OBJECTIVE:

Over twenty years in property management industry, a hands-on, attention to details leader, seeks a career in facility management for an organization with whom my extensive experience will benefit the client, the employees and the company's strategic and fiscal vision. Europe & USA experience.

EXPERIENCE:

DIRECTOR OF FACILITIES MONTANA STATE FUND, HELENA MT 12/08-present
* Oversee all facilities management, including all preventative maintenance.
* Oversee all document processing and mailroom functions
* Oversee fleet management dept.
* Oversee all landscaping and grounds management
* Oversee all facility janitorial services
* Responsible for creating and managing existing facility budget as well as construction budget, saving organization 2.3 million on new construction costs to-date.
* Management of human, fiscal and physical resources to provide facilities and infrastructure to support MSF.
* Project Lead offering comprehensive knowledge of construction project management practices, codes, contract administration and construction estimating for 26 million dollar new building, housing 350 offices.
* Project Lead for LEED Gold Certification.
* Project Lead for the transition of 350 employees and their workstations into new facility.
* Developed Emergency Action Plans for staff and building, wrote fleet management policy and security policy for existing building.
* Developed extensive security system and monitoring for building and 350 employees
* 25 direct reports, managing both union and non-union employees.

GENERAL MANAGER (Consultant) GRIFFITHS CONSULTING, New Milton, England 8/07 11/08
* Develop hotel policies and procedures.
* Hotel Marketing and Sales promotions.
*Created development of training course materials and individual managerial development plans.
*Analysed Customer Satisfaction through customer feedback system and assisted to drive action plans for continual improvement of our services and systems.
*Facilitated career development training for the team
* Developed emergency procedures.
* Cut operational cost in all departments.
* Staff training and development.
* Developed all service standards throughout all departments.
* Hired as a consultant to develop hotel and staff.




GENERAL MANAGER - THE HEARTWOOD RESORT & CONFERENCE CENTER, WI 1/05-7/07
Full service resort, sleeps 240 people. Conference Center space for up to 800 people. 3.5 million USD room revenue. 2 million F & B. Multiple Accommodations: Hotel Rooms, Cottages, and Duplexes.
All property operations including:
* P & L financial management
* F & B, conferences services
* Managed staff of 8 managers and 25 full time service staff
* Property maintenance
* Marketing/sales
* Staff development
* Inspiring leadership
* Oversight with all departments
* Establish strategic actions
* Manage client's expectations
* 5 star standards
* Wedding Planner/Sales
Increased revenues 85% my first year. Planning of renovations, facility development, doubling property size. Building local market awareness. Wrote 5 Star Standards of Operation to implement into all departments

GENERAL MANAGER - THE LORD CAMDEN INN- Camden, Maine 2003-2005
36 room, boutique hotel located along the Maine coast. Recently renovated 1.5 million, 1.2 million USD room revenue. 300,000 F & B.
All aspects of hotel operations including:
* Fiscal responsibilities
* Preventative maintenance
* Staff performance and community/client relations
* Oversaw 1.8 million renovation project
*Created development of training course materials.
* Updated all guest rooms, guest dining area, main lobby, and catering and convention space.
* Secured a 45% increase in annual sales for 2005
* Marketing/sales skills
* 5 star customer service skills
* Staff motivational skills
* Restructured group sales and catering venues
* Created new policies, new services, new menus
* Oversaw all wedding business/planning
* Quarterly reports to owner's
* Purchased supplies/services
* Inspected hotel daily for cleanliness and appearance
* Resolved all operating issues
*Created development of training course materials and individual managerial development plans.
* Hired qualified, confident staff.
Increased revenues 25% over owner's expectations. Promoted property as "The Only Place to Stay in Camden Maine" resulting in local awareness and promotability.
OWNER/OPERATOR - REFLECTIONS PROPERTY MANAGEMENT -WI 2000 - 2003
A professional, self-built business responsible for all property management for multimillionaire, affluent lake-district homeowners and lodges.
* Annual budgets and business development forecasting for company including marketing.
* Oversaw all daily operations including:
* Managed and supervised staff
* Detailed cleaning
* Upkeep of maintenance and repairs, exterior and interior
* Coordinated all catered parties for family, friends, and business associates with specially created menus and themes
* Wedding consultant and planner.
* Supervision and coordination of boat dock, boat, and beach maintenance
* Coordinating winter storage and removal of boat docks
* Landscaping and lawn care
* Scheduled a variety of errands including shopping and special mailings
* Acted as contractor and oversaw all construction of home projects, lodge projects, and coordinating outside vendors for major interior and exterior repairs
* Supervised all interior and exterior painting, including creative wall murals

DIRECTOR OF BANQUETS/CONFERENCE SERVICES - HYATT REGENCY HOTEL - MN 1999 - 2000
Minnesota's Largest Hotel Conferencing Facility for Midwest
* Oversaw entire operation of a 65,000 square foot banquet/meeting facility. (Minnesota's largest hotel banquet facility)
* Supervised a management staff of 6, and 200 plus employees.
* Collaborated with clients regarding all banquets, national conventions, and local meetings, completely detailing client's agenda and schedule of events.
* Coordinated everything from set up to service and any and all changes or needs the client desired.

BANQUET MANAGER - HILTON HOTEL -MN 1997 - 1999
Improved and implemented marketing ideas and promotions, enhancing all areas of customer service. Was recruited by Hilton to improve all areas of service and control.
* Consistently met all budget requirements by 5 - 10% monthly.
* Managed 3 million dollar operation.
* Developed extensive training manuals for all staff: Banquets Servers, Bartenders, Convention Floor Set-Up and Captains.
* Directly responsible for all food and beverage inventories, and the ordering of china, flatware and glassware for all food and beverage outlets.

HOTEL BANQUET MANAGER - RADISSON HOTEL & RADISSON INN -MN 1995 - 1997
Simultaneously, directly oversaw entire banquet operation for two hotels
* Managed daily operations of a $6 million annual catering operation.
* Managed staff of 100 plus employees.
* Instrumental in the planning, organization, opening and managing a second hotel and its banquet facilities.
* Oversaw entire operation for 1993 Superbowl Team

DIRECTOR OF CATERING - HOLIDAY INN - MN 1994 - 1995
Restructured entire banquet/catering operation from service to menus, resulting in profitability for the first time in five years. Worked with clients one-on-one in the planning of special and business functions.
* Responsible for creating marketing and promotional ideas.
* Door-to-door networking with area business leaders resulting in improved business relations, and an increase in hotels catering business.
* Increased revenues by 45 % first year

EDUCATION:
Hotel Management
University of Wisconsin-Stout
Menomonie, Wisconsin

RECOGNITIONS:
RADISSON HOTEL - St. Paul, Minnesota
Manager of the Quarter
Manager of the Year