PROFILEProfessional Sales Manager with extensive experience in negotiation, new business development, and operations management; my strengths include proven success in managing customer service initiatives, increased retention, closing the sale, and customer satisfaction.
PROFESSIONAL EXPERIENCE
2008 - PresentLogistics Account Manager - Bear Transportation Services. Dallas, TX
Manage national territory by calling on corporate traffic managers, operation managers, and plant managers to provide customized transportation services. Serve as a liaison between motor carriers and manufacturing / distribution companies. Negotiate price, time line, and special handling needs insuring successful delivery. Emphasis on dispatching, tracking, tracing, customer service, invoicing and billing. Developed bid proposals and contracts to secure sales to ensure successful door to door movement. Assist in investigation and reporting of claims; resolve client carrier issues. Provide follow up customer contact ensuring total customer satisfaction. Created additional sales territory establishing 26 new accounts.
2005 - 2008Outside Builder Sales - Kiva Kitchen & Bath. Dallas, TX
Sales and installation of high end appliances packages and decorative plumbing selected by custom home builders and contractors. Generated new sales through cold calling, direct outside calls, and business networking events; achieving 110% sales quota. Established solid client relationships with designers, architects, contractors, and custom home builders through communication and problem resolution. Developed customized quotes and personalized service increasing referral business, strong customer satisfaction, and increased market share.
2001 - 2005Director of Sales - Hilton Garden Inn. Addison, TX
Responsible for developing and facilitating corporate business to ensure the necessary advance bookings for a successful and profitable business. Established a customer base of corporate accounts through outside and inside sales; responsibilities included weekly, monthly, and annual capacity forecasting. Negotiated guest rates, meeting rooms, and hotel services. Implemented sales blitz and marketing goals to ensure maximum capacity goals were achieved. Proven record of sales success; maintained an average business day capacity of 99% with a weekend average of 60%+.
1995 - 2001Project/Account Manager - Amrep. Lancaster, TX
Project/Account Manager for a manufacturer of automotive chemicals for retailers including AutoZone, Pep Boys and Advance Auto. Spearheaded set-up of trade shows, sales meetings for retail customers. Develop business and marketing plans for new products to increase sales. Provide direct customer contact with coordination of design, development and execution of marketing promotions. Involved in expediting art requests for private labeling, scheduling product for production, and purchasing space in retail stores.
1987 - 1995Warehouse Operations Manager - Barnett Brass Plumbing Supply, Inc. Buffalo, NY
Responsibility included management of ten hourly employees and achieved significant improvements in their productivity. Recruited, hired, dismissed and developed staff to achieve corporate, team, and personal goals. Duties included all customer service and satisfaction concerns, budget process, purchasing, shipping and receiving time tables, inventory control and ensured timely delivery of orders. Maintained warehouse budget below P&L requirements for 18 consecutive months.
CERTIFICATES
Mountain View College
Certificate in Microsoft Office, SAP (System Application and Products) 4 year trade certificate in Plumbing Trades
REFERENCESREFERENCES AVAILABLE UPON REQUEST