SUMMARY OF QUALIFICATIONS
Reliable, motivated and analytical Human Resources Management professional with a solid background combining education and experience in overseeing training, benefits programs, employee relations and other HR functions. Offer excellent communication, interpersonal, relationship-building, critical thinking and organization skills. Able to design and implement highly effective policies, procedures and programs to maximize operational efficiency. Diligent and resourceful individual with proven ability to hire, train, schedule, supervise, motivate and evaluate personnel. Proficient utilizing many computer based programs including WordPerfect; Timberline; Dimensions; Acorde; Kronos; MS Windows XP; Windows Vista; Excel; PowerPoint; Vista; Ceridian; HRIS; Lotus Notes; Unicru basic (+ salaried) and Word.
PROFESSIONAL EXPERIENCE
CIRCUIT CITY STORES, INC., Groveland, Florida March 2007 Present
Human Resources Manager CIRCUIT CITY DISTRIBUTION CENTER
Primarily responsible for all employee benefits administration and employee training & development.
Developed and implemented new Succession Planning tool/pay structure for salaried associates.
Recruit, interview, hire, train and termination responsibilities for a 200+ employee facility (including salaried).
Facilitate all new hire orientation training, including Forklift Safety Certification, Respect, Diversity and Sexual Harassment, and Code of Business Conduct.
Advise managers/supervisors on employee relations issues including disciplinary processes through coaching and correctives.
Develop, implement and maintain a rewards/recognition programs to improve productivity & associate morale.
Effectively and efficiently manage all workers compensation claims from date of injury to completion, and through legal process.
Facilitate Leadership Training (Management Work Series) to all exempt and non-exempt associates.
Administer employee background and driver checks as well as drug testing in accordance with DOT regulations.
Actively administer compensation and benefits programs including medical/dental, long and short-term disability, workers' compensation, vacation, sick leave, holiday pay, paid time off, profit sharing, and retirement programs.
Provide support in areas of training, performance evaluations and management processes.
Conduct internal investigations and serve as a resource for loss prevention issues.
Positive role model in support of company values, mission and vision.
Manage all aspects of employee files, including performance management and confidential employee records.
Manage employee retention and turnover levels to applicable standards.
Identify legal requirements and government reporting regulations affecting human resource functions and ensure policies, procedures and reporting are in compliance.
Manage bi-annual Kenexa survey information, which includes facilitating feedback sessions and the creation of action plans to improve overall performance of facility. Monitor activity and track accountability of completion.
Facilitate yearly Pro-Associate Training, Harassment, Diversity and Business Code of Conduct to non-exempt associates.
Champion annual United Way campaign, that resulted in the highest participation level (98%) amongst the distribution centers in 2007 & 2008.
WBC CONSTRUCTION, LLC DBA SELECTBUILD Orlando, Florida August 2005 March 2007
Transferred from BMC West Corporation in Minden, Nevada to sister company WBC Construction to develop, streamline and implement quality standards of practice in several areas, which include Human Resources, Accounts Receivable, Collections, and Administration. Duties and responsibilities include, but are not limited to, those listed below;
Human Resources Manager
Develop and assist compensation and benefits programs including medical/dental, long and short-term disability, workers' compensation, vacation, sick leave, holiday pay, profit sharing, and retirement programs.
Responsible for yearly open enrollment of health benefits and 401k; responsible for the completion and maintenance of new hire orientation programs. Managed all aspects of employee files, including performance management and confidential employee records.
Responsible for providing comprehensive Human Resources support to the upper management level from several satellite offices. Proven Advanced HR generalist experience with demonstrated proficiency in HR
processes, including employee relations, compensation, organizational development and talent management; Interface at all levels within the company (management, corporate and employees).
Conduct yearly training classes on Sexual Harassment and Business Code of Conduct.
Coordinates with Corporate HR in the implementation of wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services, and company safety and health programs; monitor for effectiveness and cost containments.
Work closely with the Director of Training to establish management training programs that address company needs across division lines (e.g., management, Performance Appraisal, supervisory). Conduct a continuing study of all Human Resources policies, programs, and practices to keep top management informed of new developments.
