SUMMARY Certified Human Resources Manager/Business Partner with over 15 years of progressive and diverse experience in all aspects of Human Resources. Demonstrated success in building rapport and relationships, influencing leaders, and effectively consulting with all levels within the company. Strong organizational skills with the proven ability to manage people and projects to achieve goals efficiently. Excellent communication skills including written, oral and interpersonal. Proficient in ADP, PeopleSoft, Oracle, Taleo, Cognos, Microsoft Word, Excel, and PowerPoint. Continuous career development with a proven track record in: Organizational Effectiveness, Performance Management, Compensation Administration, Project Management, Employee Relations, Benefits Administration, Recruitment, Training & Development, and Change Management
PROFESSIONAL EXPERIENCE Houghton Mifflin Harcourt, Orlando, FL 1/2007 to 2/2009 Human Resources Manager/Business Partner
Provided HR leadership, consultation and primary support to Houghton Mifflin Harcourts (HMH) business units. Houghton Mifflin and Harcourt recent merger has been most challenging and rewarding thus creating many opportunities to add value in all aspects of HR including but not limited to integrating two very different cultures, implementing performance management, talent acquisition, awards/recognition, benefits, change management, employee relations, career development, and succession planning programs. Managed workforce reductions and oversaw transition activities. Project managed Harcourts employee relations initiative and award recognition as one of the Top 100 Companies for Employees to Work for in Central Florida.
SOFT SKILLS SOLUTIONS, Orlando, FL 4/2006 12/2006 Independent Human Resources Consultant
Provided Human Resources consulting services to a medical firm specializing in cardiac services. Scope of project includes creating and rolling out general HR/compliance policies and procedures; recruiting and staffing positions; researching/implementing outsourcing arrangements with benefits providers; creating/implementing employee relations programs, performance management, and compensation programs.
AGERE SYSTEMS, Orlando, FL (formerly Lucent Technology) 1999 1/2006 Promoted to positions of greater responsibilities during this period.
Human Resources Manager/Business Partner (2004-2006) Human Resources Business Partner (2002-2004) Human Resources Consultant (2000-2002) Human Resources Consultant (Bartech Staffing Group, Orlando, FL 1999-2000)
Oversaw and project managed all aspects of HR for the Orlando Plant, a dynamic environment that has experienced dramatic transitions of mergers and acquisitions, technology, leadership, manufacturing, and culture. (Beginning in 2001, the Orlando facility went through major restructuring and downsizing resulting in over 1800 employees being out placed and the facility eventually being closed.)
Transformed HR from an administrative role to a strategic Business Partner by working very closely with leadership to deploy leading-edge Human Resources practices and programs as they relate to Organizational Effectiveness, Talent Management and Succession Planning, Program Development and Implementation, Performance Management, Recognition Programs, Employee Relations and Engagement, EO/AA, Legal Compliance, and Diversity Project managed employee benefit programs including organizing, hosting and facilitating large-scale benefit fairs and special benefit training programs Led the Orlando team in implementing a highly integrated self-service HR portal resulting in significant cost savings Managed Compensation and Incentive Plans ensuring market competitiveness, internal equity and a pay-for-performance bonus structure Documented business requirements and led the Orlando team in converting from PeopleSoft HRIS to Oracle Integrated System resulting in meeting all milestones Developed a Leadership Development Program for high potential employees resulting in greater retention of top talent, and a pool of candidates for succession planning Created an online training program for new managers and supervisors Administered the Gallup Survey and facilitated follow-up feedback and corrective interventions Developed HR metrics and performed statistical analyses associated with headcount administration, turnover and forecast planning Project managed large-scale force reductions and reengineering activities associated with closing the Orlando facility Created and implemented communication and training plans Oversaw and approved all career transition training and outplacement services Developed strategic and creative staffing solutions to ongoing turnover Organized and project managed a large-scale job fair for out placed employees resulting in a significant number of employees either generating leads, establishing interviews or obtaining job offers
CENTER FOR INDEPENDENT LIVING (CIL), Orlando, FL 1998 - 1999 Human Resources Consultant (Independent Contractor) Developed and implemented a Career Transition/Employment Readiness Program to help people with disabilities achieve their goal of finding jobs and succeeding in the workplace Developed and facilitated numerous workshops on resume writing, effective interviewing, networking, self marketing/advocacy, presentation skills, career planning, team building, and change management
AT&T CORP., Orlando, FL 1989 - 1998 Account Manager, Payroll Services
Provided payroll consulting services, sales, cost containment and contracting support to a large business unit (comprised of over 70,000 clients) Secured a major payroll account from an external vendor valued at over $4 million with emphasis on best practices and clients needs Trained payroll supervisors and associates on AT&Ts new payroll system Spearheaded benchmarking activities and implemented best practices resulting in significant cost savings Led Electronic Fund Transfer promotions with over 80% of the employees converting to direct deposits EDUCATION Master of Arts, Human Resources Development Webster University, Orlando, FL
Graduate of Leadership Orlando Community Awareness and Leadership Development Program, Orlando, FL
Bachelor of Arts, Sociology and Education Hunter College of the City University of New York, New York, NY
CERTIFICATIONS Professional in Human Resources (PHR)
PROFESSIONAL ASSOCIATIONS Society for Human Resources Management (SHRM) Central Florida Human Resources Association (CFHRA)
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