PROFESSIONAL SUMMARY
Global Operations Manager experience and accomplishments as an innovative leader. Strong Profit and Loss track record with functional management experience in all disciplines of operations. High energy, results oriented manager with excellent leadership and interpersonal skills. Emphasize quality and company success through communication, employee involvement and participation. Knowledgeable and practical business strategist with direct experience in the following areas:
Budgeting
Profit Improvement
Company Restructure
Total Quality Management
ISO 9000/270001Cost Reduction
Productivity Enhancement
Asset Management
Material & Inventory Management
Strategic Planning

EXPERIENCE
ACCENTURE, LTD2006 - Present
Leading Outsourcing, Technology and Consulting firm with sales in excess of $27 billion.

Client Operations Lead
Executive for large market Human Resources Services and Learning client managed delivery of services to client account, while maintaining service metrics and the head count to deliver the in scope contracted services.

Transitioned unstable client account from Chicago to San Antonio, while reducing headcount by 30% and maintaining service level agreements.
Managed numerous, complex projects across multiple service lines/deals requiring high-level capabilities and proactive project management, with minimal to no supervision.
Initiated and promoted continuous improvement plans within highly matrix organization to gain cost effectiveness and efficiency with an annual savings of $1.2MM.
Supported and implement transformation program activities related to the client account; often involving management of both the delivery operation and specific projects including invoice billing and change requests that resulted in an increased monthly revenue stream of $50K.
Successfully turned around payroll department, by improving accuracy to 99.9% and reduction of head count by 66%.
Developed and implemented training curriculum for introduction into human resources for all new employees.
Developed procedures for ensuring data privacy then implemented across various accounts for project team in Curitiba, Brazil,.
Project Lead for record retention and electronic conversion that used operational excellence techniques resulting in a reduction of resources by 50%.
Used lean techniques in waste reduction for recruitment project resulted in 30% reduction of headcount.
Implemented thin to thick program in customer contact center that resulted in increase of first call clearance by 20%.


DPT LABORATORIES, INC., San Antonio, TX1995 - 2006
Leading contract pharmaceutical manufacturer with sales of $250 million annually.

Senior Planner
Ensured that the required materials, tooling, personnel, and information were available to manufacture products when needed. Scheduled start and completion dates for each shop order at each work center so that sales order dates could be met.

Established weekly production goals and led daily team meeting of department heads in dealing with resource and implementation issues, resulting in reduction of inventory of $39MM to less than $3MM over three months.
Developed electronic schedule to enhance communication resulting in a 95% on time delivery of production orders.
Established process for creation of production routing, bill of materials and estimation of manufacturing fees that resulted in three week turn around for price estimation.
Worked with APICS towards Certification in Planning and Inventory Management.
Developed Hot List of materials needed for production, thereby increasing efficiency and supportability by additional 48 hours.

Supervisor, Manufacturing Operations
Managed the manufacturing operation for the compounding department, warehouse and weigh room. Key thrust for the business was to maintain low cost position in the industry through continuous upgrade of technology and introduction of team based work systems.

Increased yield 17% by restructuring the production operation process and implementing abbreviated cleaning procedures.
Implemented team concept by creating functional and cross-functional teams that designed new $5MM production facility.
Improved process control through the automation of manufacturing operations resulting in reduction of process errors by 30%.
Interfaced with regulating government agencies including SAWS, TNRCC, EPA, FDA, OSHA, MCA that resulted in zero negative findings.
Developed standards operating & maintenance procedures resulting in zero loss due to unscheduled downtime.




EDUCATION

Bachelor of Science, Microbiology, Texas Tech University, Lubbock