Collections Manager Concurrently accomplished these goals while performing HR Manager duties listed above
Perform all collection efforts from several large volume builders extending from the east to west coast of Florida. Responsible for collecting, maintaining and evaluating accounts on a daily basis.
Credited with reducing the collections on all accounts by over 750K in less than 12 months.
Establish and maintain positive working relationships with large volume builders.
BMC WEST CORPORATION Minden, Nevada January 1999 July 2005
Human Resources Manager June 2003 July 2005
Advanced to concurrently perform the duties of two positions for a manufacturer and distributor of lumber products with full responsibility for a broad range of functions including compensation and benefits programs, annual open enrollment processes and employee files.
Credited with reducing accident rate while increasing safety awareness by instigating several training programs for forklift operation, First Aid, CPR and OSHA.
Provide upper management with regular updates regarding the effectiveness of HR policies, programs and practices; maintain an updated knowledge of industry best practices as an active member of SHRM.
Collaborate with Director of Training to assess training requirements and design appropriate programs.
Led implementation of TOR Analysis Program to identify causes of accidents, conduct follow-ups and ensure future prevention.
Develop compensation and benefits programs such as medial/dental insurance, long- and short-term disability, vacation, sick leave, holiday pay, profit sharing and retirement.
Team with corporate HR to implement wage/salary structure, payment policies, performance appraisal programs, employee benefits programs and safety and health programs.
Consistently provide essential HR support to upper management while handling a variety of tasks including daily general ledger reconciliation and delinquent account collections.
Administrative ManagerJanuary 2001 July 2005
Direct a broad range of operational activities at a multi-unit building materials facility; scope of responsibility includes payroll, inventory control, A/R, A/P, OSHA compliance and overseeing all administrative tasks of over 80 personnel.
Streamlined daily activities by creating a new hire orientation process, developing an Administrative Manager Handbook of responsibilities and functions and defining job descriptions for assistants.
Effectively executed a $1 million truss department budget and $500,000 lumber department budget by setting monthly limits, counseling managers on overages and establishing goals.
Credit ManagerJanuary 1999 December 2000
Entrusted to maintain over 1,900 credit files, handle 100% of A/R collections, recover bad debt and evaluate Experian/Equifax reports on potential customers.
Designed alternative payment plans that attained approximately 90% successful collection rate.
Incorporated effective strategies to collect money owed; efforts resulted in collection of $145,000 from a single customer within six months.
BOSTON CHICKEN, INC. Clovis, CaliforniaOctober 1996 December 1999
General Manager March 1997 December 1999
Progressed with this upscale fast-food restaurant to oversee operations with responsibility for P&L, HR, A/P, A/R, forecasting, budgeting, customer service, inventory control and loss prevention, overseeing several locations in the central California market.
Managed 130 employees and three managers; administered management training and development program.
Fostered a positive environment that effectively motivated staff by implementing a cash reward system, conducting regular team meetings and distributing customer service awards.
Ensured efficient operations by hiring, training and appropriately scheduling staff as well as terminating when necessary.
Restaurant/Training ManagerOctober 1996 December 1998
Hired to design, develop and implement training programs and materials for new products and concepts.
Closely monitored training compliance by devising Excel-based follow-up checklists to track completion.
WALT DISNEY WORLD COMPANY Lake Buena Vista, FloridaOctober 1992 September 1996
Food & Beverage Training Manager Magic Kingdom
Directed, implemented and established training and orientation of newly hired employees in areas such as health benefits, 401K, wellness program, safety, sanitation, cash handling, OSHA and hazardous materials.
Advised executive management on employee issues, as well as ongoing performance management .
Primarily responsible for creating, maintaining and updating various confidential employee records for over 1,200 personnel.
EDUCATION & SPECIALIZED TRAINING
CAPELLA UNIVERSITY Minneapolis, Minnesota2004
Bachelors Degree in Human Resource Management
HESSER COLLEGE Manchester, New Hampshire 1989
Associates Degree in Business Administration Human Resource Management
SHRM MEMBER 2009
REFERENCES
Furnished immediately upon request
|
