JENNIFER L. FORBES
511 WEST 235TH STREET, APT #1B BRONX, NY 10463 917-902-2535
jenniferlynn6425[at]hotmail.com
Objective: To obtain a challenging position utilizing my skills, education and professional experience within the field of customer service.
Skills/Knowledge: Proficient in various types of office programs, effective inter-personal skills, self-motivated, quick learner, positive can-do attitude. Highly capable of training others.
Work Experience:
Enterprise Lighting Sales, New York, NY
Project Manager / Quotations / Customer Service: 2009 2010
Managed lighting projects for major lighting distributors in the Tri-State area. Established and maintained strong relationships with vendors and lighting designers throughout the industry. Assisted customers with the pricing of small and large scaled lighting projects. Worked with lighting distributors to create light fixture submissions as per the lighting specifications. Commissioned and reviewed purchase orders prior to emailing/faxing to factory for processing. Updated lighting distributors with project status and tracking information.
JT ROSELLE LIGHTING, INC., Jericho, NY
Office Manager, Project Manager, Assistant Estimator: 2008 2009
Assistant to the President and Vice President. Manage lighting projects for major general and electrical contractors in the New York City area. Established and maintained strong relationships with vendors and lighting designers throughout the industry. Partially responsible for assisting customers with the pricing of small and large scaled lighting projects. First point of contact for all customers, vendors, and contractors. Maintain and purchase office supplies and shipping materials for the company. Involved in interview / hiring process for new employees.
JDC LIGHTING INC., New York, NY
Project Manager: 2005 2008
Managed lighting projects for major general and electrical contractors in the New York City area. Established and maintained strong relationships with vendors and lighting designers throughout the industry. Promoted to assistant to the Vice President of Sales in 2007.
Levitan Robbins/Cooper Electric, New York, NY
Quotation Manager/Project Manager: 2004 2005
Responsible for assisting customers with the pricing of small and large scaled lighting projects. Managed lighting projects for major general and electrical contractors in the New York City area and nationwide. Established and maintained strong relationships with vendors and lighting designers throughout the industry.
Chelsea Lighting Inc., New York, NY
Project Manager: 1998 2003
Promoted from Assistant Project Manager in 2001. Responsible for handling lighting projects for a major lighting distributor. Managed larger scale projects such as American Express, Morgan Stanley, AOL Time Warner and Silverstein Properties. Conducted project status meetings at various sites within the city and state. Also handled major national lighting accounts, a first for the company. Strong knowledge of marketing, sales and sales strategies. Familiar with and able to read various types of building blueprints. In charge of scheduling of deliveries. Assisted customers with the return of defective goods.
AT&T, White Plains, NY
LS Associate: 1997 1998
Provisioned and maintained intra and intra-lata service for both local service installation and change of service migrations. Interfaced directly with customers as the point-of-service contact between local exchange carriers and client base. Created and maintained service orders, as well as analyzed and diagnosed work orders for both station wiring and cable repairs. Oversaw trouble tickets necessitating extensive troubleshooting of daily service outages with regional technicians.
Baltimore Association for Retarded Citizens, Baltimore, MD
Program Instructor/Production Supervisor: 1991 1997
In charge of overseeing tasks for several mentally/physically challenged adults. Implemented and monitored several types of behavioral programs. In charge of teaching personal hygiene, community living and finances. Supervised contract work for major corporations throughout the state of Maryland. Provided training on machinery used to complete production. Skills taught from tasks enabled clients to obtain employment within the community. Fully active inter-personal meetings to show progress of clients. Assisted in psychological testing of clients.
Education:
John F. Kennedy High School, Bronx, NY
Full-time Student: 1982 1986
Ranked top 10% of class.
Volunteer Experience:
Northern Lights Alternatives
Bowling for United Cerebral Palsy
Special Olympics
References furnished upon request.
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