JAMES V FERRARI EXPERIENCE Tri-Star Motors - Uniontown, PA 07/02/2007 - 09/19/2008 Service Manager Managed service technicians and advisors.perform customer write up, vehicle inspections,warranty claim submissions,traing schedules for techs,advisors,assited parts dept,scheduling. handle customer concerns.open and close repair orders. check in new vehicles.prepare estimates for repairs, PGT Trucking - Monoca, PA 11/13/2006 - 07/01/2007 Semi Truck Driver drove flat bed tractor and trailer. secured and tarp loads, hauled steel coils, structural steel, i beams, lumber, drywall, raw materials. kept logs,maintenced vehicle. routed trip plans. ensured on time deliveries. Brooks Automotive Group - Connellsville, PA 01/16/2006 - 05/15/2006 Service Director Service Director/Fixed Operations Manager. Supervised parts/service departments. performed customer service, warranty submission, set sales goals. set training schedule for technicians service depts. prepared estimates for repairs. Tri-Star Motors - Uniontown, PA 03/24/2004 - 01/15/2006 Service Manager Operate service dept., submit and administer warranty claims, Assist customers, Supervise technicians and assist with parts dept. Accommodate special customer needs. Superior Ford,Chrsyler Inc - Uniontown, PA 10/18/1998 - 05/07/2003 Service advisor perform service write up,warranty checks,dispatch work to techs,prepare estimates,follow up fore satisfaction Keefer Security Firm - Connellsville, PA 10/12/1994 - 11/01/2001 Security Officer Performed roving patrols, plain clothes security, report writing, and building and grounds patrols. Country Dodge and Subaru - Belle Vernon, PA 11/11/1994 - 05/01/1998 Asst Service Manager / Asst Parts Manager performed daily operations of repair garage, service write up, check warrantys,warranty submission and claims,dispatch work to techs,asst parts manager .received and ordered parts,inventory,sales United States Marine Corps - Camp Pendelton, CA 07/01/1991 - 10/31/1994 Warehouse / Equipment Operator Warehouse nco,heavy euipment operator,fork lift operator,electrician,plumber,refrigiration,water purification,HAZ MAT Handler
Marines 07/01/1991 - 11/17/1994 Honorable Discharge Warehouse SL3 NCOIC, bulk fuel operator, fork lift operator and heavy equipment. Also, water purification operator, electrician, plumber, and haz mat handler. EDUCATION Connellsville Area Senior High - 06/01/1991 Connellsville, Pennsylvania Attained High School Diploma Major: Auto Mechanics SKILLS AND ABILITIES Operator Fork lift and heavy equipment operator. licensed state inspection mechanic knowledge of computers, multiline phone system, operating programs. trained in electrical, plumbing and general capernty. certifeied service manager in chrysler,dodge,jeep,ford, gm lines. CERTIFICATIONS AND LICENSES cdl class A issued by pa state inspection mechanic issued by state certification safety inspection license for cars and trucks Certified Service Advisor issued by Ford/Chrysler/GM Automotive Industry certification for service manager and advisor. REFERENCES: Available Upon Request.
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