YASMINE B. CHAPMAN, SPHR 3031 South Reed Street Denver, CO 80227 (720) 962-4761
SUMMARY
Human Resources Executive with strategic orientation and extensive experience in complex, customer-driven organizations. Developed reputation as a consultant partnering with organizations to improve effectiveness in changing environments. Demonstrated strength in driving HR customer-focused results aligned to overall business objectives. Exceptional skills in:
Employee Communication Employment Law/Compliance Process Improvement/Strategic Planning Employee/Labor Relations Training and Development Compensation/Benefits Policy/Procedures Development Performance Management Procurement/Contract Negotiations
PROFESSIONAL EXPERIENCE
FIRST DATA CORPORATION Greenwood Village, COSeptember 2006 - Current HR Procurement Manager Handle all procurement processes of human resources services, prepare and evaluate solicitations, negotiate and prepare contracts/agreements for global organization. Negotiate over $250,000. in cost savings first year and on target for $2 million in saving for second year. STATE OF COLORADO Denver, CO2005 2006 Benefit Contract Administrator Manage Self Insured and Fully Insured Health and Dental Plans for the States 50,000 employees. Monitor utilization, and contract performance. Lead project for the procurement of web-based benefits administration and support system. ANCTIL PEO SERVICES, INC. Greenwood Village, CO2004 2005 Professional Employer Organization providing human resources consulting, safety, risk management and payroll services for small and mid-sized businesses. Director of Human Resources/Consultant Created policies, procedures, handbooks, forms and job descriptions, which served as marketing materials. Developed benefit plans and managed human resources legal compliance, risk management and workers compensation. Facilitated new employer development and provided new employee orientation and employee relations.
CAREER SERVICE AUTHORITY, CITY AND COUNTY OF DENVER, CO 1999-2004 Compensation, Classification, & Benefits Manager Developed and maintained the classification and compensation plans for 10,500 city and county employees. Managed 18 employees in three units. Responsible for administration of $70 million benefits budget. Significantly enhanced recruitment and selection process by revising classification system to consolidate jobs into broad ranges. 173 clerical classifications to 5 Administrative Support and 2 Supervisory levels. Consolidated 320 Management and Executive Classes into 3 Management and 2 Executive categories. Negotiated reduced rates with health care providers for employee health, dental and other insurance programs and administered contracts and benefits, minimizing budget impact by 9%. Researched, developed and recommended new and/or modified policies and plans regarding employee benefits and compensation strategies, programs, and practices, which reflected current market. Conducted annual survey and forums on employee needs and service quality, in areas of compensation benefits, and classification to insure competitiveness, improving recruitment and retention. Directed staff in researching and recommending effective merit and incentive pay policies and practices to the CSA Director, CSA Board, Mayor and City Council. Conducted annual market pay surveys and analyses including providing salary data for contracted labor for compliance with OFCCP and Davis Bacon. Directed the day-to-day administration of the Citys benefits programs, flexible spending accounts and unemployment insurance programs. Developed and oversaw Health and Wellness programs for Career Service employees designed to reduce utilization of healthcare plans and improve productivity. Oversaw reengineering processes and the successful implementation and transition of the automated PeopleSoft benefit administration system.
CITY OF INDEPENDENCE, MISSOURI1991-1999 Director of Human Resources Led all Human Resource activities and direction for the Citys 1200 employees. Oversaw six employees and managed a $150,000 training and a $350,000 department budget. Established internal equity and external competitiveness by overhauling the classification and compensation system, reducing classifications by 50%. Conducted job evaluations, benchmarked positions and performed annual market surveys for salary and benefits. Revamped entire classification and compensation plan, created new total compensation strategies, policies and procedures, implementing merit and performance based incentive pay improving satisfaction and employee morale. Converted the City of Independence into a learning organization. Delivered 32 hours of Supervisory Training to 184 supervisors for $35 per person. Provided extensive training in all areas of work. Managed employee benefits, including a self-funded health plan, negotiated with carriers and third party administrators, chaired medical claims appeals board, monitor performance contracts. Completely revised the Personnel Policies and Procedures eliminating ambiguity and improving comprehension, presented changes and obtained approvals from Personnel Board and City Council. Led negotiations and managed work agreements with six employee unions. Ensured compliance with all local, state, and federal laws and regulations. Developed and implemented strategic recruitment and retention policies, reducing recruitment time by 75%, improving diversity, and lowering turnover by more than 50%. Saved over 40% of workers compensation costs by implementing new pay policies and establishing modified duty and early return to work procedures.
PREVIOUS PROFESSIONAL EXPERIENCE
Agency Human Resources Manager, Denver Department of Public Works Management Analyst Denver Employment and Training Administration
EDUCATION
Masters Public Administration / Human Resources, University of Colorado BA, Organizational Communications, University of Colorado
PROFESSIONAL DEVELOPMENT Senior Professional in Human Resource (SPHR) International Personnel Managers Association Certified Professional. Thomas F. Lewinsohn Award HR Excellence 1996 1991 US Representative to SOCPO Conference in Harrogate, England
TECHNICAL COMPETENCIES
PeopleSoft Microsoft Suite Outlook PowerPoint Excel
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