Jaemi M. Sisco
240-626-7289
jaemi_sisco at hotmail.com



OBJECTIVE
To apply extensive management, facilities and customer service experience in a challenging, creative, growth oriented environment. The desired position will utilize strong management, organizational and communication skills.


Management Proficiency Summary

Recruits, interviews, hires, trains and evaluate new personnel.
Creates and manages contract development and negotiations.
Plans logistics of complex operations and schedules activities and efforts to accomplish goals.
Works to broad management objectives without specific direction.
Motivates people to accept direction and work to the best of their capabilities.
Provides a strong base of leadership and organization within the work place.


Personal Attributes
High learning curve, adaptive to change, engages problems innovatively.
Customer focused.
Ability to master new concepts, ideas and practices.
Versatile, flexible.


Professional Experience

4/2006 1/2009
Wells Fargo Home Mortgage, Frederick, MD Facility Operations & Project Planning Manager

Manage all aspects of space planning, move coordination and facility management
Provide direction and oversight to vendor selection process, including development of RFPs, vendor interview, selection, SOW and management
Conduct periodic contract review and negotiation for contract revision or renewal as needed
Developed and implemented life safety, security and emergency preparedness plans
Manage furniture changes or additions necessary to accommodate staff
Manage space planning and forecasting for 3 east coast sites with over 4000 staff and 900,000 sq ft
Manage facility and administrative staff. Coach for maximum performance. Conduct annual performance reviews
Provide support to the VP of Real Estate with special projects as needed
Provide support to various departments for special projects/events with planning and set-up
Audit vendor invoices and approve for payment
Liaison to building management for repairs and maintenance
Primary point of contact for vendors providing janitorial services, plant care, security system services, copier maintenance, deliveries, furniture, construction projects
Create and distribute monthly vacancy reports for east coast properties
Responsible for maintenance of CAD drawings
Maintain furniture inventory




2/2004 4/2006, Discovery Communications Inc., Silver Spring, MD

Facility & Space Administrator

Responsible for management and assignment of over 1 million square feet of office space including the Silver Spring HQ building.
Manage vendor selection for all facility needs, including construction, HVAC, furniture, office supply and move vendors.
Work closely with HRIM teams to ensure proper updates are made to employee information.
Assign space for all incoming staff.
Assist with renovation and new construction projects as needed.
Manage all staff moves, both locally and across the US.
Design and coordinate installation of office and cubicle furniture to accommodate needs of growing departments and company.
Maintain furniture inventory.

1/2001 2/2004, Irving Group / Binswanger Advisory Services on contract to Cable & Wireless USA

Corporate Real Estate and Facilities Systems Administrator, Cable & Wireless USA,
Reston, VA

Coordinate all Facilities and corporate real estate related requests for all Cable & Wireless US locations
Administration of CRM system, ensuring all facility issues are resolved efficiently and in a timely manner
Manage inventory at offsite storage facilities; including furniture, archive documents and equipment returned from decommissioned properties
Work closely with security account manager to provide security, badge access and parking access to employees
Manage paper supply for all Northern Virginia locations
Primary point of contact for retaining and managing refreshment vendors
Supervise receptionist and mail center staff
Attend weekly project meetings to keep abreast of relocation projects
Space planning and management
Project management of outside vendors for corporate moves
Liaison to property management for Northern Virginia locations
Manage communications between facilities staff and Telecom/Network departments for projects and daily work orders


4/2000 11/2000, Facilities & Administration Manager, Customer Contact Center Manager
Confidant.com, (Dot.Com StartUp) A Frontline Capital Group Company, Herndon, Virginia

Reported directly to Senior Vice President of Operations.
Managed administrative staff that provided support to the sales and marketing team, as well as the senior management team.
Responsible for the creation and implementation of customer service processes and activities for an internet based, unified messaging provider, including script development, training processes and reporting structures.
Recruited, interviewed, hired, trained and managed 24X7 call center staff.
Coordinated move of three offices to one corporate location.
Worked closely with contractors to secure necessary permits for occupancy of newly constructed office space.
Managed walk through of new space, followed up with contractor to ensure all punch list items were completed to specifications.
Coordinated security needs with the subcontractor hired by the facility management company.
Worked with facility management to ensure company compliance with building rules and regulations.
Responsible for the purchase and set up of office equipment and furnishings.
Secured and managed vendors of office supplies and services.
Managed liquidation of office furniture, equipment and supplies when company closed.


1989 4/2000
ABS Group Inc., Government Institutes Division, Rockville, Maryland

1998 4/2000; Customer Service Manager
Responsible for all customer service activities surrounding a direct mail based training and publishing company with annual sales of $10M. Reported directly to the Director of Finance and Administration.

Hands-on management style enabled me to determine strengths, weaknesses and needs of the department.
Interviewed, hired, trained and supervised customer service staff and receptionist.
Trained new hires from all departments in basic customer service policies and procedures.
Oversaw all order processing (from entry to fulfillment) seminar registrations, customer inquiries, invoicing, accounts receivable management, debt collections, and problem solving/trouble shooting for customers, customer list maintenance, schedule staff and workflow.
Attended weekly/monthly management staff meetings to keep directors of other departments aware of order flow, actual to budget sales.
Worked closely with Vice President of Finance and Administration to monitor accounts receivable and month-end closing process.
Monitored book inventory and order reprints based on past sales history.
Maintained customer database of over 150,000 customer accounts used in direct mail marketing campaigns.
Created new systems to increase international sales.

1995 1998; Assistant Customer Service Manager
1990 - 1995; Customer Service Representative
1989 - 1990; Receptionist
Education
1989; Penn Cambria High School, Cresson, Pennsylvania, diploma, business studies