Thomas G. Coffey, SPHR, CBM, CPLP
Roanoke, VA 24012 tgcoffey[at]cox.net

Experienced Human Resources Manager skilled at improving morale, lowering turnover, and maximizing employee performance

More than 15 years progressive HR and training management experience, combined with a degree in Human Resources Management and a background working in union (and non-union) environments. Certified Franklin Covey Facilitator committed to continuing education with memberships in SHRM, ASTD, and the APBM. Adept at talent management and succession planning. Excels in improving company processes, and helping employees achieve excellence. Accessible, diplomatic and confidential; a team player and business partner to all department managers. Designated as a Subject Matter Expert in Workplace Learning and Performance by the ASTD Certification Institute. Key experience includes:
Training & Development
Government Compliance
Recruiting & Hiring
Outplacement Activities
Risk Analysis/ManagementSatisfaction Surveys
Disciplinary Action
Leadership Development
Safety and ISO Training
Change ManagementBenefits Administration
Employee Orientation
Strategic Planning
Performance Intervention
Lean Concepts and 5 S
His management experience has provided him with a unique understanding of HR issues, training and
development applications, and workplace motivation factors.
Senior Manager, International Relations, ASTD

Professional Experience

SHELOR MOTOR MILE Christiansburg, VA2008 2009
Corporate HR Manager/Training Coordinator for an enterprise with 500 employees supporting six new car dealerships, two parts retailers, two service centers, two used car centers, a finance company, and NHRA Speedway. Supervised a payroll administrator, benefits specialist, and an HR Generalist.
Oversaw recruiting and hiring of 100+ new employees, policy and procedure development, strategic planning, talent management, disciplinary action, succession planning, benefits coordination, and outplacement activities for the largest privately held dealership in Virginia.
Conducted HR compliance training for supervisors, including FMLA, Harassment, Progressive Discipline, and Performance Evaluations.
Trained service technicians in Lean Manufacturing concepts; educated managers in policy interpretation, risk management, and process improvement.
Introduced and promoted Covey concepts throughout organization.
Provided Leadership Development training for managers and supervisors as part of the succession planning process.
Reduced voluntary turnover from 12% to 7% through supervisory training .
Implemented 360-degree feedback to the performance evaluation process, and an employee recognition program based on the Fred Factor principles, resulting in higher morale and improved performance.
Customized a targeted selection process, including managers on the selection panel.
Improved accident reporting process to quickly identify safety issues and avoid costly claims.

VOLVO TRUCKS NORTH AMERICA, Inc. Dublin, VA2003 2008
Transfer of Knowledge Advisor overseeing 10 trainers for the worlds second largest heavy-duty truck brand.
Developed and delivered training to salary and hourly workforce to prepare for successful ISO 9001 and ISO 14001 audits.
Presented workshops and training on FMLA, Harassment, Lean Manufacturing, and Safety Awareness.
Delivered 4-hour sessions to 1200 employees (25 per class) on Lean Manufacturing concepts, leading to reduced waste, and increased efficiency. Received company citation for Outstanding Performance.
Maintained training attendance rosters in MS Access for easy retrieval during compliance audits.
Cut FMLA attendance abuse incidents by 10%, with no union reprisal.
Helped increase employee satisfaction survey scores (completed by 169 workgroups throughout the plant) from 68% at start of employment, to 82% at end.
Provided Leadership Development training for managers and supervisors as part of the succession planning process.

THOMAS G. COFFEYtgcoffey[at]cox.netPage two

NEW ROADS, Inc. Martinsville, VA2001 2003
Manager of Training & Development for a 3rd party fulfillment center with 1600 employees and two distribution facilities shipping merchandise on behalf of major catalog retailers.[2002 2003]
Created curriculum, coordinated workshops, and conducted training in leadership skills, safety awareness, customer service, and legal compliance, including EEO, ADA, and FMLA.
Supervised three direct HR reports, and collaborated with President and HR Director on special projects.

Corporate Human Resources Manager [2001 - 2002]
Upgraded hiring process standards; and was recognized by company President for hiring top talent.
Originally hired as a contractor and was recruited for full-time employment.

SELF-EMPLOYED Roanoke, VA1999 2001
Human Resource Management Consultant
Taught a three credit hour course in Human Resource Management at Virginia Western Community College as adjunct faculty.
Assessed applicants for a manufacturing start up facility operated by Johnson & Johnson; supervised pre-employment screening process, assuring legal compliance with EEO and ADA.
Provided staffing assistance for the Rubatex Corporation during a labor dispute.
Led a 40-hour workshop in Leadership Development for 20 police officers at the Cardinal Criminal Justice Academy, and a two-day seminar for the State Governing Council on Motivation and Coaching.
Briefed employees at Accellent Corporation on 5S Concepts as part of a Lean Manufacturing initiative.
Wrote a facility training manual for the NSW Corporation to standardize training on all three shifts.
Instructed employees of Virginia Forge on Basic Electrical Concepts.
Facilitated mechanical and safety training at R.R. Donnelley & Sons Printing.
Reviewed and updated the Employee Handbook for Engineering Concepts, Inc.
Delivered Leadership Development training for Ingersoll Rand Corporation and Lanford Brothers.
Keynote presenter for the 2002 Virginia State IAPES Conference.

DUNMAN WHOLESALE, Inc. Vinton, VA1993 1999
Human Resources Manager for a wholesale supplier overseeing HR activities across 4 locations in 2 states.
Supervised two direct HR reports, combined reporting procedures for the branch offices.
Updated orientation and compiled a Policy and Procedures handbook.
Implemented a succession planning process, provided Leadership Development training for managers.
Reduced turnover by 17%, workers comp claims by 36%, increased employee satisfaction by 31%.

NISSAN MANUFACTURING Smyrna, TN1991 1993
Distribution Supervisor for an automotive manufacturing facility, supervising 6 team leads, 120 employees.

Certifications

Senior Professional in Human Resources (SPHR) 1996
Certified Professional in Learning and Performance (CPLP) 2006
Certified Business Manager (CBM) 2005
The 7 Habits of Highly Effective People (Franklin Covey) 2006

Professional Affiliations

Society for Human Resource Management Member since 1993
American Society for Training and Development Member since 1992
Association of Professionals in Business Management Member since 2005

Computer Skills

MS Windows Microsoft Office: Word, Excel, Outlook, PowerPoint, Access HRIS Programs

Education

TREVECCA NAZARENE UNIVERSITY Nashville, TN
Bachelor of Science (BS) in Management of Human Resources
WALDEN UNIVERSITY Minneapolis, MN
Course work toward Masters Degree (MS) in Leadership and Human Resources