Executive Assistant/HR Recruiter/HR Generalist, Benefits, Compensation
Service Excellence providing Executive Support, HR, Office Management, and Supervisory experience.

Core Competencies

20+ years executive/administrative support Exceptional verbal & written communication
Exceptional Interpersonal & Team Building Proficient in Word, PowerPoint, Excel
Proven Problem-Solving & Conflict Resolution Bi-lingual: Spanish
Practices confidentially with sensitive information BS Business Management
Proven success in meeting deadlines, and multitasking

___________________________________________________________________________________
Professional Experience
___________________________________________________________________________________
3V Inc. International Customer Service Representative: Charlotte, NC 04-06/5-08
(Privately held $200 global specialty chemical manufacturer, headquartered in Italy. Closed Charlotte office in May 2008 to reduce costs.)

Administrative support to VP of Sales and Marketing, Operations Manager, and seven field sales
representatives; expense reports, including Tradeshow and travel accommodations, hotel reservations,
and implemented meeting preparations for management with owners of company and directors.
Provided HR services for Charlotte office; e.g.: employee benefits, including short and long term
disability, EEOC compliance, recruiting, employee training, FMLA, FLSA, HRIS implementation, and
employee safety.
Handled clients with purchasing products; to include logistics in Mexico, South America, Central
America, and the Caribbean.
Resolved customer disputes with cross functional areas to affect a mutually positive outcome for both
the customer and the company.

Imprax Performance Resources: Office Administrator Grover, NC 01-04/4-06
(Privately held global multimillion dollar CD and DVD manufacturer, headquartered in Europe.)

Assistant to Regional Manager, Ed Rudisill; coordination and management of daily/weekly activities.
Arranged travel, expense reports, first contact for employees for RM.
Recruited and hired, processed new hires, conducted orientation for new hires; drug testing, background
checks.
Initiated and maintained all employee benefits; i.e.: health, FMLA, short/long term disability.
Processed employee payroll using Kronos system.
Built a teamwork environment that encouraged collaboration across divisions.
Processed company invoices to ensure client payment.

Personal Assistant NC/SC 2002/2004
Maintained/coordinated calendar, assisting with daily tasks, shopping, coordinated meetings, arranged travel/hotel accommodations, screened all calls, prepared correspondence when required.

Curtiss-Wright Flight/Mechanical Systems:
Human Resources Administrative Assistant Shelby, NC 09-99/2-02
(Publicly held global multimillion dollar manufacturer of aerospace components for Boeing, and Lockheed Martin)

Administered recruitment, and initial/ exit interviews. Drug testing and background checks.
Processed and maintained employee health benefits. Handled short and long term disability for
employees, employee training, and development, FMLA, Cobra, EEOC compliance.
Implemented, and maintained HRIS system.
Coordinated and maintained projects as assigned by HR Director, e.g.: employee uniform ordering,
blood drives, etcetera.
Setup of required department certifications for employees and supervisors with outsourced vendors.
Processed, forwarded, relayed, maintained confidential and time sensitive information.
Coordinated, and implemented all company functions for employees.
Provided confidential, secret blueprint documents to department heads when required.
Coordinated the publication and distribution of monthly company newsletter.

Ocwen Federal Bank: Customer Relations & Collections Orlando, Fl 05-98/5-99
(Privately held multimillion dollar mortgage bank, provided services and alternatives for delinquent clients)
Provided vital information to homeowners, i.e. explanation of taxes, explanation of the necessary
insurances required for the homeowner, explanation of foreclosure proceedings, all of which vary state
to state.
Coordinated delinquent mortgage payments with homeowners.
Mortgage collections (1-29 days).
Assisted Latin customers with same information.

AirTran Airways: Human Resources Generalist Orlando, Fl 09-93/4-98
(Publicly held multimillion airline, providing commercial air travel to/ from various International Airports within
the U.S.)
Provided daily administrative support to Director of HR.
Coordinated bi-weekly with the General Counsel for this 700-employee airline, located in 23 cities
regarding regularly updating FAA policies.
Recruited and interviewed candidates for all departments, working directly with department managers.
Implemented training and development of employees, as requested by department heads.
Coordinated Benefit enrollment, Cobra Administration, Workers Compensation claims, FMLA,
including short and long-term disability claims. While maintaining EEOC and FAA compliance.
Handled and maintained sensitive and confidential information.
Trained to perform D.O.T/FAA drug testing.

Held progressively responsible positions: upper Level Managerial support, Office Administrator, Human Resources Generalist, Lead Supervisor, Department Manager, Buyer, and the diverse position in International Customer Service.

Education: University of Phoenix- Charlotte, NC Campus BSB/M 2008




Positive employee/customer experiences are key a successful organization . Donis Jaime.