ROBERT M. MILANE
SENIOR CLAIMS / RISK MANAGEMENT OFFICER
Expert at resolving claims through settlement, mediation and litigation in the Liability, General Insurance and Workers Compensation arenas.
Claims professional with JD degree and 20+ years experience protecting the assets and reputation of a Fortune 500 transportation company, FedEx Ground Package System. Well-established ability to assess/manage company risk levels and establish appropriate reserves. Formidable record of championing/implementing profitable, game-changing insurance programs/processes. Collaborative business partner with strong reputation for proactive, high-impact risk management leadership and sought-after speaker at Transportation, Legal and Workers Comp conferences.
Strategic Planning Regulatory Compliance Exposure Assessment Complex Negotiations Change Management Vendor & Client Relations Call Centers Process Improvement Team Leadership Performance Management
Available for relocation to southern or southwestern US.
PROFESSIONAL EXPERIENCE
FED EX GROUND PACKAGE SYSTEM, INC. Akron, OH 1999-2009 Premiere small package delivery organization serving the US and Canada.
Managing Director, Risk Management Oversaw risk management activities in the areas of Liability Claims, General Insurance and Workers Compensation (subject to a $3M self-insured retention) with a 20-person staff managing claims for 4 FedEx companies. Special emphasis on prompt and fair claims resolution to protect company reputation, identifying and managing risk exposures, and ensuring programs met corporate standards for quality, cost effectiveness, and timeliness.
Recommended and led the implementation of diverse, enterprise wide risk initiatives: oEstablished the 24/7 FedEx Ground Accident Reporting Centerwhere a single phone call from the field guaranteed proper adjuster assignment. Created a cost-neutral program that generated $80K to $100K annually in positive cash as a result of phone adjuster capabilities. oDesigned and launched the OCIP (Owner Controlled Insurance Program) providing General Liability and Workers Compensation insurance to all on-site vendors for $600M construction of 10 new Hub Distribution Centers. Generated positive cash flow, ensured appropriate coverage, provided a single source of recovery for claims, and created a higher standard of job site safety. oGained 99% participation in the Independent Contractor Insurance Programenabling contractors to meet lease requirements for Occupational Accident, Workers Compensation, Physical Damage, and Non-trucking Liability insurance coverage. Economies of scale drove competitive pricing and provided contractors with a best in class broker and insurance carrier relationship. Built strong network of brokers and vendors by managing the vendor selection process and developing long-term business partnerships to optimize companys buying power.
ROBERT M. MILANE Page 2 rmilane680[at]yahoo.com
CALIBER SYSTEM Akron, OH 1984-1999 Holding company for major transportation companies formerly Roadway Services. Caliber and its transportation companies were purchased by FedEx Corp, in 1999.
Section Manager, Liability Claims, 1998-1999 Promoted to manage 8-person Liability Claims teamdirecting the establishment of appropriate reserves, claims investigation, litigation management, and settlement authorization. Ensured best practice processes and procedures as well as use of the most effective outside investigators and attorneys. Strong focus on cost control. Led employee development efforts, including annual performance evaluations.
Achieved consistent, cost-effective claims management resolving claims as soon as practicable and avoiding unnecessary litigation. Gained reputation as a strong leader with the ability to interact with management and field personnel to provide effective resolutions of claim-related problems.
Liability Claims Manager, 1984-1998 Ensured prompt, thorough investigation of losses, including exposure analysis and establishing appropriate reserves. Maintained regulatory knowledgebase and interacted with 150 independent adjustment agencies. Special emphasis on leading negotiation processes with claimants, insurance companies and attorneys to resolve claims prior to litigation, supervising litigation preparation, and participating in discovery, witness preparation, legal research, drafting of documents and trial activities.
Managed claims caseload of 630 files and oversaw litigation processes in 13 northeastern states for defense of wrongful death, bodily injury claims, property damage claims, and cargo damage claims. Repeatedly saved significant legal fees through aggressive settlement of claims through negotiation and mediation processes. Interacted with senior management to resolve legal issues involving compliance with government regulations, drafting and interpreting contracts, releases, indemnity agreements, hold harmless agreements, lease agreements and other corporate legal matters.
EDUCATION
Juris Doctorate (JD) University of Akron School of Law, Akron, OH Admitted to Practice in Ohio
Bachelor of Science Business Administration (BSBA) in Marketing University of Akron, Akron, OH
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