Thomas E. Healy


SUMMARY

Versatile and results-driven executive leader with expertise in field sales, operations and customer service. Consistent top performance in identifying business development opportunities and increasing operational efficiencies. Experienced at conducting skillful negotiations, developing strong teams and establishing outstanding relationships with vendors and customers.

Talent to Lead Business Start-ups
Passion for Operational Excellence
Ability To Build High-Performance Teams
Aspiration to WinExpertise to Lead Business Turnarounds
Zeal for Customer Satisfaction
Capacity to Quickly Deploy

PROFESSIONAL EXPERIENCE

Siemens Building Technologies, Inc.
Leading global supplier of electronic security systems, fire safety systems, HVAC systems and building controls designed to enhance energy efficiency and comfort for buildings and public places.

General Manager, Minneapolis, MN 2007 2008
Leadership responsibility for Minnesota branch office comprised of over 100+ sales, engineers, installation and service employees, accountable for $28 million in sales bookings, associated revenue and EBIT.
Transformed sales culture by training and coaching account management principles.
Created and implemented strategies to double third party service sales.
Introduced Lean principles that reduced average WIP by 15 working days.
Re-engineered booking process, reducing booking time by five working days.
Increased margin by more than 4.5% by assigning accountability and encouraging routine business practices.
Recognized as best in district for managing accounts receivables.
Increased competitive advantage by expanding number of NICET Certified technicians by 16%.

RF Technologies, Inc.
Privately-held Corporation that is leading provider of comprehensive, integrated radio frequency identification (RFID) monitoring systems and healthcare enterprise solutions.

Vice President RF Service & Solutions, Milwaukee, WI 2005 - 2007
Leadership responsibility for transition and turnaround of cost-based phone support organization into profitable national service organization. Led customer call center, customer support team, product design and installation team to profit realization.
Created and implemented key strategies for business start-up that produced $3.8 million in service revenue within two years.
Restructured installation practices, resulting in 19% margin improvement.
RF Technologies, Inc., Vice President RF Service & Solutions (Cont.)
Increased customer satisfaction by creating RF Technologies Learning Academy and Knowledge Base System, allowing faster response to customer questions and concerns.
Developed and implemented Remote Monitoring Services, increasing revenue opportunities and reducing operational costs.
Established a service engineering team to partner with Product Engineering, accelerating product launch.

Johnson Controls, Inc.
Fortune 500 company that is global market leader in facility management, building controls and automotive systems.

Wisconsin Area Service Manager, Milwaukee, WI 2000 - 2005
Leadership responsibilities for $40 million sales, 200+ employee service business in fire, security, HVAC and building automation industry.
Led Wisconsin Area Team to receive Best Performance Award for overall business out of twenty-five areas.
Developed marketing plan that resulted in over 100 service agreements sold.
Participated as key member of business acquisition team, resulting in purchase of operation that expanded overall capacity.

Philips Medical Systems North America
Manufactures systems for diagnostic imaging, radiation oncology and patient monitoring, as well as providing information management and resuscitation products.

Region Manager, Cincinnati, OH 1993 - 2000
Leadership responsibilities for region service team of 85 employees, product installation of $60 million and service sales of $14 million.
Led successful transition of a dealership to corporate territory take-over.
Increased service business by 20% through development and implementation of third-party service offerings.
Consistently exceeded annual P/L targets year after year.

Area Manager, Minneapolis, MN 1991 - 1993
Leadership responsibilities included managing team of 20 field service engineers and revenue of $3 million. Territory included Minnesota, Wisconsin and portion of Iowa.
Increased service base 13% per year.
Developed preventive maintenance program that became gold standard for other vendors to match.

EDUCATIONAL BACKGROUND

Master of Business Administration - Xavier University, Cincinnati, OH
Bachelor of Arts - Metropolitan State University, St. Paul, MN
Associate - Electronic Technology - Dunwoody, Minneapolis, MN