revenues and helped retain customers. Boosted margin profits by 11% for key contract.

Expanded facility management service offerings for Johnson Controls, cutting client facility costs 11%. Determined customers could not operate buildings efficiently. Established system that captured new operations services channel. Negotiated and secured $120K in additional facility operation services work annually.

Spearheaded program to improve Johnson Controls client facility efficiencies, saving $750K. Company mandated national knowledge based service savings program to improve margins and reduce customer costs. Reviewed customer needs and aligned Michigan team skill sets, costs, equipment reliability to meet standards. Made operational adjustments. Team came in #1 in the competition with 2% margin gain.

Introduced Six Sigma into Johnson Controls facility management process, saving $1.1M. Operation services were targeted for lowering cost and improving margins. Established Six Sigma process to improve quality and cut costs. Eliminated inefficiencies and exceeded original $300K in targeted savings.

Career History
Johnson Controls, Inc. (JCI), a $25B controls company.
Customer Business Manager, 2006 to 2008. Managed multi-location facilities. Oversaw contract compliance, operations, maintenance, quality, safety, human resources and construction functions. Promoted product offerings. Successfully negotiated contract extensions. Managed 22 employees.

Regional Field Operations and Management Manager, 2004 to 2006. Set strategies to meet operational P&L and provided field operational leadership for Midwest markets. Established matrix management structures. Managed customer accounts and relationships. Managed 23 employees and oversaw $65M budget.

Prior Assignments: Area Service Manager, 2004. Business Manager, 2001 to 2004. Process Development Director, Project Manager, Field Manager, Transition Manager and Supervisor all between 1991 and 1998.

Other Experience: VP of National Field Operations, Service Resources, 1999 to 2001. Director of Field Support, Sodexho Services, 1998 to 1999. Project, engineering and consulting for City of Tacoma & US Army.